37 of 37 people found the following review helpful:
2.0 out of 5 stars
Disappointing, September 14, 2005
This review is from: Eureka 2591 Atlantis Deep Steam Extractor (Kitchen)
First of all, if you read the consumer reviews of extractors, most of the models have some fairly unhappy customers. So against the competition, the Eureka 2591 might not be so bad, but it's still really disappointing.
The biggest problem is a lack of suction. The suction is very weak, through a very narrow slot, and very small channels, hoses, etc. This thing has less suction than some cordless vacs--I'm not kidding. The engineers who designed it seemed to want to keep it sleek (and cheap) rather than have it work well? The extractors you can rent have FAR more suction.
The lack of suction means it leaves more than half the cleaning solution (and hence dirt) in your carpet. For every tank of cleaning solution you're lucky if a third of the water is recovered. That means really wet carpets (which can mold, shrink, rot, etc.), and even worse, a lot of dirty shampoo solution left in the carpet which just makes it sticky after it dries and a magnet for even more dirt.
The next big problem is the folding handle. On mine at least, the latch in the base unit is so weak it won't stay latched. When you try to tip the unit back onto its rear wheels to move it, the latch lets go with a loud "SNAP" and the base just flops back onto the floor. So to move it, you have to bend over and pick up the entire heavy base unit. More bad engineering.
The hand nozzle drips cleaning solution (the valve inside apparently doesn't shut off all the way) and leaves a small puddle wherever you set it. Keep a towel handy. It's also really flimsy and using it to clean carpeted stairs (the big upright unit cannot be used on stairs) the clear plastic cover over the suction area snaps off as you slide it against the carpet. Yet more bad engineering.
The thing is also really noisy. You can see the insides of the motor looking through the bottom of the unit (which is a bit scary given the wet environment) and there's not much between you and the motor to dampen the noise. It's worse than even many shop vacs yet has nowhere near the suction.
There's no heater for the hot cleaning solution, so by the time it gets to the carpet, it's only warm at best, and be the end of the tank, you're lucky if it's lukewarm.
For those complaining it doesn't use real steam, neither do any of the other machines in this class. Real steam causes burns, can shrink carpet, etc. All of these machines really should be called "extractors" not "steam cleaners" but marketing types still manage to use the word "steam" when it's really only warm water. Some machines, such as the more expensive Bissels, have heaters in them to help keep the water a hotter.
There are a few pluses. Instead of a rotating brush, which seems be a source of problems in competing models, the Atlantis uses brushes which gently move side to side. The brushes seem less likely to fuzz up your carpet and less likely to get clogged with pet hair, etc.
The folding handle, while poorly engineered, means you can store it on or under a shelf.
It's a bit cheaper than most if you buy it from the well known discount chain others have suggested.
For reference, the 2591 sold by Amazon comes WITH the "Turbo" hand attachment (which has a wiggling brush) and a floor squeegee attachment (which I haven't tried). The 2591A, sold by the discount chain, is supposed to be WITHOUT those items. Interestingly, my 2591A came with all the attachments and had a "49.99 Worth Of Free Attachments" sticker on the box. The 2595 is the top of the line model, and besides being heavier, I'm not sure what the difference is? The specs and pictures otherwise make it seem just like the 2591 and the Eureka website isn't much help. The reviews say it also suffers from a lack of suction.
Reading the reviews, the Bissel ProHeat models seem to clean the best but many complain they clog up requiring expensive repair. The Bissel and Hoover models seem to have trouble with their rotating brushes (especially if you have lots of pet hair). The Dirt Devil models have motors that burn out. All of them seem to have trouble with leaks. The cheaper ones don't have hand attachments so they're useless on stairs (which need the most cleaning). It's pretty sad that nobody seems to make a home extractor that's works well and lasts for more than a few cleanings?
My suggestion is unless you have a regular need for wet cleaning your carpets (which is hard on the carpet anyway), rent a high quality extractor when you *really* need to clean your carpets and forget owning one of these. The under $250 cleaners just don't seem to be well engineered, don't work very well, and many don't seem to last very long. If you do rent, you can save some money if you buy Bissel, Eureka, etc. shampoo at your local warehouse store or online. The rental shampoo is a rip off.
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