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Extreme Government Makeover: Increasing Our Capacity to Do More Good Paperback – 2011


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Product Details

  • Paperback: 210 pages
  • Publisher: Governing Books (2011)
  • Language: English
  • ISBN-10: 0983373302
  • ISBN-13: 978-0983373308
  • Product Dimensions: 8.4 x 5.8 x 0.7 inches
  • Shipping Weight: 12.6 ounces
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #99,300 in Books (See Top 100 in Books)

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4 of 4 people found the following review helpful By Paul Wolf on January 16, 2012
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This book is the best I have read about how to improve the operation of government.

As the former Deputy Director of the Missouri Department of Revenue and Director of Performance Improvement for Missouri State government, Ken Miller understands how government works. Named as one of the country's top change agents by Fast Company magazine, Miller's latest book Extreme Government Makeover is a must read for anyone interested in changing how government works.

So much of government reform efforts focus on getting employees to do more through performance evaluations, financial incentives, etc. Miller points out that the problem with government is not lazy employees, it is how government is structured and designed that prevents government from working better, faster and cheaper.

Miller's years of experience in helping government agencies improve performance allows him to provide great real world examples of how his ideas and process has worked.

If you are an elected official, department head, employee or a citizen seeking to make government operate better, faster and cheaper, Extreme Government Makeover is the book for you.

In addition to being well written and informative Miller's sense of humor made the book very enjoyable to read.
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1 of 1 people found the following review helpful By anna on September 24, 2012
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This was a great book. I got a lot of good ideas that I hope I can implement. If we all tried to make the changes, we could make a difference.
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1 of 1 people found the following review helpful By Ge0Pam on September 7, 2012
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I have been a local government employee for many years. This book is on the mark and I can relate it to the problems I have faced over the years with precision. In many ways I had figured much of this out, what a relief to find I'm not crazy and not the only one. I can see clearly now the haze is gone! I will be reading this author's other books.

We Don't Make Widgets: Overcoming the Myths That Keep Government from Radically Improving
Extreme Government Makeover: Increasing Our Capacity to Do More Good
The Change Agent's Guide to Radical Improvement

Thank you Ken Miller

"Change Agent" in Training
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We are currently engaged in a Business Process Reengineering (BPR) Project within our state department of social services using Ken's books and ideas. The efforts are being assisted by colleagues in Ken's consulting company- but actual decisions and flows are being designed by first line employees assisted by several supervisors. The first of 15 offices which are part of the BPR project was fully operational with the new process. The first full month of production in this office showed we went from determining eligibility for benefits on the first visit to the office from less than 5% of applicants to 70% of applicants. This saved about 15,000 of the normal volume of 25,000 customer interactions in the month for this office. This success encouraged some of the other offices to request their BPR Project be started earlier than originally scheduled.
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By Jerry Sheets on February 15, 2015
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This should be required reading for every government employee and contractor. It an easy read with great insight on how the role of government is noble; the government has awesome employees; but the government has terribly broken processes. As a consultant for State Government, I found it very refreshing and it gave me a clear view of why problems exist in our government, but more importantly, how to help resolve them. The author has an earlier book "We Don't Make Widgets" and this book builds on the precept that a big part of the issue is that it is difficult at best to identify the 'product' and 'customer' of government.
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I work in government finance and I thought this book would provide some interesting ideas. I loved the part about "streamlining" things by adding more processes which in the end made the original task much more complicated. That happens all to often in government. The book has some good points and thought-provoking ideas on making government more efficient and citizen friendly.
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Reading about how adding complexity to our systems has restricted our capacity was an epiphany. As I look around my government workplace I can find (and now deal with) multiple examples of steps that have been added to processes in order to control something that happened once. This book is helping me move our Human Resources group from a control function to a support function.
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Format: Kindle Edition
This book was designated as the book to read for our managers retreat. Within a few pages I knew that the book was a good selection. Miller's analogy of government as a system of pipes helps to bring practical context so that any government employee, no matter the classification, can apply it to his or her department. It's a quick and enjoyable read. In the final chapter Miller provides straightforward directions as how a government employee can make change occur starting with their own position.
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