Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers [Hardcover]

Lior Arussy (Author)

Book Description

Publication Date: May 30, 2008

Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence, creating delightful customer experiences and achieving results from the bottom up.

Editorial Reviews

Review

Arussy cuts to the heart of the matter: Excellence is in the eye of the beholder, and customer satisfaction is the benchmark by which every organization should measure their success. -- Greg Gianforte, CEO & Founder, RightNow Technologies

In his usual good humor and easy to read manner, Lior explores 23,000 responses to a global, year long survey which asks how employees feel their customer interactions have been as compared to the recipients of those interactions. The results are astounding. This book is a must read for companies that want to get the jump on their competition by delivering excellence instead of mediocrity. -- Sheri Greenhaus, Managing Partner, Cyber M@rketing Services/ CRMXchange.com

In this book, Lior Arussy skillfully illustrates how critical excellence is in corporate strategy and the significant role every employee plays in its delivery. Excellence Every Day is an important read for both executives and employees. -- Jill Griffin, Author, Customer Loyalty Co-author, Customer Winback

When employees take a moment to make a moment with customers, excellence happens. In EXCELLENCE EVERY DAY, Lior defines the why and the outlines the how in which employees can make daily choices resulting in delivering exceptional customer experiences. -- John Moore former Starbucks marketer and author of Tribal Knowledge

About the Author

Lior Arussy is a business consultant and the founder and president of Strativity Group, Inc., which advises such high-profile clients as FedEx, Honeywell, Lockheed Martin, Nokia, and Siemens. He is the author of The Experience!, Innovating IT, and Passionate & Profitable. He lives in Fair Lawn, New Jersey. 

Product Details

• Hardcover: 240 pages
• Publisher: Information Today, Inc. (May 30, 2008)
• Language: English
• ISBN-10: 091096579X
• ISBN-13: 978-0910965798
• Product Dimensions: 8.4 x 5.7 x 1 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #1,097,325 in Books (See Top 100 in Books)

More About the Author

Lior Arussy is an author, visionary, consultant and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. For his thought leadership and contribution to the industry, Mr. Arussy received CRM Magazine's "2003 Influential Leaders" award and served as a juror on Fast Company's Customer First Awards 2005.

Prior to establishing Strativity Group, Mr. Arussy held executive positions at Hewlett-Packard and other companies.

Mr. Arussy's syndicated column Focus: Customer reaches over 600,000 readers worldwide every month. He is also the author of four books including Excellence Every Day: Make The Daily Choice (Information Today May, 2008) and Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right! (Wiley 2005) In addition, he has published over 50 articles in publications around the world including at the Harvard Business Review.

His accomplishments have been recognized by leading press and analysts such as ABC, The Wall Street Journal, Financial Times, The Times of London and Gartner. Mr. Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management.

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Excellence Redefined!, July 22, 2008

By 

Michael J. Bekiarian (Morristown, NJ USA) - See all my reviews
(REAL NAME)   

This review is from: Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers (Hardcover)

This book is a must read for anyone in the business of managing people. Lior Arussy presents a vision for consumption that will lead you down a path to empowerment, responsbility and real change within your organization. Whether you are a first time supervisor, a senior manager or the CEO of a corporation, the messages delivered within these pages transcend the outdated traditions of hierarchy and unite all participants in a common goal; to deliver excellence as defined by the customer, not by the company.

In brilliant terms that speak directly to your heart and mind, Arussy takes the reader through a process of self discovery, self denial and finally self actualization. As you finish reading the last page of this book you will realize it is not the end, but just the beginning of your own journey in the creation of value through a customer-centric culture.

5.0 out of 5 stars The employees are what pushes a company forward; if they aren't motivated, nobody is motivated, July 11, 2008

By 

Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers (Hardcover)

The employees are what pushes a company forward; if they aren't motivated, nobody is motivated. "Excellence Every Day: Make the Daily Choice - Inspire Your Employees, And Amaze Your Customers" is a guide for managers seeking to get the most out of their employees in the day to day life in running a business. A seminal guide for managers, "Excellence Every Day: Make the Daily Choice - Inspire Your Employees and Amaze Your Customers" is highly recommended for community library business collections.

5.0 out of 5 stars A must read for managers and employees alike, May 27, 2008

By 

Gingi (Miami, Florida) - See all my reviews

This review is from: Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers (Hardcover)

This is a must read for any person looking to separate their customer service team from the rest. As shown in his previous books, Arussy is a visionary when it comes to defining the service we give our customers. This book takes that definition to a new level and defines excellence for us in a new light. Not only will managers and employees alike re-define excellence both in their professional and personal lives, but with real life examples they will be able to implement these changes at the completion of the book. The real life examples drive home the need for excellence in all our lives and Arussy gives straight forward, easy to read examples and steps for creating and delivering service that will make an immediate impact on the bottom line of your company. His best work yet on leadership and customer service, not only will you amaze your customers, you will amaze yourself in the process.