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Looking for the Extended Warranty for another device?
Product Details
Terms and Conditions for 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) U.S. customers only
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Technical Details
- Provides replacement of your Kindle (6" Display, Free 3G, 2nd Generation) for any device failures under ordinary use. Adds accidental coverage so your Kindle is covered for mishaps like drops or spills.
- The plan provides coverage against accidental damage under ordinary consumer use for two years from the date of original retail purchase.
- Includes free shipping both ways, for your damaged and replacement Kindle (shipping within the U.S. only).
- Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call (877) 441-3836 for warranty claims.
- The 2-Year Extended Warranty is available for any Kindle (6" Display, Free 3G, 2nd Generation) shipped within the past 30 days. Only available to U.S. customers.
Product Details
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Product Description
From the Manufacturer
Every Kindle (6" Display, Free 3G, 2nd Generation) comes with a one-year manufacturer’s warranty. With the 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation), you will receive protection against accidental damage such as drops or spills for the entire two years. In the 2nd year, your coverage extends to protect against failures that occur during normal operation. This helps avoid the inconvenience and costs associated with a broken device. The warranty stays with the device even if it is gifted or sold to another party.
What is Covered
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. The warranty stays with the device even if it is gifted or sold to another party.
What is Covered
- Two years of coverage (limited to a single claim) for accidental drops or damage such as spills that affect the functionality of your covered device.
- One additional year of coverage (after the end of the manufacturer’s warranty) for failures that occur during normal operation.
- One time claim for battery malfunction during second year of coverage
- Available to U.S. customers only
- Purchase 2-Year Extended Warranty for Kindle (6" Display, Free 3G, 2nd Generation) for your qualifying Kindle (you will receive an information packet in the mail)
- Contact Service Net customer service at (877) 441-3836 if your Kindle (6" Display, Free 3G, 2nd Generation) fails
- For covered failures, receive a replacement Kindle (6" Display, Free 3G, 2nd Generation) and return your damaged device to Service Net
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. The warranty stays with the device even if it is gifted or sold to another party.
Customer Reviews
Most Helpful Customer Reviews
307 of 313 people found the following review helpful
By P. Arnaboldi
This is extending the Amazon warranty against product defects for ONE year NOT two years as it runs parallel to Amazons original one year warranty. The benefit of paying for this warranty is if you are like me and need accident protection for your device. The original amazon warranty does not protect against drops, spills, adventurous two year olds, etc...., where as this one does. So if you're clumsy, or seem to have bad luck with electronic devices, the $65 dollars is probably worth the cost. Also keep in mind that the warranty is ONLY valid in the US.
329 of 338 people found the following review helpful
Amazon Verified Purchase
I had a Kindle die on me after about 8 months of solid use. I called Amazon and they cross shipped me out a new one on Christmas DAY! (Amazon is so great! Love them. Love the Kindle).
But with my bit of bad luck, I figured I should buy an extended warranty for mine and the wife's. Net Solutions sold a warranty to me for both units. Then AFTER I got the "contract" they suddenly decided to cancel it. Zap. Turns out Amazon will let you buy a warranty for a replacement Kindle but Net solutions will void it unless the replacement is shipped within 30 days of the original purchase. HEY! I'm not trying to rip anyone off. It's not like I got a Kindle, sat on it then decided to buy a warranty. My replacement kindle was still in transit. Are these guys so rich they don't need my money?
Then to add insult to injury I found out that the "2 year warranty" they let my wife have was no such thing!
The Kindle comes with a 1 year warranty. So you buy a 2 year extended warranty. Now do the math: 1 + 2 = ?
If you said 3 you would be wrong. In NetSolutions land 1 + 2 = 2
This item is misleadingly called a "2 year warranty" but it's really just a 1 year warranty that they tack onto the end of the Kindle's existing 1 year warranty.
As for the economics... It costs $65 which is about the industry standard 25% of purchase price - BUT - usually you really do get 2 extra full years of coverage PLUS the manufacturer's warranty. So this thing is way over priced. Typically these ripoff's are used about 3% of the time and you bet Net Solutions knows that. That's good coin for the seller but a bad deal for you. Unless of course you are one of those 3%. Then you will be happy you have it.
I guess it all depends on how clumsy you are, right?
You can get the exact same thing for free if you buy your Kindle with an AMEX card. AMEX will double the Amazon warranty and they do it for free.
But with my bit of bad luck, I figured I should buy an extended warranty for mine and the wife's. Net Solutions sold a warranty to me for both units. Then AFTER I got the "contract" they suddenly decided to cancel it. Zap. Turns out Amazon will let you buy a warranty for a replacement Kindle but Net solutions will void it unless the replacement is shipped within 30 days of the original purchase. HEY! I'm not trying to rip anyone off. It's not like I got a Kindle, sat on it then decided to buy a warranty. My replacement kindle was still in transit. Are these guys so rich they don't need my money?
