Essentials of Business Process Outsourcing (Essentials Series) [Paperback]

Thomas N. Duening (Author), Rick L. Click (Author)

Book Description

Series: Essentials Series | Publication Date: March 31, 2005

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Editorial Reviews

From the Back Cover

ESSENTIALS OF BUSINESS PROCESS OUTSOURCING

Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in strategic project management.

"The international banking industry is taking advantage of business process outsourcing (BPO) in many of its processes and finding great success. This book will help those who haven't yet explored BPO or who are only now getting started."
—Richard van Rensburg, Senior Vice President for Outsourcing, Bank of America

"This book should be part of the library of every executive or manager involved in making decisions in this area."
—Marty Abbott, Senior Vice President for Technology, eBay, Inc.

"Case histories reinforce the expert 'how-to' advice, and useful chapter bibliographies provide access to additional source material."
—Dr. David Zomick, BPO consultant, Former chief scientist of Honeywell International

"I wish I had this book years ago. BPO will absolutely change the way you think about your business."
—Carl Gentile, Chief Information Officer, TXI, Inc.

"BPO is the single most important business innovation over the next five years. If the race is won by the swiftest, you can't afford not to read this book and learn more about this global phenomenon."
—Brian A. Coates, Senior Vice President and Chief Financial Officer, Aluma Enteprises, Inc.

About the Author

Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.

Product Details

• Paperback: 230 pages
• Publisher: Wiley; 1 edition (March 31, 2005)
• Language: English
• ISBN-10: 0471709875
• ISBN-13: 978-0471709879
• Product Dimensions: 9 x 6.7 x 0.6 inches
• Shipping Weight: 12 ounces (View shipping rates and policies)
• Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,065,307 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4.0 out of 5 stars The Business of BPO, May 22, 2011

By 

Susan Van Brackle - See all my reviews

This review is from: Essentials of Business Process Outsourcing (Essentials Series) (Paperback)

Globalization and the greater need for cross-cultural reliance have transformed what was once a cornered marketplace for a few into an open playing field for many. In effect a measurable business discipline has evolved complete with acronyms, models and methods. The Essentials of Business Process Outsourcing by Thomas N. Duening and Rick L. Click is a valuable must-read for corporate decision makers considering the transition into an outsourcing business model. In seven chapters the book outlines a comprehensive roadmap of external business operations in the 21st century.

The Essentials of Business Process Outsourcing is especially helpful in acquainting novices with the concept of outsourcing and its origins. A brief historical segment highlights the evolution of Western business from the Agrarian Age to that of industrialization and now information technology (Duening and Click 7).

Three aspects of the book that are particularly noteworthy are valuation of risk and reward, the vendor selection process and effective project management. Forecasting risk and reward through the creation of a TCM (total cost management model) "helps identify both obvious and hidden costs" (67) that can affect a BPO strategy.

Authors Duening and Click champion the importance of systematic organization in the establishment and maintenance of a BPO. While many companies enter the process outsourcing market many don't survive due to lack of structure, knowledge and unrealistic expectations. The "Essentials of Business Process Outsourcing" provides strategic methods, case examples, tips and techniques that are invaluable to the everyday sourcing business environment. It is a handy desktop reference that may very well be integral to sparking the next big idea in the discipline.

3.0 out of 5 stars Short addressed with complicated vocabulary, February 7, 2007

By 

Petros P. Rigas (Thailand) - See all my reviews
(REAL NAME)   

This review is from: Essentials of Business Process Outsourcing (Essentials Series) (Paperback)

I am using this book to teach a topics class in Information Technology. It is very well structured with direct attention to major issues relative to outsourcing from different perspectives: buyer and vendor. Authors, however, continuously use complicated terms in places where it could have been much easier to say the same thing.
This could be a book for managers, senior officials or lawyers who are very well aware of various industry-specific words but not for those are novices in the area. I wonder why the authors choose 'Essentials' in their title.