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Looking for the Extended Warranty for another device?
Product Details
Terms and Conditions for 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only
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Technical Details
- Provides replacement of your Kindle (6" Display, Free 3G, 2nd Generation) for any device failures under ordinary use. Adds accidental coverage so your Kindle is covered for mishaps like drops or spills.
- The plan provides coverage against accidental damage under ordinary consumer use for two years from the date of original retail purchase.
- Includes free shipping both ways, for your damaged and replacement Kindle (shipping within the U.S. only).
- Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call (877) 441-3836 for warranty claims.
- The 2-Year Extended Warranty is available for any Kindle (6" Display, Free 3G, 2nd Generation) shipped within the past 30 days. Only available to U.S. customers.
Product Details
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Product Description
From the Manufacturer
Every Kindle (6" Display, Free 3G, 2nd Generation) comes with a one-year manufacturer’s warranty. With the 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation), you will receive protection against accidental damage such as drops or spills for the entire two years. In the 2nd year, your coverage extends to protect against failures that occur during normal operation. This helps avoid the inconvenience and costs associated with a broken device. The warranty stays with the device even if it is gifted or sold to another party.
What is Covered
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. The warranty stays with the device even if it is gifted or sold to another party.
What is Covered
- Two years of coverage (limited to a single claim) for accidental drops or damage such as spills that affect the functionality of your covered device.
- One additional year of coverage (after the end of the manufacturer’s warranty) for failures that occur during normal operation.
- One time claim for battery malfunction during second year of coverage
- Available to U.S. customers only
- Purchase 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) for your qualifying Kindle (you will receive an information packet in the mail)
- Contact Service Net customer service at (877) 441-3836 if your Kindle (6" Display, Free 3G, 2nd Generation) fails
- For covered failures, receive a replacement Kindle (6" Display, Free 3G, 2nd Generation) and return your damaged device to Service Net
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. The warranty stays with the device even if it is gifted or sold to another party.
Customer Reviews
Most Helpful Customer Reviews
307 of 313 people found the following review helpful
This is extending the Amazon warranty against product defects for ONE year NOT two years as it runs parallel to Amazons original one year warranty. The benefit of paying for this warranty is if you are like me and need accident protection for your device. The original amazon warranty does not protect against drops, spills, adventurous two year olds, etc...., where as this one does. So if you're clumsy, or seem to have bad luck with electronic devices, the $65 dollars is probably worth the cost. Also keep in mind that the warranty is ONLY valid in the US.
326 of 334 people found the following review helpful
Amazon Verified Purchase
I had a Kindle die on me after about 8 months of solid use. I called Amazon and they cross shipped me out a new one on Christmas DAY! (Amazon is so great! Love them. Love the Kindle).
But with my bit of bad luck, I figured I should buy an extended warranty for mine and the wife's. Net Solutions sold a warranty to me for both units. Then AFTER I got the "contract" they suddenly decided to cancel it. Zap. Turns out Amazon will let you buy a warranty for a replacement Kindle but Net solutions will void it unless the replacement is shipped within 30 days of the original purchase. HEY! I'm not trying to rip anyone off. It's not like I got a Kindle, sat on it then decided to buy a warranty. My replacement kindle was still in transit. Are these guys so rich they don't need my money?
Then to add insult to injury I found out that the "2 year warranty" they let my wife have was no such thing!
The Kindle comes with a 1 year warranty. So you buy a 2 year extended warranty. Now do the math: 1 + 2 = ?
If you said 3 you would be wrong. In NetSolutions land 1 + 2 = 2
This item is misleadingly called a "2 year warranty" but it's really just a 1 year warranty that they tack onto the end of the Kindle's existing 1 year warranty.
As for the economics... It costs $65 which is about the industry standard 25% of purchase price - BUT - usually you really do get 2 extra full years of coverage PLUS the manufacturer's warranty. So this thing is way over priced. Typically these ripoff's are used about 3% of the time and you bet Net Solutions knows that. That's good coin for the seller but a bad deal for you. Unless of course you are one of those 3%. Then you will be happy you have it.
I guess it all depends on how clumsy you are, right?
You can get the exact same thing for free if you buy your Kindle with an AMEX card. AMEX will double the Amazon warranty and they do it for free.
But with my bit of bad luck, I figured I should buy an extended warranty for mine and the wife's. Net Solutions sold a warranty to me for both units. Then AFTER I got the "contract" they suddenly decided to cancel it. Zap. Turns out Amazon will let you buy a warranty for a replacement Kindle but Net solutions will void it unless the replacement is shipped within 30 days of the original purchase. HEY! I'm not trying to rip anyone off. It's not like I got a Kindle, sat on it then decided to buy a warranty. My replacement kindle was still in transit. Are these guys so rich they don't need my money?
