Expecting Referrals: The Resurrection of a Lost Art [Paperback]

Scott A. Kramnick (Author)

Product Details

• Paperback: 182 pages
• Publisher: Million Dollar Round Table; 3 edition (May 1994)
• Language: English
• ISBN-10: 0963895311
• ISBN-13: 978-0963895318
• Product Dimensions: 7.9 x 4.9 x 0.6 inches
• Shipping Weight: 6.4 ounces
• Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,139,425 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

6 of 6 people found the following review helpful:

4.0 out of 5 stars Good book to teach us a good attitude in referral generation, July 9, 2000

By 

Mr. Alex LAM - See all my reviews

This review is from: Expecting Referrals: The Resurrection of a Lost Art (Paperback)

This book is a good book in teaching us a good attitude in referral generation. The main theme of this book is that you have to educate your prospect/client from the first time contact (maybo over the phone) to first appointment to closing that our business is only generated by referrals. The aurther, by his experience (he is one of the top insurance agent in U.S. for many years, only works in referral business), tells us that the client will help us if we really ask for referrals sincerely. This book to me is very practical and fundamental, no gimicks, no so-call "new-ideas". But it emphazises the very basic of the art of sales -- to give clients satisfactory service and ask for referrals sincerely and repeatedly. With the scripts and some follow-up forms, this stuff is helpful.

5.0 out of 5 stars Great book for ALL businesses at all times, January 18, 2005

By 

Dash Riprock (Connecticut) - See all my reviews

This review is from: Expecting Referrals: The Resurrection of a Lost Art (Paperback)

I read this book when it first came out...10+ years ago and then again last year. It's still as great a book now as it was then. It really helps set a good mind-set throughout an organization that referrals are crucial at any time in an organization's lifetime...especially when starting out.

I incorporated many of the ideas and here I am, 10 years later, doing very well and still asking for referrals right up front.

This is an easy-read. I recommend it to anyone who wants to get more business without trying too hard.