I purchased this because it was supposed to come with 2 free months of gameplay -- plenty of time to discover if this game might be fun to play. It was not. It was a pretty boring game. But what's worse is, they charged me for play the DAY I started playing. No free months. When I called to complain, they told me I didn't get the free play because I already had an everquest 2 account. Pardon? I'd never played EQ2 in my life. They insisted. They refused to refund my charge, but gave be an extra month of play to account for it, not that I wanted it.
After 2 months, I cancelled my account.
In April, I was charged again. And in May. And in June. I didn't notice this immediately, but when I did, I called to find out what happened, and was told my account was active again. I cancelled AGAIN, but they would not refund the money. I've now issued a chargeback to the bank, but all told, this game has cost me $55 just to own (not including the price of the box, which was only $10 when I got it on a lightning deal). All told, playtime was about 6 hours.
I'd heard nightmare stories of Sony Online Entertainment before, but had simply chalked them up to bitterness or people misunderstanding things. This, however, has reinforced those stories with firsthand experience. Never again. Steer VERY clear of any game run by Sony. Your wallet will regret it if you don't.