Customer Reviews

Equator EZ3720CEE 14-Pound Combo Ventless Condensing Washer Dryer

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The model Equator Combo Washer Dryer that I bought in 1999 was great. Not a single service call or problem. When a problem came up during a kitchen remodelling, I could not find anyone who would repair it. Unlike Sears, there were no repair services in my area for at least a year.

So, I replaced it in 2008, but the new machine design had been remodeled (by the offshore assembly plant, I believe)and the machine has been a headache. Each service call requires two half days lost from work, one for diagnosis, one for repair.

The motor wiring pulled loose during a spin cycle, the motor has been replaced, the filter-pump (fump) has been replaced, the belt has jumped off the wheel, the drying timer interferes with the wash timer-- and I've only had the machine for about 18 months. The EZ3700 CEE has been a huge expense and headache.

Before you buy check two things: call the "authorized" service organization and see if they actually service the machine. Then, take out the longest and most comprehensive extended warrenty you can get.

I bought this machine. It never worked right. Broke down repeatedly and now is collecting dust. Don't waste your money on this machine.

I have a love hate relationship with these Equator washer/dryer combo machines. I love the convenience but hate the upkeep. It is one that you need a warranty service agreement. This is the second equator I have had and they both leaked from the beginning. The 3720CEE door latch and inner wring keep on breaking. They are really a hassle to get on too. It is like a BMW -it is a high maintenance machine. You pay the price for its convenience.

Last year I bought this model to replace an older Equator I had in my rental cabin in NE Georgia. That earlier model worked faithfully for over 10 years and at the heavy hands of vacation home renters! I assumed the quality and craftsmanship was the same when I ordered this replacement. WHAT A MISTAKE! When the machine arrived, the branding name was changed to Pinnacle instead of Equator. The machine washed only one load of clothes before it stopped working. I should have checked-out Equator's BBB rating before I made the purchase. They have an F score! Check them out on the following link on the Houston Better Business Bureau's website:

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Needless to say after three technician visits and a lot of headache, law suit pressure, plus the help of the Houston BBB, I was able to convince Equator to take away the machine and give me a full refund. This took me almost five months!!!! Even two of the technicians told me that there was a design flaw with the motor pulley and fly-wheel (that turns the wash basket) and that it would be a continual chronic problem, even if they replaced this unit with another one (which was Equator's resolution to my problems). In the process, I found out that Equator is no longer manufactured in Italy (like my original model was) but now manufactured in China.

TJ in North Alabama

does tiny loads only
doesnt clean well and the dryer is horrible.
i bought this to save time and help in multi tasking but this is ridiculous
horrible product
excellent idea