Ethical Decision-Making in the Hospitality Industry [Paperback]

Christine Jaszay (Author), Paul Dunk (Author)

Book Description

ISBN-10: 0131136801 | ISBN-13: 978-0131136809 | Publication Date: February 21, 2005

With an integrated case study approach, this book offers a comprehensive and reader-friendly method for future managers to learn how to recognize and analyze ethical dilemmas—giving them a strong foundation for making decisions based on sound ethical principles. Prepares readers to manage others successfully by helping them understand and posses the social skills necessary to ensure successful ethical interaction. Throughout the book, an on-going realistic case study of a fictional establishment presents all the possible ethical situations that may come up in the real world. Addresses the behavioral areas that influence the ability to be ethical such as civility, courtesy, problem-solving, diversity, communication, stress management, delegation, time management, and humility. Presents over 50 situations in segments of the case study for identifying the decision options, stakeholders, and the possible consequences to the stakeholders for the various decision options, and any of the Ethical Principles for Hospitality Managers that might be violated by these decisions. For those in human resource and hospitality management positions.

Product Details

• Paperback: 464 pages
• Publisher: Prentice Hall (February 21, 2005)
• Language: English
• ISBN-10: 0131136801
• ISBN-13: 978-0131136809
• Product Dimensions: 9.1 x 7 x 0.9 inches
• Shipping Weight: 1.3 pounds (View shipping rates and policies)
• Average Customer Review: 3.8 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #402,071 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

4.0 out of 5 stars I am happy with my purchase but not with Amazon, October 17, 2011

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Andrea Wray (Jamaica) - See all my reviews
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Amazon Verified Purchase

This review is from: Ethical Decision-Making in the Hospitality Industry (Paperback)

I am happy with my purchase, the high quality of the used books and the prompt arrival orders. But I would warn you to be very careful when making your purchases on Amazon. I still do not know what I did wrong, but I ended up ordering some books twice. I desperately tried to stop the shipment, but Amazon does not list a phone number and the online cancelation was in a loop that did not work! Because the shipment ultimatelly ended up in Kingston, Jamaica the cost to return the double ordered books is more than the cost of the books. So I am now left with three books I had NO INTENTION of ordering nor any use for and I can not find a buyer here in Jamaica. I am going to be VERY angry when my credit card bill arrives.

1 of 2 people found the following review helpful:

5.0 out of 5 stars ethics book, April 13, 2011

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chefbina - See all my reviews

This review is from: Ethical Decision-Making in the Hospitality Industry (Paperback)

I was very pleased with the price of the book and how quickly it got to my home after ordering. If I remember correctly, it was about a week after ordering that the book was in my mailbox. It was a great relief to know it was here before my next quarter.

0 of 1 people found the following review helpful:

5.0 out of 5 stars 5 stars for selling to Central Europe, November 5, 2008

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A. Ildiko "Ildiko" (Budapest, Hungary Europe) - See all my reviews
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This review is from: Ethical Decision-Making in the Hospitality Industry (Paperback)

Great seller, quick delivery. Thank you for selling to Hungary. I hope more and more sellers will open up towards Central-Eastern Europe.