Then to add insult to injury I found out that the "2 year warranty" they let my wife have was no such thing!
The Kindle comes with a 1 year warranty. So you buy a 2 year extended warranty. Now do the math: 1 + 2 = ?
If you said 3 you would be wrong. In NetSolutions land 1 + 2 = 2
This item is misleadingly called a "2 year warranty" but it's really just a 1 year warranty that they tack onto the end of the Kindle's existing 1 year warranty.
As for the economics... It costs $65 which is about the industry standard 25% of purchase price - BUT - usually you really do get 2 extra full years of coverage PLUS the manufacturer's warranty. So this thing is way over priced. Typically these ripoff's are used about 3% of the time and you bet Net Solutions knows that. That's good coin for the seller but a bad deal for you. Unless of course you are one of those 3%. Then you will be happy you have it.
I guess it all depends on how clumsy you are, right?
You can get the exact same thing for free if you buy your Kindle with an AMEX card. AMEX will double the Amazon warranty and they do it for free.
297 of 314 people found the following review helpful
I was about to purchase this warranty but wasn't sure if it covered the battery. So, I checked out the terms and what an eye opener. Good luck to anyone who can get a claim passed this small print. Come on Amazon, is this coverage worth about 25% of the cost of the Kindle with all of these exclusions?
Check this out for what IS NOT covered:
This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector approved by the Underwriter's Laboratory. Your surge protector may be collected by Us for examination.
This Contract Does Not Cover: A. Any equipment located outside the United States.
Damage or other equipment failure due to the failure to maintain the equipment according to the owner's manual instructions (except accidental damage from handling claims), abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war, acts of God or other force majeure events.
D. Service or replacement necessary because of improper storage, improper ventilation, reconfiguration of equipment, or the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.
E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended
Q. Any cost recoverable under an insurance policy (in such case, this Contract will cover any applicable deductible).
Check this out for what IS NOT covered:
This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector approved by the Underwriter's Laboratory. Your surge protector may be collected by Us for examination.
This Contract Does Not Cover: A. Any equipment located outside the United States.
Damage or other equipment failure due to the failure to maintain the equipment according to the owner's manual instructions (except accidental damage from handling claims), abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war, acts of God or other force majeure events.
D. Service or replacement necessary because of improper storage, improper ventilation, reconfiguration of equipment, or the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.
E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended
Q. Any cost recoverable under an insurance policy (in such case, this Contract will cover any applicable deductible).
Most Recent Customer Reviews
3.0 out of 5 stars
Typical extended warranty for electronics - probably not necessary
I didn't end up needing this warranty, as I have had my kindle for over 3 years and it is still incredibly solid. If you are accident prone, you may want to purchase a warranty. Read more
Published 10 days ago by Igneous Brick
5.0 out of 5 stars
great
i love my kindle very very much. it is so light and portable and i can just wip out a book any time any where
Published 2 months ago by Elizabeth M. Outt
5.0 out of 5 stars
I gues it works, haven't had to use it yet
Well if you don't buy it you will most certainly wish you had so for the price it is worth the price, have not had any problems with the cell phone I bought it with!!!!
Published 3 months ago by Mike Loveall
5.0 out of 5 stars
Why ?
Better to have a warranty on this type of product and not need it then to need and not have...
Published 4 months ago by Tom L
5.0 out of 5 stars
Peace of mind
Inexpensive insurance for good peace of mind. Never had to use it, so can't comment on the customer service. If you want insurance, why not save a little $?
Published 4 months ago by Douglas Clark
3.0 out of 5 stars
I don't understand why you pay for a two year warranty
I don't understand why you pay for a two year extended warranty when the first year warranty is included in the two years.
Published 5 months ago by Jean E. Webster
5.0 out of 5 stars
Always insure your electronics
I have not had any problems with my Kindle and would recommend it to anyone, but always get the warranty.
Published 5 months ago by Stephanie Taylor
5.0 out of 5 stars
Good deal
Haven't had to use the warranty but gives me peace of mind to have. When you have a nice device like the Kindle you want to be sure it is protected.
Published 6 months ago by Vicki L. Mann
5.0 out of 5 stars
Purchased
but never needed it. Guess it was one of those extended warranties that you buy but never use. I guess if you don't break it, don't fix it.
Published 7 months ago by James Cram
3.0 out of 5 stars
This warranty is a bit sketchy.
Started to have problems with my 2nd Generation Kindle holding a charge through the USB cable. I wasn't sure if it was the cable itself OR the Kindle. Read more
Published 18 months ago by C.G.
