Customer Reviews

Euro-Pro Shark Cordless Handheld/Stick Vacuum

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(5)

 

 

Maybe I got a defective unit, but it had very faint suction. Once there was the least little bit of hair or fuzz on the filter there was aboslutely no suction. Hold your hand up to the business end and you won't even feel air moving.

The instructions recommend emptying the vacuum and washing the filter after every use, but the filter is supposed to be allowed to dry for 24 hours. Makes no sense.

I bought this item and was satisfied with it for the first 100 days or so until it completely stopped working. Euro Pro support is HORRIBLE. It took them 6 weeks from the date I called them to send me a new adapter; my unit still did not work with the new adapter. Then they told me they could fix it, but would charge me shipping and handling both ways. I am just going to throw it out and buy the Dirt Devil I should have bought in the first place. I had one that I bought used and worked for years.

The price seemed right, but the amount I paid for this (on sale) was wayyyy too much. My model literally couldn't pick up the little peices of paper from a hole-puncher on my desk (or on my carpet). When I first used the carpet sweeper attatchment I thought it was working but it turned out that all the dirt was just getting picked up in the brush (that is, until the brush was full). The manual said it would work better after a few charges but I've put some serious socket/ carpet time into this vacuum with no results. Don't waste your money.

This vacuum did NOT suck up anything. I bought it to use on our hardwood floors to pick up dog hair and it left a track of hair and basically just pushed it around from place to place. The only thing that worked well was that it got very close to the edges of our walls, I think that's why it gets one star, rather than none.

This product works great for cleaning up after my children and dog. I use it to clean up the crumbs after the children eat and to clean up the dog hair(I have a long haired daschund). You do have to empty it out after every use, but other than that I think this hand vac works wonderfully.

Don't waste your money. I have a model very similar to this, except it's sold in Canada, it's purple, and it does not say Shark on it. It's made by Euro Pro and is otherwise identical.

Within a month the rotating brush clogged with hair and jamme - I'd used it twice. I stopped the vacuum right away to clear it, but it was too late. The gear on the side of the brush had overheated in seconds and broke in pieces, rending that attachment useless.

I planned to deal with customer service on this issue, but was already very unhappy with them because of an order I'd placed for replacement filters. They sell the product in Canada, but you can only order filters from the US. I placed an order and waited ... and waited. I noticed they had charged my credit card, and then refunded it 2 weeks later. I'd received no notice of a cancelled order. Just my luck, they charged me when the exchange rate was higher, so my refund was less than my original purchase. I called to ask why I'd been refunded and the rep was useless and rude. She said she'd just place the order again. I wanted to know why the first order was cancelled before ordering again, and she ignored me and offered to re-order. I asked again what happened the first time, and she said that obviously I was at fault and clearly they had been mailed out and returned as I had not been home to receive them. I pointed out that I'd recieved no notice of shipping, no parcel notice from my post office, and no notice of return, and asked if her files showed any delivery attempts or noted a returned order. She ignored me and offered to reorder in an exasperated tone. I asked again, and she checked the file (you'd think I'd have been asking her to jump through a flaming hoop), said there was no inoformation about a package ever shipping or being returned, but refused to explain why she'd insisted this was so. I asked again why they had been cancelled and she said she would re-order them. I said I did not want to re-order until I knew what the problem had been, and wanted to know if the items were even in stock. She said she had no idea of they were in stock, but if I would just reorder them I'd find out if they arrived a few weeks later (I'm serious, she said this). Again, I asked to know why the first order had been refunded and noted that I'd lost money on it, and that they should not have taken my money in the first place if they did not have the items. She said again, "look, I can just order them again. This went on for some time and finally I said "look, I'm asking you a direct question and I'd appreciate if you would stop ignoring me and at least attempt to find out." She finally replied, "look, I don't know, but I can reorder them, okay? You don't need any more information on that order."

I was so ticked, but wanted to have some spare filters so I did place the order and gave up in disgust. For the next six months I got a monthly card in the mail saying they were out of stock. The canadian postage label covered any information about who the cards were from, so for the first few months I could not figure out who was sending them (they just said "a product you have ordered is not available and will be sent when new stock arrives in a few days." Brilliant.)

Six months later I finally got my filters. These are a standard item for a model that is in current production.

Their rep has been so useless and so rude that I decided it was not worth getting service for the item (oh, you have to ship it back to the US to get it fixed).

This model has lousy suction, and spits up half of what is does pick up when you turn it off (shut if off over your garbage pail). The filters get clogged fast, and tons of dust seeps out around the seams. I use it to pick up small grain cat little from my carpet and it yacks it all back up if I tip it at all. It loses suction after picking up only a tiny amount of dust, even with a clean filter. The front can be very hard to get latched back on after you empty it.

It's a very poor quality product, but their customer service is even worse. I got the feeling that the person I spoke to just wanted me off the phone, though I began by being very polite to her.

I'll never buy a EuroPro product again. I don't think I just got a faulty model, because all aspects of the product are bad quality. Also, because the service is so poor, you can't rely on any assistance if the model breaks. It's too risky.

I have a Bissel carpet cleaner that is head and shoulders above the quality of any other vacuum product I've owned. All of the little details are superior. Buy Bissel if you can.