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Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly
 
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Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly [Paperback]

John Lehman (Author), David Bruns (Author)
3.5 out of 5 stars  See all reviews (2 customer reviews)

Price: $12.95 & eligible for FREE Super Saver Shipping on orders over $25. Details
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Book Description

March 30, 2006
Advocating a "zentrepreneurial" approach to practical sales and marketing, this succinct guide provides a framework for achieving business success without sacrificing personal fulfillment. An organic alternative, this program encourages professionals to abandon the manipulative "us versus them" mentality frequently associated with sales and marketing strategies, and instead begin to redefine traditional business roles by opening up the buying and decision-making processes, and establishing a genuine rapport with customers and clients. Six symbols an arrow, a circle, an evergreen, a hand mirror, a road map, and a triangle are set forth as the keys to developing these zentrepreneurial sales and marketing programs. Through a series of interactive exercises and tests, readers have the opportunity to gain an understanding of the concepts represented by these icons as well as to develop and actually employ their unique sales and marketing solutions.

Editorial Reviews

Review

How great to read a humane business approach! --Lois Blinkhorn, Book Editor, Milwaukee Journal Sentinel

Wouldn't it be nice to watch your share of business increase while staying true to your professional calling and to yourself? The techniques in Everything Is Changing will automatically increase your results not only because you satisfy customers but also because you give them a reason to generate business for you. --Jack Lehmkuhl, Sales Manager, Procter & Gamble

People new to sales who read Everything Is Changing will free themselves from fear and frustration by discovering how to open up the buying-decision process and how to easily establish meaningful rapport with potential customers and clients. -- George Bennett, Senior VP of America's Sales, Network Appliance

About the Author

John Lehman has done advertising, marketing, public relations, and sales training for Dow Chemical Co., Ohio Medical, Oscar Mayer Food Corp., and W. R. Grace and is the author of America's Greatest Unknown Poet and Dogs Dream of Running. He lives in Cambridge, Wisconsin. David Bruns is a former vice president of Memorex-Telex and a district manager of Proctor and Gamble Distributing. He develops and leads customer value-added and strategic selling training programs. He lives in Madison, Wisconsin.

Product Details

  • Paperback: 144 pages
  • Publisher: Zelda Wilde Publishing (March 30, 2006)
  • Language: English
  • ISBN-10: 0974172812
  • ISBN-13: 978-0974172811
  • Product Dimensions: 9.8 x 6.9 x 0.4 inches
  • Shipping Weight: 8 ounces (View shipping rates and policies)
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #3,951,374 in Books (See Top 100 in Books)

More About the Author

John Lehman is the founder and original publisher of Rosebud, a national magazine of short stories, poetry and illustration for people who enjoy good writing. He is the poetry editor of the Wisconsin People & Ideas as well as managing partner of Zelda Wilde Publishing and--with editors Andrea Musher and Marilyn Taylor--for three years published the free, street-quarterly Cup of Poems and a Side of Prose. He also originated the Prairie Fire Poetry Quartet which includes Shoshauna Shy, Robin Chapman, Richard Roe and John Lehman. His latest venture is an interactive website called www.CoolPlums.com. John was a finalist for the Wisconsin Poet Laureate position in 2004 and again in 2008. Dramatic readings of his plays, A Brief History of My Tattoo, The Jane Test and The Writer's Cave have been presented in Milwaukee and Madison.
John Lehman's collections of poetry include Acting Lessons, Shrine of the Tooth Fairy, Dogs Dream of Running and Shorts: 101 Brief Poems of Wonder and Surprise. His latest nonfiction books are America's Greatest Unknown Poet: Lorine Niedecker Reminiscences, Photographs, Letters and Her Most Memorable Poems and Everything is Changing: How to Gain Loyal Customers and Clients Quickly. He publishes short stories under the name Jack Lehman.
John Lehman grew up in Chicago but for the last twenty years he has lived with his wife, Talia Schorr, their four dogs and six cats in Rockdale, the smallest incorporated village in Wisconsin.

 

Customer Reviews

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Average Customer Review
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Most Helpful Customer Reviews

2 of 3 people found the following review helpful:
5.0 out of 5 stars Bravo!, January 14, 2006
By 
James P. Dillon (St. Petersburg, FL United States) - See all my reviews
(REAL NAME)   
This review is from: Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly (Paperback)
In our culture, "salesman" sometimes conjures up "self-serving" and "sizzle without the steak." John Lehman and David Bruns set forth the true sales professional as one who helps, guides and empowers, thus benefiting everyone involved in the transaction, especially the customer. Bravo! In an era of rising cynicism and diminishing customer loyalty, training sales pros to help their company achieve long-term, sustainable profitability through repeat business is essential. The timing of this book could not be better.

--James Dillon, National Sales & Dealer Development Consultant, Thunderbird Products/Formula Boats
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2.0 out of 5 stars Changing is Everything, July 10, 2009
This review is from: Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly (Paperback)
As a guy who spent many years working for a small company that grew to become a giant corporation, my success was a byproduct of getting my employees engaged in the process of work & being able to foster a sales environment throughout my operation.

I never realized I was adopting the zenprenuerial philosophy of selling; I always thought it was just good old fashioned common sense. As far as I'm concerned, establishing rapport with the client & maintaining close communication made the job much easier. It helped that we offered great service and had hard working, ethusiastic employees taking care of customers. We couldn't lose.

This book labels all the successful steps very nicely; although the catchy phrases are more fluff than substance. This isn't rocket science, but it is nice information to have handy, in case of an outbreak of bad customer service rearing its head ugly anywhere.
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