The case studies of each of the 16 winning corporations featured in Excellence in Practice go into considerable detail regarding the issues of implementation. Readers can find out more about: Their system application, what the system is used for, who are the users and what the job entails What were their key motivations Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved) The number of users currently on the system and number of users planned.
How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry. Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed. How these companies managed both their overall technological and business innovations. To add depth and meaning to the case studies, four leading industry analysts and experts were invited to contribute chapters from their respective perspectives: Study: State of the Workflow Industry. Priscilla Emery, Sr. Vice President, Association for Information and Image Management International AIIM The Roles of Value-Added Resellers (VARs) and Systems Integrators. Ric Rhodes, President, Document Imaging VAR Association (DIVA) Pitfalls in the Strategic Deployment of Process Improvement and Management. Geary A. Rummler and Gordon Sellers, the Rummler-Brache Group. Endnote Chapter: The Seven Traits of the Smart Company. Excerpted from the forthcoming book, Smart Companies-Smart Tools, by Thomas M. Koulopoulos 1997. Van Nostrand Reinhold New York
