This machine is easy to use and it does what it sais, used it for almost a year. Very happy with it, the other day was making espressos non-stop for visitors - very consistent. It comes with an instructional DVD that shows the function of every button, the cool thing too is that the brewing unit actually comes right out for easy cleanup if need be. Considering that it automatically grinds, apportions, extracts coffee, then it rinses and cleans itself, and it 's easy to program for strength and size - i don't know what some are talking about but this thing performs greatly - especially considering the price that it comes with. If you want a superautomatic espresso machine that's going to make espresso with a simple push of a button and look great in your kitchen without costing you an arm and a leg, then this Cafe Dolce baby is it!