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35 of 35 people found the following review helpful:
4.0 out of 5 stars
"Mighty" Fine Vacuum, August 23, 2002
By A Customer
This review is from: Euro-Pro Shark EP238 HEPA Compact Canister Vacuum (Kitchen)
The features described are true to form. It has powerful suction and performs well on floors, as well as carpets. It is also well constructed and a bargain compared to similar lightweights. I like the option of using a disposable bag or the reusable cloth bag (which, by the way, holds quite a lot). Its design makes it easy to manuever while vacuuming, and the adjustable length of the wand makes it comfortable to use. An additional plus is the built-in handle that lifts away from the body and snaps back into place when not in use. The only changes I would make to the original design are: 1. a longer cord (17 feet isn't really adequate for a really large room). 2. a press-type button where the hose handle attaches to the chrome tube (to keep it from breaking away during use). Otherwise, it is convenient for use and storage; and even uncomplicated enough for a young helper to manage. My pre-teen grandkids love using it, so I'm getting lots of offers to help with vacuuming - I'm ready to try some of the other Euro-Pro appliances, maybe I can retire from housework!
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23 of 24 people found the following review helpful:
5.0 out of 5 stars
Excellent Vacuum, December 4, 2002
This review is from: Euro-Pro Shark EP238 HEPA Compact Canister Vacuum (Kitchen)
I've owned the EP238 for a year now and have been really very happy with its performance and durability. It works extremely well on hardwood and ceramic floors and the "air powered" rotating brush attachment for denser carpets works like a charm. The attachments all work well and the adjustable suction control is really convenient when you're using the dusting brush. Best of all, it is quiet and easy to move around. Its only shortcoming is a short (17 ft) power cord. I'd buy another one without a moment of hesitation.
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15 of 15 people found the following review helpful:
1.0 out of 5 stars
love, but mostly hate, this vacuum, September 1, 2004
This review is from: Euro-Pro Shark EP238 HEPA Compact Canister Vacuum (Kitchen)
I bought the Shark in 2001, shortly after we moved. Thankfully it has a 4 year warranty, which I took full advantage of during my three year relationship with EuroPro. I am happily ending that relationship this week. I actually think that the Shark is a good vacuum, but maybe it's because we've had such bad luck with uprights. The wheel fell of the standard brush almost right away. I think I've replaced three of them. The turbo brush works great, but again, I've replaced several, always under warranty. Originally their call center was in Canada, or New York, and they were very helpful, always sending me the replacment parts quickly. At one point I complained so much that they sent me everything but the actual vacuum. However, the thing stopped turning on about two weeks ago. I called EuroPro, since it is still under warranty. As several others mentioned, they have outsourced their customer service, and their helpfulness stayed in Canada. They told me that I would have to pay for shipping both ways to send the thing in. I have never heard of such an outrageous policy before. Accept some responsibility for your lousy products and pay for shipping one way! Not to mention that you don't have a vacuum for 4-6 weeks. I told off the manager because I was angry about the outsourcing and the two way shipping and said I would never buy another EuroPro vacuum. After trying to get it fixed locally (they couldn't becuase EuroPro is so stupid), I decided to junk it. I'm getting the Bissell Butler Revolution instead. EuroPro is a terrible company. Don't buy their products!!!
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