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Facilitator's Guide to Participatory Decision-Making Paperback – February 26, 2007

ISBN-13: 978-0787982669 ISBN-10: 0787982660 Edition: 2nd

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Product Details

  • Paperback: 368 pages
  • Publisher: Jossey-Bass; 2 edition (February 26, 2007)
  • Language: English
  • ISBN-10: 0787982660
  • ISBN-13: 978-0787982669
  • Product Dimensions: 10.9 x 8.5 x 1 inches
  • Shipping Weight: 2.2 pounds
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (44 customer reviews)
  • Amazon Best Sellers Rank: #403,764 in Books (See Top 100 in Books)

Editorial Reviews

Review

"In cross-functional environments, where diverse perspectives are intentionally brought together to produce high-quality thinking, a highly skilled facilitator can add great value—and Sam Kaner is one of the best. The Facilitator's Guide provides a full set of models and tools to enable an organization to reap the benefits of a well facilitated, participatory decision-making process. Having seen Sam's methods in action, I can attest to their power and effectiveness."
—Pierre Omidyar, founder and chairman, eBay and Omidyar Network

"Hooray for the Facilitator's Guide. It explains principles, practices, and processes with cogent clarity, and each diagram conveys a complex idea almost instantly."
—Joanna Macy, author, World as Lover, World as Self

"Our organization's core purpose is to dissolve boundaries across sectors in order to find innovative solutions to difficult social problems. We know how immensely challenging it is to facilitate dialogue among multiple stakeholders. This amazing book is a comprehensive guide for meeting that challenge. I've worked with a myriad of consultants during the past 16 years, and Sam Kaner's approach is vastly superior for bringing about lasting system change."
—Kriss Deiglmeier, executive director, Center for Social Innovation, Stanford University

"Sam Kaner is one of the world's leading experts on collaboration. His grasp of the challenges and dilemmas of collaboration is superb, as are his models and methods for facilitating complex processes."
—Sandy Schuman, editor, Creating a Culture of Collaboration

"The Facilitator's Guide has allowed us to build our own capacity. We've learned how to convene multiple stakeholder teams, plan effectively, and make more sustainable decisions, thus maintaining our collaborative values as we grow to serve a wider community. I highly recommend this book."
—James Whipple, CEO, Marshall Medical Center, El Dorado County, California

"Kaner's decision-making procedures are the best I've ever seen. We use them all the time!"
—Deborah Alvarez-Rodriguez, president and CEO, Goodwill Industries of San Francisco, San Mateo, and Marin Counties

From the Back Cover

"The best book on collaboration ever written!"
—Diane Flannery, founding CEO, Juma Ventures

And now this classic book is even better—much better. Completely revised and updated, the second edition is loaded with new tools and techniques.

  • Two powerful new chapters on agenda design
  • A full section devoted to reaching closure
  • More than twice as many tools for handling difficult dynamics
  • 70 brand-new pages and over 100 pages significantly improved

Praise for Facilitator's Guide to Participatory Decision-Making, Second Edition

"In cross-functional environments, where diverse perspectives are intentionally brought together to produce high-quality thinking, a highly skilled facilitator can add great value—and Sam Kaner is one of the best. The Facilitator's Guide provides a full set of models and tools to enable an organization to reap the benefits of a well facilitated, participatory decision-making process. Having seen Sam's methods in action, I can attest to their power and effectiveness."
—Pierre Omidyar, founder and chairman, eBay and Omidyar Network

"Hooray for the Facilitator's Guide. It explains principles, practices, and processes with cogent clarity, and each diagram conveys a complex idea almost instantly."
—Joanna Macy, author, World as Lover, World as Self

"Our organization's core purpose is to dissolve boundaries across sectors in order to find innovative solutions to difficult social problems. We know how immensely challenging it is to facilitate dialogue among multiple stakeholders. This amazing book is a comprehensive guide for meeting that challenge. I've worked with a myriad of consultants during the past 16 years, and Sam Kaner's approach is vastly superior for bringing about lasting system change."
—Kriss Deiglmeier, executive director, Center for Social Innovation, Stanford University

