Shows step-by-step how to effectively put a quality assurance programme into daily practice in any type of ambulatory care environment. Offers numerous examples from successful programmes - including proprietary group practices, hospital outpatient departments, community health centers, student health centers and a range of other facilities. It integrates real-world applications with current quality assurance theory to provide guidance in the delivery of quality ambulatory health care.
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DALE S. BENSON M.D., is president of the Search Institute in Minneapolis, Minnesota.
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