2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only

by Service Net

Product Details

Terms and Conditions for 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only

Product Details

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B002GYVVWY
• Average Customer Review: 3.9 out of 5 stars  See all reviews (158 customer reviews)
• Amazon Best Sellers Rank:
  • #6 in Kindle Store > Kindle Accessories > Extended Warranties
• Date first available at Amazon.com: October 6, 2009

Product Description

From the Manufacturer

Every Kindle (6" Display, Free 3G, 2nd Generation) comes with a one-year manufacturer’s warranty.  With the 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation), you will receive protection against accidental damage such as drops or spills for the entire two years.  In the 2nd year, your coverage extends to protect against failures that occur during normal operation.  This helps avoid the inconvenience and costs associated with a broken device.  The warranty stays with the device even if it is gifted or sold to another party. 

What is Covered

• Two years of coverage (limited to a single claim) for accidental drops or damage such as spills that affect the functionality of your covered device.
• One additional year of coverage (after the end of the manufacturer’s warranty) for failures that occur during normal operation.
• One time claim for battery malfunction during second year of coverage
• Available to U.S. customers only

How it Works

• Purchase 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) for your qualifying Kindle (you will receive an information packet in the mail)
• Contact Service Net customer service at [phone] if your Kindle (6" Display, Free 3G, 2nd Generation) fails
• For covered failures, receive a replacement Kindle (6" Display, Free 3G, 2nd Generation) and return your damaged device to Service Net

About Service Net
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.  The warranty stays with the device even if it is gifted or sold to another party.

Customer Reviews

Most Helpful Customer Reviews

307 of 313 people found the following review helpful:

5.0 out of 5 stars Read Carefully Before Purchasing, November 20, 2009

By 

P. Arnaboldi (New York, NY) - See all my reviews
(REAL NAME)   

This review is from: 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only (Electronics)

This is extending the Amazon warranty against product defects for ONE year NOT two years as it runs parallel to Amazons original one year warranty. The benefit of paying for this warranty is if you are like me and need accident protection for your device. The original amazon warranty does not protect against drops, spills, adventurous two year olds, etc...., where as this one does. So if you're clumsy, or seem to have bad luck with electronic devices, the $65 dollars is probably worth the cost. Also keep in mind that the warranty is ONLY valid in the US.

324 of 332 people found the following review helpful:

1.0 out of 5 stars Waste of money., January 7, 2010

By 

Robert B. Hamilton - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only (Electronics)

I had a Kindle die on me after about 8 months of solid use. I called Amazon and they cross shipped me out a new one on Christmas DAY! (Amazon is so great! Love them. Love the Kindle).

But with my bit of bad luck, I figured I should buy an extended warranty for mine and the wife's. Net Solutions sold a warranty to me for both units. Then AFTER I got the "contract" they suddenly decided to cancel it. Zap. Turns out Amazon will let you buy a warranty for a replacement Kindle but Net solutions will void it unless the replacement is shipped within 30 days of the original purchase. HEY! I'm not trying to rip anyone off. It's not like I got a Kindle, sat on it then decided to buy a warranty. My replacement kindle was still in transit. Are these guys so rich they don't need my money?

Then to add insult to injury I found out that the "2 year warranty" they let my wife have was no such thing!

The Kindle comes with a 1 year warranty. So you buy a 2 year extended warranty. Now do the math: 1 + 2 = ?

If you said 3 you would be wrong. In NetSolutions land 1 + 2 = 2

This item is misleadingly called a "2 year warranty" but it's really just a 1 year warranty that they tack onto the end of the Kindle's existing 1 year warranty.

As for the economics... It costs $65 which is about the industry standard 25% of purchase price - BUT - usually you really do get 2 extra full years of coverage PLUS the manufacturer's warranty. So this thing is way over priced. Typically these ripoff's are used about 3% of the time and you bet Net Solutions knows that. That's good coin for the seller but a bad deal for you. Unless of course you are one of those 3%. Then you will be happy you have it.

I guess it all depends on how clumsy you are, right?

You can get the exact same thing for free if you buy your Kindle with an AMEX card. AMEX will double the Amazon warranty and they do it for free.

297 of 314 people found the following review helpful:

1.0 out of 5 stars Small Print, December 4, 2009

By 

John M. Pattenden - See all my reviews
(REAL NAME)   

This review is from: 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only (Electronics)

I was about to purchase this warranty but wasn't sure if it covered the battery. So, I checked out the terms and what an eye opener. Good luck to anyone who can get a claim passed this small print. Come on Amazon, is this coverage worth about 25% of the cost of the Kindle with all of these exclusions?

Check this out for what IS NOT covered:

This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector approved by the Underwriter's Laboratory. Your surge protector may be collected by Us for examination.

This Contract Does Not Cover: A. Any equipment located outside the United States.

Damage or other equipment failure due to the failure to maintain the equipment according to the owner's manual instructions (except accidental damage from handling claims), abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war, acts of God or other force majeure events.

D. Service or replacement necessary because of improper storage, improper ventilation, reconfiguration of equipment, or the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.

E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended


Q. Any cost recoverable under an insurance policy (in such case, this Contract will cover any applicable deductible).