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Most Helpful Customer Reviews
12 of 12 people found the following review helpful:
2.0 out of 5 stars
Not worth the money...,
By
This review is from: EuroCave SoWine Home Wine Bar -Silver Trim Door
I carefully researched the product prior to purchase and was concerned about some of the negative reviews that I read. However, the ability to store AND preserve a couple of open bottles was all too tempting to pass up! I was well aware about the "condensation" issues many reviewers complained about. I was NOT prepared for problems a mere 5 months after purchasing the system.It started with the power cord and charger malfunctioning. There is no means by which to contact Eurocave directly. There is no phone number on their web site. I was not able to get assisstance through the vendor I bought the product from since they are not a distributor. I ended up calling the Wineenthusiast for help. They were wonderful and fixed the issued by selling me a new charger and power cord. Now the indicator light on the control panel is flashing red continually and the oxygen vacuum extraction system no longer works. The Wineenthusiast has no solution except for buying another one to replace mine. Another $400 some dollars for a potentially malfunctioning system??? I am still in shock that there is no recourse to address the problem. I DO NOT recommend this product, nor the vendor as they have non-existent customer service.
10 of 11 people found the following review helpful:
2.0 out of 5 stars
SoDisappointed,
By
This review is from: EuroCave SoWine Home Wine Bar -Silver Trim Door
Bought this for my husband for Christmas and loved it for 10 days until it malfunctioned. Thus far I have been unsuccessful in my attempts to reach Wine Enthusiast. I have been left on hold indefinitely and no one has responded to my e-mail. Customer support has been more disappointing than the actual wine bar itself. Still stuck with a broken expensive product.
7 of 7 people found the following review helpful:
5.0 out of 5 stars
Terrific Product to Store Wine,
This review is from: EuroCave SoWine Home Wine Bar -Silver Trim Door
I bought this item for my husband for Christmas 2008. It works great and extends the life of wine enabling you to have a glass of white or red or preserve two reds. The "malfunctioning" of the air seal mentioned is not really a malfunction if you push one of the tops down. It will continue to try to suck the air out of a bottle that's not there. Also, you need to remove the foil at the top of the bottle so it can seal properly. I'm surprised that one customer had a hard time with Wine Enthusiast. I had some questions for them regarding this unit and they were very helpful. Very satisfied with this product.
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