Describing the main concepts of total quality management, this book explains the difference between TQM and traditional quality control. The key issues in making TQM the fundamental business principle are illustrated with case studies. For example, the poor qualtiy processes at the Bhopal pesticide plant in India cost Union Carbide Corporation #420 million in compensation claims; the Space Shuttle explosion (the "major malfunction of Challenger") was the tragic cost of poor quality engineering and bad processes; and the sinking of the British ferry, Herald of Free Enterprise, was the result of badly-implemented safety procedures. TQM is a rational attempt to avoid such eventualities.
FREE Two-Day Shipping for students on millions of items. Learn more |
| |||||||||||||||
|
There is a newer edition of this item:
|
Book Description
Editorial Reviews
From the Back Cover
This book places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. It sets out the main concepts of TQM. It describes the difference between TQM and traditional quality control and analyses of the costs of quality (preentation, appraisal, international failure, external failure, lost opportunities). Key concepts are illustrated throughout with real business situations.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
0 of 5 people found the following review helpful:
5.0 out of 5 stars
a valuable reference for some managers, students and MBA.,
By A Customer
This review is from: Essence of Total Quality Management, The (Paperback)
This book are to be considered as one of the greatest books and it's valuable for some managers, students, and some Professionals just to know some techniques and incresed their skills on how T.Q.M. is implemented and organized.
Share your thoughts with other customers: Create your own review
|
|
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