Then to add insult to injury I found out that the "2 year warranty" they let my wife have was no such thing!
The Kindle comes with a 1 year warranty. So you buy a 2 year extended warranty. Now do the math: 1 + 2 = ?
If you said 3 you would be wrong. In NetSolutions land 1 + 2 = 2
This item is misleadingly called a "2 year warranty" but it's really just a 1 year warranty that they tack onto the end of the Kindle's existing 1 year warranty.
As for the economics... It costs $65 which is about the industry standard 25% of purchase price - BUT - usually you really do get 2 extra full years of coverage PLUS the manufacturer's warranty. So this thing is way over priced. Typically these ripoff's are used about 3% of the time and you bet Net Solutions knows that. That's good coin for the seller but a bad deal for you. Unless of course you are one of those 3%. Then you will be happy you have it.
I guess it all depends on how clumsy you are, right?
You can get the exact same thing for free if you buy your Kindle with an AMEX card. AMEX will double the Amazon warranty and they do it for free.
297 of 314 people found the following review helpful
I was about to purchase this warranty but wasn't sure if it covered the battery. So, I checked out the terms and what an eye opener. Good luck to anyone who can get a claim passed this small print. Come on Amazon, is this coverage worth about 25% of the cost of the Kindle with all of these exclusions?
Check this out for what IS NOT covered:
This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector approved by the Underwriter's Laboratory. Your surge protector may be collected by Us for examination.
This Contract Does Not Cover: A. Any equipment located outside the United States.
Damage or other equipment failure due to the failure to maintain the equipment according to the owner's manual instructions (except accidental damage from handling claims), abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war, acts of God or other force majeure events.
D. Service or replacement necessary because of improper storage, improper ventilation, reconfiguration of equipment, or the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.
E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended
Q. Any cost recoverable under an insurance policy (in such case, this Contract will cover any applicable deductible).
Check this out for what IS NOT covered:
This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector approved by the Underwriter's Laboratory. Your surge protector may be collected by Us for examination.
This Contract Does Not Cover: A. Any equipment located outside the United States.
Damage or other equipment failure due to the failure to maintain the equipment according to the owner's manual instructions (except accidental damage from handling claims), abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war, acts of God or other force majeure events.
D. Service or replacement necessary because of improper storage, improper ventilation, reconfiguration of equipment, or the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.
E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended
Q. Any cost recoverable under an insurance policy (in such case, this Contract will cover any applicable deductible).
Most Recent Customer Reviews
This warranty is a bit sketchy.
Started to have problems with my 2nd Generation Kindle holding a charge through the USB cable. I wasn't sure if it was the cable itself OR the Kindle. Read more
Published 6 months ago by C.G.
Great Service
A portion of my kindle's display went out after a year and a half of heavy use. I called them up on a Sunday afternoon and spoke to an agent within 2 minutes. Read more
Published 9 months ago by Kiosk
Excellent service
My kindle died and I contacted them about my warranty. It was simple and within 2 days I had my replacement. I read the poor reviews and I did not have that experience. Read more
Published 10 months ago by M. Clark
It is 2-year extended warranty!
I have been reading the reviews on this warranty and it seems almost all of the negative comments refer to the writer believing that this is not a 2-year extended warranty. Read more
Published 13 months ago by L. Ball
Problem prone
I got this as a gift for Christmas - The first three weeks were great! Easy to use and I loved the ability to change font size. Read more
Published 15 months ago by History reader
Depends on how much you use your Kindle
I bought the extended warranty for my Kindle 2. I never leave home without my Kindle, never. I take it everywhere. I read while working out in the gym. Read more
Published 16 months ago by Avid Reader
Great, great service!
We bought this in 2009 for our Kindle 2 struggling, as always, whether it was a practical purchase or not (we always struggle with this question regarding Extended Warranties). Read more
Published 16 months ago by MarkB (Massachusetts)
battery replacement
I received my kindle 2 for Christmas in 2009. Today I called kindle support about the battery as its life had diminished to less than a week whereas in the past I would recharge... Read more
Published 16 months ago by Janet O'Leary
warranty
The kindle extended warranty is not worth the money. It's deceiving. It doesn't start until the regular amazon warranty has expired and only lasts for 1 year after that. Read more
Published 19 months ago by wv nurse
Overpriced
This 2 year extended warranty is overpriced. It is more so a one year extended warranty. But after reading reviews about the Kindle (2nd generation) I felt it was best to get... Read more
Published 20 months ago by Sharon M. Robinson
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