The Essence of TQM (2nd Edition) [Paperback]

John Bank (Author)

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Product Details

Paperback: 280 pages
Publisher: Prentice Hall Trade; 2 edition (October 10, 2001)
Language: English
ISBN-10: 0135731143
ISBN-13: 978-0135731147
Product Dimensions: 9.2 x 6.3 x 1.1 inches
Shipping Weight: 15.8 ounces
Amazon Best Sellers Rank: #4,686,097 in Books (See Top 100 in Books)

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Inside This Book (learn more)

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
study tour, quality delivery process, total quality programme, shuttle programme, quality management programmes

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Royal Mail, The Essence of Total Quality Management, New York, The Body Shop, Paul Revere, United States, The Independent, British Rail, Harvard Business Review, Malcolm Baldrige National Quality Award, Gerald Ratner, Edwards Deming, British Airways, Citizen's Charter, Xerox Corporation, Balfour Beatty, John Wiley, Cranfield School of Management, Post Office, Time Magazine, United Kingdom, Rank Xerox, Tom Peters, The Financial Times, Liam Strong

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