Most helpful positive review
176 of 192 people found the following review helpful
Mixed set of reviews, Printer great, Mobile Connect software setup, awful
on November 21, 2012
I was ready for a new printer and having had a prior Epson printer and currently having an Epson scanner, I researched various Epson printers and despite having no reviews on Amazon at the time, I dove for this one. While we really don't need to print pictures, this one can and it has a higher scanner spec than the ones I was comparing it to.
The short version of my review is below:
***Quick & easy setup
***Crisp clean prints
***Seamless wireless setup even when not attached to a computer
***Having the option to print to mobile (but the setup of this was awful)
***Suggesting setup attached to a computer
***Paper trays not easy to find
***Setup for print from mobile abysmal.
***LCTM client is a means of getting advertisements directly on my computer.
I have not scanned to a computer yet, or printed a picture. Also I have not yet sent a fax. Nor have I used the multi-page feed mechanism yet. When I do, I will repost.
PRINTER SEEMS FRAIL AND MADE OF MANY MOVING PARTS:
What first struck me with this printer, is that it seemed fragile and fussy. Not a good start, but given the durability of other printers have not been an issue, we'll see how it goes. Only time will address this.
Out of the box, there was lot of blue tape to remove. Apparently there are a lot of moving parts that have to be secured to ship this item. I would say about 25-30 and loads of clear plastic.
The scanner multi-feed tray closes nicely giving the printer a sleek look, but at the slightest press it snaps open. One of my cats were startled to discover this option. I'm concerned that these plastic components seem fragile. Hopefully this action will keep my cat from stepping on this printer in the future, but anyone who has cats know that what they are allowed to do and what they do when you are not home are two different things. I hope they don't break it.
QUICK START SETUP WAS SEAMLESS
The Quick start guide walked us through a simple bunch of steps. Including plugging it in and installing software on our computer, as well as putting paper in it. One thing it suggested us to do was to connect to a computer for initial setup, which I balked at. I didn't buy a wireless printer to set it up tethered. Luckily it had a direct to wireless option, that I used seamlessly to punch in the long WPA2 password for our router security. Worked great.
It was a very quick and easy start up and in under 30 minutes we were printing. 10 minutes of that was removing blue tape.
FINDING PAPER TRAY WAS DIFFICULT:
It took me the longest to figure out where to put the paper. As short as this printer is, there are multiple paper trays. One for pictures, one for paper, one for CDs and even a back input for on the fly paper additions. The output tray glides out by itself, which I thought was pretty cool.
NICE UI DISPLAY:
The LCD display looks nice and is clean and easy to figure out. I keep trying to press the down arrows on the display, but some were so close to other icons, I kept hitting those. They had up/down arrows to the right of the LCD that worked fine though. However when are poking at a touch screen, you don't notice them.
PRINT FROM MOBILE SETUP WAS AWFUL:
Another reason I had opted to get a new printer, was to use the print from phone, or tablet option. Epson connect is something that provides this and I don't think I have had more difficulty than this in a long time setting something up. I have an Android phone and an iPad. Both easily found the app. However initiating this option for the printer on the computer was a maddening experience. Finding info on the main Epson site was impossible. Apparently all the info is on the Epson connect site. We needed an Epson printer email that took a day and a half to obtain, only because the site had a circular logic to it. While I registered the printer, and Epson acknowledged it, this was not visible to me in my account settings at the main Epson site. This seemed to be necessary to unlock the epson email address to my printer. My printer was not acknowledging this, so I could not install the software. We spent a lot of time and hazarded on to the solution more by accident than design. I can't recommend this. They need to fix this process as it was painful and if not for our persistence beyond all reason, this would have never gotten sorted out. Every time I looked for something in the site, it gave me all the steps after I had the email address. However it never really told me how to get this email address. It told me where it would be(sort of, as they didn't call the things the same name from one area to the next)...but not how to get to the step to initialize it (registering). As a usability engineer, I know they need work on testing this process and getting the instructions in line. Better yet, make it seamless. More of us want prints from our mobile devices. This is not a "me too" option but more important than they realize..
Also I wrote an email to the first Epson connection in this search for information and instead of help, I received a note telling me I had written to the accessories division and I had to write to a different location to get help. Shame on you. What would it take to forward this note to the right parties? You are both representing the same company. When I received a reply from the "right" division, it was a form letter using keywords from my note sending me back to same useless locations, that I had already tried....which I had included in my letter.
Once I had the print to mobile working, I could print from stuff on my phone/ipad and even scan to my phone. I'm still seeing how well that works. I tried to print from my Google drive and it was sporadic. I printed a spreadsheet that the orientation was wrong on. Since I had previously printed this same spreadsheet out in the correct orientation, I don't know why it was wrong here. No small issue as it took a page that would have printed in 1 page to 5. No idea how to fix it and I could not print Google documents. It kept saying failure to transfer error -15. Not very helpful mind you. I did however scan to google docs, which was kind of cool. I will use this more.
LCTM CLIENT ADDED FROM THE EPSON SOFTWARE IS A MEANS OF ADVERTISING
Generally when I add software to my computer from a manufacturer whose product I purchased I don't expect them to push spam. Yeah I know an occasional tool bar, but not a whole program. However I ended up getting something called the LCTM client that is an advertisers means of getting directly to me. Epson would also sent me offers through this but it was also for 3rd party advertisers as well. Shame on you Epson, I bought your commodity (the printer) and you will make more than enough money from me through the ink to make it worth your while, you don't have to sell me off as a client from the get go.
MORE TO COME:
As I use the printer more, I will add to this review.
I would like to say, when I complained about the print from Mobile setup above. I also did so directly to the company. It is very likely they repaired the circular link that was part of my frustration. I'm a savvy computer person and was floored that I could not get the links to get me where I needed to go. I had another seasoned computer person look over my shoulder to see what the issue was and they too, were frustrated with the inability to complete the steps stated. Could have been a fluke, but once it was resolved it all seemed to work. You see that's the thing about a review. It was my personal first time use... I can't speak for anyone else. I can say the printer works very well and gets weekly use. We don't push the limits. I have printed mostly black and white documents. Soon, I need to change the black ink. I have copied and have scanned and sent it to a network computer. I'm very pleased with the printer to date and despite the issues of the mobile setup would recommend this printer to anyone.
I still am not thrilled about including the LCTM client in the software package as it if is to my benefit. To me when you pay for something you are entitled to not have to deal with ads. Most people install everything they get and don't read.. Just seems seedy.
This multi-function printer for printing and copying worked like a champ...and then one day the scanner did some weird stuff. When I scanned stuff; one inch from the left and one inch wide, the full length of the document, nothing got scanned. So when I made a copy this area was filled with a mishmash of nothing. To resolve first I updated the scanner firmware. Well that didn't fix it. Then I contacted the company. They asked me to send them a scan of what was happening. Once they saw that, they asked me to call them. I had to wait till a weekend due to the time needed for the call. When I did call and they had me try a few things they said, the printer needed to be replaced and a refurbished one was on it's way to me. I had to send the old one back to them, when I got the new one, all at their cost. A few days later I got the new one and mailed them the old one and now I'm back in business. It was seamless. Would have preferred the unit not to have been flawed, but they handled it well.