Customer Reviews

EuroCave SoWine Home Wine Bar -Silver Trim Door

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(3)
1 star:		(3)

 

 

I carefully researched the product prior to purchase and was concerned about some of the negative reviews that I read. However, the ability to store AND preserve a couple of open bottles was all too tempting to pass up! I was well aware about the "condensation" issues many reviewers complained about. I was NOT prepared for problems a mere 5 months after purchasing the system.

It started with the power cord and charger malfunctioning. There is no means by which to contact Eurocave directly. There is no phone number on their web site. I was not able to get assisstance through the vendor I bought the product from since they are not a distributor. I ended up calling the Wineenthusiast for help. They were wonderful and fixed the issued by selling me a new charger and power cord.
Now the indicator light on the control panel is flashing red continually and the oxygen vacuum extraction system no longer works. The Wineenthusiast has no solution except for buying another one to replace mine. Another $400 some dollars for a potentially malfunctioning system??? I am still in shock that there is no recourse to address the problem. I DO NOT recommend this product, nor the vendor as they have non-existent customer service.

Bought this for my husband for Christmas and loved it for 10 days until it malfunctioned. Thus far I have been unsuccessful in my attempts to reach Wine Enthusiast. I have been left on hold indefinitely and no one has responded to my e-mail. Customer support has been more disappointing than the actual wine bar itself. Still stuck with a broken expensive product.

I bought this item for my husband for Christmas 2008. It works great and extends the life of wine enabling you to have a glass of white or red or preserve two reds. The "malfunctioning" of the air seal mentioned is not really a malfunction if you push one of the tops down. It will continue to try to suck the air out of a bottle that's not there. Also, you need to remove the foil at the top of the bottle so it can seal properly. I'm surprised that one customer had a hard time with Wine Enthusiast. I had some questions for them regarding this unit and they were very helpful. Very satisfied with this product.

Purchased this item August of '08 from Wine Enthusiast. Worked wonderfully until just after the 12 month warranty expiration then no longer would cool or suction and simply stopped working altogether. I E-mailed Wine Enthusiast in mid-October, received a reply about 3 weeks later. They were nice enough to offer me their apologies and a 25% discount on the purchase of a replacement but I am having second thoughts about investing even that much into a new unit if dependability remains at question. This is not what I had anticipated with all the hype with regard to "EuroCave".

Bought this one on 31 march this year and today the oxygen pump begun to act at every 2 minutes even when compartments are empty. I will bring it back to the store tomorow. I realy apreciated until today. Extremely disapointing reliabilty.

Bottom line - Don't buy this!

You can imagine my excitement the day I opened my EuroCave SoWine wine preserver. I could now safely store open bottles of both red and white wine in an attractive, boastful mechanical marvel. The gift was for Christmas 2009 and showed a manufacturing date of 9/2008. Coming from a small wine shop, I guess that they did not sell a lot of these.

I plugged the unit in per the instructions, and immediately I heard a loud clattering noise and the indicator lights began flashing in error. I understand how products sometimes are defective, especially when they are imported from faraway locations as France.

It went back to the wine shop in January 2010. Of course they did not have a replacement on hand, but ordered one for me. The new one arrived in March 2010, again with a manufacturing date of 9/2008. They must have made a lot of these back then.

It worked great! My white wines were chilled to perfection, the reds kept at room temperature. Three months later the indicator lights started flashing in error again, the vacuum pump refused to turn off and the chiller stopped working.

I went back to the wine shop in June 2010 for another replacement. This time it took 4 months for the new one to arrive. As I unpacked it, I noticed the manufacturing date - again 9/2008!! This one seemed to do the trick, but only lasted 3 months. The left hand indicator light stays on the white wine setting, the left on the red wine setting. They both flashed and could not be changed. It didn't matter as the cooler and warmer didn't work anyway. The pump continued to run and the sound of the machine was annoying.

When I returned to the wine shop, they were out of business. I tried contacting the manufacturer in France without success. There are no service centers in the United States. The Wine Enthusiast company (The name appearing on the box) are only retailers and offered me a discount on a new one.

I unplugged this piece of crap and now store red wine in it as it does keep it at room temperature - so does my kitchen counter for that matter.

My advice: If you are thinking about buying this, you would be better purchasing a $334.78 bottle of fine wine, knowing in advance that you will be pissing your money away the next morning.

This product is great until it stops working. Mine has been repaired twice and still does not work properly. It is evidently a very delicate product that does not stand heavy use. Better buy a regular wine fridge and a manual pump..

The device malfunctioned leaving permanent liquid stains on granite counter and eventually the motor just gave out. Not worth the price given the mechanical problems. I will not buy from Wine Enthusiast again. Customer service never returned my call regarding the product while it was still under warranty and never responded to emails when I had additional problems. Do not recommend buying this product and do not recommend buying items from Wine Enthusiast.

I've had this product for a couple of months and it works great: it's quiet and it looks good sitting on top of the wine cabinet in my living room. The storage temperatures are preset and cannot be changed (which makes it simple to operate but to my mind warrants knocking the rating down to four stars), so if you like to drink white wine at refrigerator temperature you may find that this unit keeps whites a little warmer than you prefer. The vacuum system works well if you get a good seal, but it will run too frequently if you aren't careful to clean off the top of the bottle before activating the vacuum pump.