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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success Hardcover – October 7, 2008


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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success + Grinding It Out: The Making Of McDonald's + McDonald's: Behind The Arches
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Product Details

  • Hardcover: 256 pages
  • Publisher: McGraw-Hill; 1 edition (October 7, 2008)
  • Language: English
  • ISBN-10: 0071601414
  • ISBN-13: 978-0071601412
  • Product Dimensions: 8.6 x 5.8 x 0.9 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (15 customer reviews)
  • Amazon Best Sellers Rank: #801,912 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

How Old Fashioned Virtues Made McDonald's a Branding Icon

“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer

“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their wildest dreams. Reading this book will surely become a must-read for anyone aspiring to win.”
—Claire Babrowski, executive vice president, chief operating officer of Toys “R” Us

“The sentiments expressed and the experiences so eloquently demonstrated in Paul’s book clearly define how this company keeps employees engaged and keeps ‘ketchup flowing’ in the blood.”
—Janann Williams, vice president of people, MccLane company, Inc.

“The book shows how McDonald’s successful business model was founded on seven simple ‘human principles,’ and is useful for any business person as a guide for how their business can succeed.”
—Jean-Marie Horovitz, former managing director, Citigroup

“How essential relationships, integrity, and culture are at McDonald’s is clear. This book, through lessons learned, translates its applicability to all business environments.”
—Daniel T. Henry, chief financial officer, American Express

About the Author

Paul Facella was Regional Vice President of the New York Region, a position he held for 11 years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, he applied these lessons to the New York Region, growing it to $600 million in revenues--a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country. Paul now operates a successful consulting firm in New York. Visit Paul at insidemanagement.com.

Adina Genn is an award-winning journalist who has written for The New York Times and Long Island Business News.


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Customer Reviews

4.3 out of 5 stars
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See all 15 customer reviews
The anecdotes in the book keep it fresh,interesting, and personal.
T. Kenny
I strongly recommend this book for anyone who has people who work for them and wants to enjoy a new level of success that they never knew was possible.
Grateful Sales
I found the book by Paul Facella both interesting and learning and I recomend that other CEOs of fast food resturants also learn from it.
Thomas A. Milano Sr.

Most Helpful Customer Reviews

12 of 13 people found the following review helpful By Jim Estill on February 10, 2009
Format: Hardcover
I found the book to be outstanding, easy to read, simple, and right on the money. I have not eaten in McDonald's in over ten years and I am not an advocate of the products that they sell(I am too much of a health guy).

That said, they have been incredibly successful as a business and the book explains what the author thinks are the key reasons for their business success.

7 reasons:

1 - honesty and integrity, all in a handshake.

It is not what you do, it is the way you do it -- Ray Crock.

I have often said that having a legal agreement is much less important than doing business with people of high integrity and I have long been an advocate of the handshake over anything else.

2 - the rule is relationships, he speaks glowingly of the great relationships amongst the MacDonald's staff and talks about the three legged stool. This refers to the relationship among the three partners as operators/owners, suppliers, and corporate staff. Each is dependant on each other to support the group as a whole.

3 - standards will never be satisfied.

The quality of the leader is reflected in the standards that they set for themselves -- Ray Crock.

MacDonald's is the ultimate e-myth company. They set process and standards and expect everyone to religiously follow them. They have done a great job of communicating what those standards are and I love the never be satisfied philosophy.

One of the great lines that is totally simple is if you have time to lean, you have time to clean.

4 - Lead by example: clearly this one is obvious and many people try to do this; however, actions speak louder than words. Never underestimate ones actions.
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5 of 6 people found the following review helpful By Jeremy Crowhurst on November 22, 2009
Format: Hardcover
If you've never read a business book before, this probably wouldn't be such a bad one to read first. It's a fast read (though sluggishly written in parts) with some good content here. But the problem is right there in the title: he may have learned everything he knows at McDonalds, but clearly, he didn't learn very much that's of general application. So, what you get is a book about McDonalds with no insight into which of the fundamental principles are of general application, and which ones only work when you're a part of the largest conglomerate on the planet, who can step in and squash like a bug anybody who tries to screw you. The author has obviously thought about his material a lot, but as somebody without any education or non-arches experience his thoughts are of limited value. He really should have brought in somebody more knowledgeable -- not an economics professor, even, just somebody with a broader base of experience in the business world. (I can't help but wonder what someone like Harvey Mackay might have done with this material.)

Take the bit about the handshake deals. It's a nice piece of history. Probably worked really well in 1968 when the deal was "I need 1,500 hamburger buns at 7 a.m. each and every day and I'll pay you 1.25 cents for each one." I'm sure it works especially well when the one-shop baker is looking at the power of the arches, as opposed to "Ronnie Mac's One-Off Burger Shack". He's never going to screw up that relationship. But handshake deals for everybody else, in the real world, in this day and age? Come on.

McDonalds is a great organization with an effective business model, and with the huge population of former employees to draw from for stories and anecdotes, there's a real opportunity for a high-quality, instructive book, but this isn't it.
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4 of 6 people found the following review helpful By T. Kenny on October 20, 2008
Format: Hardcover
I enjoyed reading this book on 3 levels; first, as a friend who was excited to read about "stuff" that has happened to the author that I did not know about and remembering things that I did, second, reading it as an "ex" Mickey D alumni that brought back fond memories that helped form my path in life and business, and third, as an interesting business tool that gives insight to successful planning, coaching, and action guides that offer accountability and positive long lasting results.
The author is successful on all three levels. The anecdotes in the book keep it fresh,interesting, and personal.
A must read for all who would like to have an insightful guide to being a respected leader who gets results, inspires loyalty, and maintains long lasting relationships.
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Format: Hardcover Verified Purchase
This is an excellent business/self help book. I think we can all learn from the business practices of this highly successful resturant chain.
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By Pugwash on January 27, 2013
Format: Hardcover
Read any biography or testimonial about Ray Kroc, and the reader comes away with amazement at the vision, energy and passion of the principal of one of the great American business success story of all-time.

The 55 year old milkshake mixer salesman took a business ride that was unparalleled in retail annals.

This book begins where Kroc left off. It explores the culture of the Golden Arches, and the lessons learned in building, maintaining and growing a monolith company. Special attention is given to the yeoman principles of hard work, never putting oneself above any job in the company, no matter how menial, and maniacal attention to detail. These principles lead to the highest standards.

McDonald's has been often maligned over the years over food quality, marketing, and as a poor health choice. Yet, as a business model, there are many things to latch onto. It is a business that has treated people fairly, and made wealthy partners of people of all strata, religion, and race.

It's management coda is time and quality tested, and utilize principles that apply both in management, and everyday life. My favorite was "never walk by a problem without taking care of it".

Any entrepeneur can benefit from this book.
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