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Every Manager's Desk Reference
 
 
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Every Manager's Desk Reference [Paperback]

The Editors at Alpha Books (Author), Alpha Editors (Author)
4.6 out of 5 stars  See all reviews (7 customer reviews)

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Book Description

January 17, 2002
What questions do you ask in a job interview to effectively understand your candidate? How do you motivate a team? And, it's time for performance reviews! Sometimes it seems like being a manager can be a sea of unanswered questions--how to calculate Return on Investment or manage your stress level? Every Manager's Desk Reference comes to the rescue! Packed with self-contained sections of how-to's, this book can help you with everything from a business presentation to running an effective meeting.

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Editorial Reviews

About the Author

Dale Furtwengler (president of a business consulting firm specializing in performance) on performance appraisals; Stephen Windhaus (consultant for a marketing and planning firm), Janet Bigham Bernstel (author and financial journalist) on getting organized; George Kops (founder of Focus Communications) on business presentations; Jeff Davidson (author of The Complete Idiot's GuideA (R) to Time Management and The Complete Idiot's GuideA (R) to Stress Management on time, stress management and project management; Elizabeth O'Leary (Senior Editor in AOL's newsroom) on leadership; Nancy Stevenson (author and corporate manager) on motivating people; plus top authors on Business Writing, Customer Service, Effective Meetings, Conducting a Job Interview and more!

Product Details

  • Paperback: 1344 pages
  • Publisher: Alpha; 1 edition (January 17, 2002)
  • Language: English
  • ISBN-10: 0028642686
  • ISBN-13: 978-0028642680
  • Product Dimensions: 9.1 x 6 x 2.6 inches
  • Shipping Weight: 3.8 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #301,200 in Books (See Top 100 in Books)

 

Customer Reviews

7 Reviews
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4 star:
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Average Customer Review
4.6 out of 5 stars (7 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

3 of 3 people found the following review helpful:
5.0 out of 5 stars Unbelieveable!!!, December 1, 2004
By 
This review is from: Every Manager's Desk Reference (Paperback)
I agree with the reviewer who said he couldn't believe all this advice for such little money!
If you are, as I am, a new manager, this book will be invaluable to you!
It is chock full of do's, don'ts, and guides for everything you could think of.
Get this book. It is 1,331 pages of excellence!
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4 of 5 people found the following review helpful:
5.0 out of 5 stars Should be required reading, April 22, 2002
By A Customer
This review is from: Every Manager's Desk Reference (Paperback)
Companies should present new managers with a copy of this book upon hiring or promotion. So much useful material here from giving feedback to employees to reading financial statements. Mine is dog-eared already.
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3 of 4 people found the following review helpful:
4.0 out of 5 stars Very Useful, December 5, 2002
This review is from: Every Manager's Desk Reference (Paperback)
I think at the very least any manager would benefit from one chapter, and most likey benefit in some way from them all. It's like one big book made up of small books.
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Inside This Book (learn more)
First Sentence:
In this section, you learn why much of the stress you experience in the workplace may be organizationally induced, and you get tips as a manager or staff worker for carving a saner path. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
mandatory success factors, structured behavioral interviewing, helping troubled organizations, motor mouth response, open behavioral questions, contrary evidence questions, memo framework, effective business document, generalist response, multiday meetings, authorizing party, preoffer stage, presentation deck, customer service culture, emotional agreement, improving your team, review grid, introspective investigation, attitude toward customer service, rationale points, keeping your customers, thickness advantage, communication triggers, true first edition, exceptional customer service
Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Microsoft Project, Analyzing the Position, Easy Organizing Basics, The Complete Idiot's Guide, Bill Gates, Effective Meeting Basics, Federal Express, New York, Pareto Principle, Sampling of Popular Programs, Avoiding Micromanagement, Avoiding the Tyranny of the Urgent, Choosing Project Management Software, Eastern Division, Making Your Recommendations, Sam Walton, American Butter Institute, Benefits Expense, Create Successful Meetings, Eddie Bauer, Equal Employment Opportunity Commission, General Electric, Managing Office Stress, Managing Performance
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