This book is intended to provide a fundamental introduction to Cost of Quality concepts (often simply referred to as Quality Costs) for executives or those individuals new to quality concepts. In addition, it can help anyone in an organization interested in how this measurement methodology links to business costs. This book is not intended to be used as a handbook or as an in-depth exploration of the underlying methodology, but rather a helpful overview of an approach to maximize value and bottom line impact. If you are an executive wanting to understand more about what Cost of Quality measurements are, you need only look at Chapters 1-3. Chapter 3 is an overview of building a Cost of Quality measure, Chapter 4 includes details of building a Cost of Quality measure, Chapter 5 has recommendations on how to sell a Cost of Quality program, and Chapter 6 discusses pitfalls. Both manufacturing and non-manufacturing firms who are just getting started or contemplating a Quality Cost measurement program will find this book especially valuable. To aid in illustrating the application of these principles to diverse and global businesses, case studies have been selected and included to demonstrate how the general approach can accommodate and enhance different organizations. These examples demonstrate the broad spectrum across which Quality Cost methods can be used as a measurement tool, making improved performance clear in a dollars and cents manner.
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2.0 out of 5 stars
Quality Cost Programs Book Costs Too Much,
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This review is from: The Executive Guide to Understanding and Implementing Quality Cost Programs: Reduce Operating Expenses and Increase Revenue (Asq Quality Management Division Economics of Quality Book) (Paperback)
The devil is in the details. Even a great managemnent system can be destroyed by poor implementation. Successful implementation requires an understanding of the "big picture," as well as all the sequential steps that lead to it. Unfortunately, this book provides neither, and at a price of $35, was very overpriced considering the scanty scope and depth (a mere 80 page text, not counting the Appendix). Overall the book has four major weaknesses: Weakness #1 -- The book needs a well-defined Implementation Model. In order to equip an organization to adapt to change required by a Quality Cost Program, the book needed to show howto develop a model of appropriate structures, objectives, controls, integration mechanisms, and incentives for implementing this strategy. Weakness #2 -- The book is light on understanding how strategy affects structure and how the choice of structure affects efficiency and effectiveness. Weakness #3 -- Incentives and Controls are not discussed in ways to motivate and control performance, including methods to achieve effective coordination. Weakness #4 -- The book lacks an appropriate framework with which executives can effectively develop and execute a wider overview of cost-of-quality (CoQ) strategy, leaving us no better prepared to ask the right questions as executives attempt to build and implement CoQ systems.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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quality cost program, quality cost principles, failure dollars, quality cost system, quality cost report, external failure costs, internal failure costs, manager expense, department expense, appraisal costs, prevention costs Key Phrases - Capitalized Phrases (CAPs): (learn more)
Application Notes, Executive Overview, Building Cost of Quality Measures, Cost of Quality Core Principles, Six Sigma New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
quality cost program, quality cost principles, failure dollars, quality cost system, quality cost report, external failure costs, internal failure costs, manager expense, department expense, appraisal costs, prevention costs Key Phrases - Capitalized Phrases (CAPs): (learn more)
Application Notes, Executive Overview, Building Cost of Quality Measures, Cost of Quality Core Principles, Six Sigma New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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