Top critical review
9 people found this helpful
Great earbuds, when they're not broken
on June 29, 2014
I should mention that I'm not an audiophile, and I use these primarily for listening to podcasts, so I can't give you a detailed review on the audio quality. To my untrained ears, they sound very good, though. I tried the various supplied tips, and found a grownup-sized one that was extremely comfortable and gave me excellent sound isolation.
Also, using the enclosed child-sized tips, I've given this to my daughter to listen to while we're on an airplane. I like the fact that it blocks out the noise of the airplane while preventing the audio level from getting too loud for her.
I got the model with the inline remote control, and it has worked very well with various models of iPhones and iPads.
So why only three stars? Because I bought the headset in October, and by February, it was only working intermittently. I returned it to Etymotic, and (to their credit) they repaired it under the warranty and sent it back promptly. But now, four months later, I'm having exactly the same problem. It's still under warranty, so I'll return it again, and I'm sure they'll repair it... but it's annoying to have to keep doing this. And when the warranty runs out in a few months, and the headset breaks again (as I now expect it will), I will have to throw it away.
EDIT AS OF AUGUST 2014:
I sent in the broken pair and, to their credit, Etymotic sent me a brand new one within the week. I was very impressed with the speedy customer service.. until, 24 hours after I got the new pair, it broke again. So, I'm sending it back to be repaired under warranty for the third time in 10 months. This is getting a little ridiculous. I'm downgrading my review to 2 stars.