Customer Reviews

Euro-Pro Shark EP602 Transformer Deluxe Bagless Stick Vacuum

5 star:		(13)
4 star:		(19)
3 star:		(10)
2 star:		(9)
1 star:		(33)

 

 

This vacuum began to short out on me after just two weeks of usage. Now, I can't run it for more than 5 minutes at a time without it over-heating and shutting off on me. It takes AT LEAST a half hour before it will turn back on again. Not very conducive to a productive cleaning session!

An interesting note: The vacuum I had prior to this one was another Shark brand, but a different model. THAT vacuum lasted all of perhaps not quite one whole year before it began to lose suction.... and shortly thereafter, it completely died.

Do yourself a favor and avoid this vacuum at all costs! Find the money for a really good Hoover Wind Tunnel or an Oreck! These cheap vacuums - or maybe it's just this Shark brand(???) - are not worth the money.

We bought this for doing our hardwood, tile & vinyl floors, and have been nicely surprised! It's inexpensively priced, and does a great job. The turbo brush works well on furniture; it's light enough to lug up and down the stairs.

This vacuum is like a super DustBuster, all grown up. It's lightweight, but more powerful than a DustBuster style, plus it has a HEPA filter and is easy to empty. But, other reviewers are right -- no good on carpets. Carpets really need an upright vacuum with a beater brush.

Now I have TWO vacuums. For years, I had a canister vac with an attachable beater brush, but I got tired of hauling it around. (If you have a canister, you know what I mean.) It was flexible, being good for both bare floor and carpet, but every time I switched floors, I needed to take on & off the beater brush. So I'd do all the bare floors, then add the attachment and do the carpets. I really like my current arrangement: this Euro-Pro Shark for bare floors, and an upright for carpets, both lightweight. I just haul out whatever I need, and there's no need for an equipment change.

Works great on hard surfaces and carpets. Customer Service is horrible, though. We enrolled in the "Shark Free Filter For Life" Program but haven't received a filter in over a year (the program stipulates one every 6 months). When I called the toll-free number, the agent was unfriendly and unknowledgeable. She never apologized once about the missing filters. When I asked what had happened, all she was willing to give me was that I didn't receive the filters because of "some technical problem." I would NOT get another Shark vacuum for this reason.

I just use it on hardwood and tile and it still doesn't pick up cat hair - basically it's a very noisy fake vacuum cleaner. The suction on it after 2 months of light use is about the same as a very soft breeze.

It sucked fairly well for about a week. Now it won't even suck up the smallest visible piece of tissue paper despite my having cleaned everything on the vacuum several times. I have contacted the company three times and they have never answered my email nor my postal mail. It is worthless as a vacuum since, as I said above, it won't pick up an extremely small piece of tissue paper, cat hairs, or anything else that I can see.

Pluses: lightweight, great for hard floors, very strong suction, telescoping wand.

Minuses: Extremely loud, non-adjustable suction makes it very difficult to go over any type carpet, ridiculously short electric cord. Manual says hepa filter is washable, but my vacuum wouldn't work after I washed mine.

When I first got this vacuum I thought I had a little gem. It was very powerful and picked up just about anything it was near. Boy....what a surprise I got when it just stopped working! Okay, after about a half hour, I turned it on and it was working again. I learned that you can't use it for too long because it overheats. So I resigned myself to doing little bits of vacuuming at a time. But then, after I had it less than a year, the telescoping handle just broke. I could no longer get it to snap back into place. I sent an e-mail to Shark, and they sent me a new handle, but, although it did snap into place (somewhat), it just twirled around and around. Neither my husband nor I could get it to stay straight. I just gave up on it at that point. I've never had so much trouble with a vacuum. I advise you to stay away from this, and all Shark products. Judging from everything I've read here on Amazon and elswhere, the quality of their products is very poor.

I bought this vacuum cleaner at Bed Bath and Beyond, In Ohio.
I paid 60.00 for it. In the first 3 weeks, the release button for the suction head fell out, I can not remove the floor attachment anymore.
After 8 weeks of use, on 2 rooms of hardwood floors the handle broke. I can no longer turn the vacuum around corners, the handle just spins in its socket, around and around.
After only 12 weeks of use, the hinge that holds the bottom lid of the dust cup just broke off when I pushed the button to empty the cup.
Now, if I take out the dust cup, the lid falls off and dumps the dirt all over the floor again.
I have contacted the company 4 times in 6 months and they have not answered my mail or my email. They have not contacted me at all to make good on their product or warranty.
Buy this vacuum at your own risk. My experience has been awful so far.
Jane Kohler-Ohio

I bought this on the spur of the moment. Usually I research everything, read all the online reviews and check the best prices but I bought this without any of that. After I bought it I read reviews and they all said what a horrible product EuroPro produces and customer service is abysmal. They were definitely right about the customer service. I know this makes me sound like an idiot but when I put the vacuum together the suction came out of the hose great but I could not make the "vacuum" part work. I tried to call customer service and sent 3 e-mails. I finally contacted someone at a local store and he told me to plus the hose into the bottom slot of the vacuum housing - something that was left out of the manual. OK OK I know - I should have figured it out but my point here is that customer service never responded to my e-mails or answered the phone (and the telephone number was hard to find!). Apparently the customer service people are in India.
The vacuum itself is great though! I am very pleased with it and the construction does seem to be pretty sturdy. I bought it to use in my kitchen on tile floors that get filthy (dogs tracking in dirt and leaves and kids dropping the occasional food piece) and it picks everything up. I have even tried it on rugs with lots of dog hair. I would not use it all the time but this thing is so light I can quickly move it around (which is more than I can say for my $500 Dyson canister) for a quick clean up. It is easy to empty the filter - I think the "free" filter for life thing is a bit of a scam - the filter is supposed to be free but you pay $5.95 a filter for shipping. I think that is still reasonable. I have had it for a month, use it everyday and the filter looks ok.
I would have given this 5 stars for the pickup suction and portability but because I have don't like it when I can't contact a company's customer service, I am giving it 4 stars.

Since I purchased the vacuum, we have been impressed with the vacuum
characteristics, but along with the other comments of quiting when hot, it has quit twice until cooled off. We tried to disconnect the floor attachment but found that it had been so hot it either warped the spring or melted the release button so it could not operate properly and not release. Being made out of plastic has its advantages: light weight, probably cheaper to make but the motor needs more ventalation or the case needs to be made of a light weight metal. We are other wise impressed the way it vacuums dog hair from carpet or hard wood floors. If improvements were made, then I would recomend buy this system. But as it is, for the price its up to some thought and I would recomend not to run unit too long and allow to cool.