Customer Reviews

Evriholder HR-STD Hi-Reach Cleaning Kit with 10-Foot Extension Pole

5 star:		(6)
4 star:		(3)
3 star:		(3)
2 star:		(4)
1 star:		(1)

 

 

Throughout the description of this item it claims that it has a 10 foot extension pole. There is no questionable wording-it includes a 10 foot extension pole. When I received my order from GETORGANIZED it plainly stated that it is only an 8 foot extension pole. I emailed them and they claimed that the wording in the description is misleading.
The extension length was what made me buy this product online at Amazon and not a similar item from a local store. When I saw that it was only 8 feet I was disappointed. No others commented on this type of problem, I wonder if I was a special case.

I received the product today and the pole feels very sturdy. It is relatively easy to extend the pole to the maximum length. The lamb's wool duster seems sturdy in that the fibers won't fall off easily. The product is as described.

My only problem is that you receive random attachments with this order. You are not guaranteed to get the ceiling fan cleaner. That was the one attachment I needed. So, based on the randomness of the attachments, I gave it 4 stars.

My only con to this product is that I wish it were just a bit longer but the length was correct. What surprised me was how well the attachments cleaned up after being used, very easy and they look new again!
One other thing to mention even though it is related to Amazon and not the product.. When I recieved this in a box that was over four feet long, three feet wide and at least 8 inches thick, I was totally stumped as to what it was! After opening it an pulling out over 20 yards of packing paper! I found the brown box the manufacturer supplied, 4' x 8" by 4inches wide! What a Waste!!

The product is servicable, but I shared the same experience as H. Brizuela: I was delivered a product with an 8 foot pole rather the 10 foot pole clearly advertised, and received the same brush-off from Erica in customer service. They've been aware of this "misinformation" for 5 months and done nothing to correct it. Next time I'll take my business elsewhere.

Update: after forwarding GetOrganized's brush-off response to Amazon Customer Service and posting this review, GetOrganized apologized, refunded my money, and promised to update the product listing.

Easy to use right out of the box. Multiple attachments make cleaning a breeze. I literally cleaned my 20' high ceiling corners and molding throughout my living room. Breaks down easily for storage.

I don't have to pay a window washer to do my second story windows now!

I bought this to change a very high lightbulb. While I can reach the bulb, the suction does not hold well enough to twist the bulb out, so it is quite frustrating. I am sure the other attachments will come in handy at some point.

The package arrived promptly, however, with far too much packing material and an oversized box. The product is every bit worth the price. The extension pole is smoothly and easily operable and is very sturdy. I highly recommend this product

Like some others, I too received an 8ft pole instead of the 10ft one I ordered. You'd think after the several criticisms on this front that they would have made an effort to see what's going wrong with their fulfillment dept. Further, the receipt and return label was stuck onto the carton with the UPS label, attempting to remove the UPS label ruined the return slip. I'm being a bit harsh and giving this review a 2 star because I really think this company ought to get their act together and ship out the correct parts. I'm not going to bother returning it as I only have one high window and will probably manage with my step stool for that if necessary. Other than that, I think it's quite a good set and will suit my needs just fine and it is reasonably priced.

Ordered this as a gift for someone who had an extremely high ceiling fan. After reading the reviews I was a little worried that I wouldn't get the ceiling fan attachment. Alas, God answers prayer! The attachment was included and the extension pole seems very sturdy with a good reach!! The gift was gratefully received and put to work. :-)