Essentials of Business Communication and thousands of other textbooks are available for instant download on your Kindle Fire tablet or on the free Kindle apps for iPad, Android tablets, PC or Mac.
Try the eTextbook free for 7 days on your Fire, iOS, Android, PC, or Mac.

  • List Price: $217.95
  • Save: $170.55 (78%)
Rented from Amazon Warehouse Deals
To Rent, select Shipping State from options above
Due Date: Jun 27, 2015
FREE return shipping at the end of the semester. Access codes and supplements are not guaranteed with rentals.
Condition: :
Comment: Item may not include associated media.
Access codes and supplements are not guaranteed with used items.
  • List Price: $217.95
  • Save: $29.67 (14%)
In Stock.
Ships from and sold by Amazon.com.
Gift-wrap available.
Essentials of Business Co... has been added to your Cart
Sell yours for a Gift Card
We'll buy it for $19.91
Learn More
Trade in now
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Essentials of Business Communication Paperback – February 7, 2012

ISBN-13: 978-1111821227 ISBN-10: 1111821224 Edition: 9th

Buy New
Price: $188.28
Rent
Price: $47.40
23 New from $114.65 96 Used from $65.00
Rent from Amazon Price New from Used from
eTextbook
"Please retry"
$52.71
Paperback
"Please retry"
$47.40
$188.28
$114.65 $65.00

There is a newer edition of this item:

Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student


Hero Quick Promo
Save up to 90% on Textbooks
Rent textbooks, buy textbooks, or get up to 80% back when you sell us your books. Shop Now
$188.28 FREE Shipping. In Stock. Ships from and sold by Amazon.com. Gift-wrap available.


Frequently Bought Together

Essentials of Business Communication + What Color Is Your Parachute? Job-Hunter's Workbook, Fourth Edition
Price for both: $197.89

Buy the selected items together
If you buy a new print edition of this book (or purchased one in the past), you can buy the Kindle edition for only $9.99 (Save 93%). Print edition purchase must be sold by Amazon. Learn more.

Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Paperback: 592 pages
  • Publisher: Cengage Learning; 9 edition (February 7, 2012)
  • Language: English
  • ISBN-10: 1111821224
  • ISBN-13: 978-1111821227
  • Product Dimensions: 10.7 x 8.4 x 0.9 inches
  • Shipping Weight: 2.8 pounds (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (79 customer reviews)
  • Amazon Best Sellers Rank: #11,489 in Books (See Top 100 in Books)

Editorial Reviews

Review

"I absolutely LOVE Mary Ellen's Essentials of Business Communication textbook and how it relates to student learning. (Please excuse the gushiness!) The text is easy to use, has clear learning objectives, offers correlated materials, provides excellent PowerPoint applications, includes easy-to-use unit exams, and details great cases."

"The online resources that accompany Essentials of Business Communication are excellent. The resources, especially the language trainer, give the students immediate feedback. As we all know, immediate feedback is crucial in the learning process. Also, as a teacher, it frees my time to devote to assisting students on other things."

About the Author

A dedicated professional, Mary Ellen Guffey is Professor Emerita of Business from Los Angeles Pierce College. She has taught business communication and business English topics for more than thirty years and has written several market-leading, internationally acclaimed textbooks, including BUSINESS COMMUNICATION: PROCESS AND PRODUCT and ESSENTIALS OF BUSINESS COMMUNICATION. A leader in the field, Dr. Guffey partners with and mentors hundreds of business communication instructors across the country. Her newsletters have a loyal readership around the world while her workshops, articles, websites and other teaching materials help instructors with all levels of experience achieve better results in their courses.

Dana Loewy has been teaching business communication at California State University, Fullerton since 1996. She enjoys introducing undergraduates to business writing and honing the skills of graduate students in managerial communication. Most recently, she has also taught various German courses and is a regular guest lecturer at Fachhochschule Nürtingen, Germany. In addition to completing numerous brand-name consulting assignments, she is a certified business etiquette consultant. Dr. Loewy has collaborated with Dr. Guffey on recent editions of Business Communication: Process and Product as well as on Essentials of Business Communication. Dr. Loewy holds a master's degree from Bonn University, Germany, and earned a PhD in English from the University of Southern California. Fluent in several languages, among them German and Czech, her two native languages, Dr. Loewy has authored critical articles in many areas of interest--literary criticism, translation, business communication, and business ethics. Before teaming up with Dr. Guffey, Dr. Loewy published various poetry and prose translations, most notably The Early Poetry of Jaroslav Seifert and On the Waves of TSF. Active in the Association for Business Communication, Dr. Loewy focuses on creating effective teaching/learning materials for undergraduate and graduate business communication students.

Important Information

Ingredients
Example Ingredients

Directions
Example Directions

Customer Reviews

Worst book ever.
guy
This book has helped me do my class in college, recommended for any student that is to be in college.
marilyn brakke
Some torn pages but over all a good book.
Bethaney Ann Clopp

Most Helpful Customer Reviews

14 of 14 people found the following review helpful By MC on January 9, 2013
Format: Paperback Verified Purchase
This is a text book and the semester has not yet started so as far as the material of the book, I'm not sure. It arrived in a reasonable time frame, however the description stated it would come with the access code needed for the website. Unfortunately the access code that came with the book, when I tried to register, was already used and invalid. I contacted Amazon and they issued a 30% refund which was just enough for me to buy the access elsewhere.
2 Comments Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
7 of 7 people found the following review helpful By Jacob DeBenedetto on February 10, 2013
Format: Kindle Edition Verified Purchase
The actual content is great and informative. The downside is the missing page numbers for my Kindle Touch. As I'm writing this, my grade is dwindling because I cannot locate "page 144-147" to work on my assignment. I wish I could get a refund, but all I'll be getting is a failing grade for $140 worth of digital disappointment.

