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Ethics Matters: How to Implement Values-Driven Management Paperback – December 10, 1999

ISBN-13: 978-0967551401 ISBN-10: 0967551404

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Product Details

  • Paperback: 289 pages
  • Publisher: Bentley College (December 10, 1999)
  • Language: English
  • ISBN-10: 0967551404
  • ISBN-13: 978-0967551401
  • Product Dimensions: 8.9 x 6 x 0.9 inches
  • Shipping Weight: 14.4 ounces
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #718,256 in Books (See Top 100 in Books)

Editorial Reviews


A great resource for business leaders...confirms what we have always believed: ethics does matter! -- James J. Schiro, Chief Executive Officer, PricewaterhouseCoopers

A unique guide to business ethics for corporations, this book distills the best practices of value based management by U. S. corporations and is a gold mine of cases, information, and practical advice. -- Richard T. De George, University Distinguished Professor, Department of Philosophy, University of Kansas

Ethics Matters is an important book! No matter how dynamic and challenging our business may become, our decisions and actions must fit within the framework of our shared values and beliefs. -- Ivan Seidenberg, Chairman and CEO, Bell Atlantic

About the Author

DAWN-MARIE DRISCOLL is an executive fellow and advisory board member at the Center for Business Ethics and president of Driscoll Associates, a consulting firm. Formerly vice president of corporate affairs and general counsel of Filenes, the department store chain, and a corporate law partner at Palmer & Dodge, she is an independent trustee of several Scudder mutual funds and a director of several private companies. She is a member of the board of governors of the Investment Company Institute, the national association of mutual funds, and chairs its directors committee to advise the institute regarding issues for independent directors. She is a member of the Ethics Officer Association faculty and an advisory board member of the Business and Society Review. Ms. Driscoll has been appointed a visitor-in-residence at The Bunting Institute at Radcliffe College, a visiting scholar at the University of Montana School of Business and the visiting Aram Professor of Business Ethics at Gonzaga University.

W. MICHAEL HOFFMAN, Ph.D, is the founder and executive director of the Center for Business Ethics and professor of philosophy at Bentley College in Waltham, Massachusetts. His work in business ethics includes the publishing of 15 books and over 50 articles, consulting for numerous organizations, including Fortune 500 companies, and serving as an expert witness in litigation. Dr. Hoffman was the first executive director of the Ethics Officer Association and currently is the advisor to its board of directors. He was a founder and president of the Society for Business Ethics, served on the advisory board of the U.S. Sentencing Commission, and is frequently sought out globally for professional lectures and media interviews.

Driscoll and Hoffman have published many written works together, including The Ethical Edge: Tales of Organizations That Have Faced Moral Crises (with Edward S. Petry, NY: MasterMedia, 1995).

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Customer Reviews

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Norman Steinberg on January 24, 2002
Format: Paperback
This is the first time I have come across a book on business ethics that I could not put down. No matter whether you are a new comer to the field of ethics and are looking for a
comprehensive primer; or you are a seasoned practioner, looking to take your ethics initiative to another level of maturity - you will find this book invaluable.
It is a useful guidebook taking you each step of the way along the road towards successful implementation of a comprehensive ethics program. Equally it can serve as a checklist for those whose business it is to audit or evaluate existing ethics program.
The language is clear, the examples ample and the case studies that appear at the end of each chapter of the book help make the author's point. They are also a useful way of keeping them in memory for years to come.
The epilogue anticipates emerging future trend and challenges and points to what we all should be thinking about next.
If you are only going to own one book on business ethics this is the one to have.
Norman Steinberg
Director General Audit and Ethics Branch
Public Works and Government Services Canada
Federal Government of Canada.
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Format: Paperback
In the eight or so years since the "COSO" report highlighted the importance of ethics systems and the "tone at the top" or control environment in organizations, little has been written to help practitioners achieve the many promised and widely recognized benefits. This volume answers that need for a wide spectrum of readers. It sets forth a ten-point program for implementing a values-driven organization.
The authors explain the factors that have led to the current emphasis on including values in decision making instead of mere compliance with laws and regulations. Thus, the work constitutes a recipe for how to develop a corporate culture that integrates consideration of an organization's core values into its decision-making processes.
The basic premise of the book is that an effective ethics system is needed to make sure people are not tempted to "look the other way" and go with the flow. Otherwise, it may be too easy to avoid the sometimes-difficult aspects of deciding between right and wrong or even weighing two right answers. The authors believe such a system should go beyond compliance, essential as that is. They present a case that consideration of values in decision-making is absolutely essential in today's business environment.
In the context of the book, "values" could have been considered as morally neutral. For obvious reasons, however, the authors consider only positive values as relevant. Words like "fairness," "loyalty," "accountability," and "honesty" are examples. Values of this nature can become the framework within which an individual makes decisions. Driving the need for a values-oriented approach is the many changes that are affecting the business environment.
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1 of 1 people found the following review helpful By A Customer on July 16, 2000
Format: Paperback
This is an exceptionally well written book- easy to follow, with practical illustrations that add life to the text. As such, it became a "how to," with illustrations for me. But the illustrations also contained nuggets within themselves- i.e. they provided me with additional tips about the subject they illustrated, adding to the total body of knowledge I gleaned. Hoffman and Driscoll have done a wonderful job here.
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Format: Paperback Verified Purchase
Ethics Matters, by Driscoll and Hoffman, is subtitled 'How to Implement Values-Driven Management'. With that subtitle one might think this is indeed a how-to book for a person wanting to create a more ethical atmosphere.

Unfortunately, that is not how the book is laid out. Instead, this probably should be titled "Ethical Issues - Snapshots of Various Ethical Crisis Situations'. That is what the book is about. You get chapters each focusing on a specific ethical crisis situation and what the company did. Yes, this is quite helpful - but it is far from a how-to.

The book starts by laying out its ten point program - this includes self-assessment, commitment from the top, codes of ethics, communication, training, resources, organizational ownership, consistent standards and enforcement, audits and evaluations, and revision and reform. So you might think that the subsequent chapters would have these headings and go in depth into how to achieve these goals. And indeed some chapters do, but they are so mixed in with other content, and at times so rambling, that it's hard to follow this as an organized thread from start to finish.

For example, there is a chapter on commitment from the top - certainly a key part of having an ethical company. Then we go into a review of Computer Rescue Squad - which apparently had a culture which promoted lying and deceit in order to get things done. The team didn't feel it important enough to speak openly about the blatant issues they were seeing. The book claims "Conway had ushered a key employee out the door" - but actually the person who lied was simply moved into another position and then chose to quit. I'm not sure what kind of a message that sends to the other employees. Lie continually and we'll just change your job?
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