I've spent many hours of research to find if this is common for the Kindle Touch. To my dismay, there is absolutely no solution if the book does not include the actual page numbers. Even the Kindle App for PC and Android won't interpret the page number. For those who have no idea what I'm talking about here's a brief description:

Kindle Touches use 'location' not 'page numbers'. If you have font size 14 and small margins, your total location count may be 20,000+. If you shrink the font size, the total location count might be 15,000+. It adjusts itself according to the digital format; not paper-back page numbers.

I understand most books support page numbers, but THIS does not. For the students out there, just pay the extra cash to get the paper-back copy or page number supported digital copy online somewhere else.

I am very unhappy about this purchase and wish digital refunds were available. I am willing to change my review if given a chance to buy a non-digital copy.
1 Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
8 of 9 people found the following review helpful By aubergine on January 28, 2014
Format: Paperback Verified Purchase
I can't imagine many people would be looking at this book unless it's a required text for a class. If for some reason you are considering reading it voluntarily, I beg of you, get out of here while there's still time. Do not buy. If it's required reading for you, then you have my deepest sympathies, friend.

Most importantly: If you are a course instructor selecting a textbook for your course, then for the love of god please choose anything other than this.

This book is a gigantic, unwitting parody of itself. In 6 years of college, I have never had a worse textbook. Really, truly, never. It's full of trite, facile information (Communication skills are important! Not all cultures are the same! When somebody doesn't understand you, you should try to figure out what went wrong!) tarted up to seem vital with cliched business speak of the sort that was ubiquitous in 90's movies and TV shows portraying lifeless, punishing corporate environments. Every third sentence seems to start with "In today's changing workplace..." Words like "exciting" get tossed around with unfortunate frequency in contexts where they could hardly be less accurate. Truly awful stuff. The kind of writing that threatens to suck your soul out through your nose and leave you loathing the world and everybody in it. And it's condescending, to boot. A reasonably intelligent 3rd-grader would have no trouble either with the text itself or with the ham-fisted concepts it deals in. Hell, a reasonably intelligent 3rd-grader would probably feel like THEY were being talked down to. And as if all this weren't enough, the websites associated with this text are a hot mess. They have much the same organizational logic as a garbage can (just throw stuff wherever, leave it where it lands). I would give this disaster 0 stars if that were an option, but sadly, it is not.
1 Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
6 of 8 people found the following review helpful By J. Purcell on January 17, 2013
Format: Kindle Edition Verified Purchase
This book is a must have for anyone involved with any business writing or looking for employment. It is very well written, being interesting and easy to read. I never realized the wide variety of ways that employers use to research applicants until this book brought me into the real world. This is something I can't imagine selling back, because this is information that can always be referred back to.

The only thing I feel obligated to add, is that the Kindle version does not come with the access code to the online information. The description is vague in the last sentence saying that the digital version may or may not come with multimedia....etc., when it should just simply state that it does not. I purchased the Kindle version and loved it, until I realized that my instructor gives assignments based on the online content. So, if you're looking at the Kindle version, find out if your instructor uses the online content before you buy it. If not, the Kindle version is wonderful. I found this out the hard way, but thanks to Amazon's excellent customer service, it was quickly rectified with the return of the kindle book and the rapid shipment of the physical copy.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By Asher Elian on July 20, 2013
Format: Paperback Verified Purchase
it still contained disk with security key...great condition and great price as opposed to the 4x greater price tag at my school. Thanks : )
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By Denton B. Mosier on March 21, 2014
Format: Paperback Verified Purchase
I retired from full-time university administrative work and returned to my university as a part-time lecturer, teaching "Communication for Management." I picked Dr. Guffey's book because it was in use in my department and looked perfect for what I needed. Her textbook is outstanding. She covers the key learning objectives, including: writing emails for persuasion, presentations, resume and job application writing and informal and format reports. She also delves into business etiquette and social media. The book is a bit longer than it needs to be with some repetitiveness. However, she's just proving the point, "Tell them what you will say, say it and then tell them what you said." With 40 years of communication and management experience and degrees in Journalism and Business, I found myself disagreeing with her now and then. But overall, a great book that I plan to use for several terms.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

More About the Author

A dedicated professional, Mary Ellen Guffey is Professor Emerita of Business from Los Angeles Pierce College. She has taught business communication and business English topics for more than thirty years and has written several market-leading, internationally acclaimed textbooks, including BUSINESS COMMUNICATION: PROCESS AND PRODUCT and ESSENTIALS OF BUSINESS COMMUNICATION. A teacher's teacher and leader in the field, Dr. Guffey partners with and mentors hundreds of business communication instructors across the country. Her newsletters have a loyal readership around the world while her workshops, articles, websites and other teaching materials help instructors with all levels of experience achieve better results in their courses.

Set up an Amazon Giveaway

Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
Essentials of Business Communication
This item: Essentials of Business Communication
Price: $217.95 $188.28
Ships from and sold by Amazon.com