"Sam Kaner is one of the world's leading experts on collaboration. His grasp of the challenges and dilemmas of collaboration is superb, as are his models and methods for facilitating complex processes."
—Sandy Schuman, editor, Creating a Culture of Collaboration

"The Facilitator's Guide has allowed us to build our own capacity. We've learned how to convene multiple stakeholder teams, plan effectively, and make more sustainable decisions, thus maintaining our collaborative values as we grow to serve a wider community. I highly recommend this book."
—James Whipple, CEO, Marshall Medical Center, El Dorado County, California

"Kaner's decision-making procedures are the best I've ever seen. We use them all the time!"
—Deborah Alvarez-Rodriguez, president and CEO, Goodwill Industries of San Francisco, San Mateo, and Marin Counties


Important Information

Ingredients
Example Ingredients

Directions
Example Directions

More About the Author

Sam Kaner, Ph.D. is regarded as one of the nation's leading experts on consensus decision-making. He is the senior author of Facilitator's Guide to Participatory Decision-Making, and over the past 20 years he has been a featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included Hewlett-Packard, PricewaterhouseCoopers, VISA International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E. Casey Foundation and many schools, community-based organizations and government agencies. Sam is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.

Customer Reviews

4.9 out of 5 stars
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See all 44 customer reviews
This book was recommended by a colleague and I am sure glad that she helped me out.
Carlton E. Nettleton
Kaner's Facilitator's Guide should be the companion of every facilitator, team leader, coach, facilitative trainer, and consultant.
Shoshanna Cogan
Much like a cookbook, this book presents simple, easy to apply tools that anyone can learn to use effectively.
Robert E. Levasseur

Most Helpful Customer Reviews

63 of 64 people found the following review helpful By George J. Nathan on November 27, 1998
Format: Paperback Verified Purchase
After having read about 30 facilitation/negotiation books, I have to conclude that this is the best. A lot of thought has gone into both the process and the presentation of the facilitation process in this book. I always recommend this book to my teaching assistants and often give them a copy free of charge. If you buy just one book in this area, make it this one! By the way, I have no connection whatsoever with either the authors or the publishers involved. I just believe that this is far and away the best book for facilitators. Not only does it have the best ideas, but it also has the best visual presentation of those ideas!
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36 of 36 people found the following review helpful By kari on May 5, 2003
Format: Paperback
I love this book!
Although it's focus is specifically on facilitating participatory decision making, it is an excellent resource for all who facilitate or teach. I particularly like the concrete suggestions on how to navigate a whole-room discussion (stacking, mirroring, paraphrasing, etc.).
However, my favorite part of this book is a beautifully done 3-page section describing common difficult situations - someone is making jokes in the back, your audience is falling asleep, one person won't shut up. The book goes on to detail the ways that facilitators usually deal with these problems, every one of them a power play of some sort, and offers suggestion for BETTER ways to handle the situation. As a trainer myself, I rely heavily on this book when I conduct "train the trainers" sessions.
Especially for those who train around sensitive or controversial issues, this information is invalauable. Thanks for writing this book!
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34 of 35 people found the following review helpful By A Customer on October 14, 1997
Format: Paperback
All in one package are tools for training, helpful hints for group leaders, the dynamics and processes of decision-making, group process skills, agenda design, discussion techniques and more. The authors are obviously masters of their craft, and using their guidelines will undoubtedly enhance the effectiveness of facilitators and workshop leaders. ~ ~ ~ ~ ~ The book is visually accessible, with one idea per large page, each page a diagram of the presenting issue. In teaching about the dynamics of group decision-making, for example, the text and illustrations move through various stages of divergent thinking, through the "groan zone" of differences and diversity, to arrive finally at convergent thinking and a group decision that is truly participatory. ~ ~ ~ ~ ~ Groups and their leaders, being human, inevitably get stuck. For this dilemma the authors provide not just skills for problem solving, but "mindsets for problem solving," encouraging the examination of attitudes, values, and underlying philosophies of cooperation, competition, inclusion, expedience and sustainability. With such a checklist we might not only solve any current group crisis, but also avoid future problems by shifting the underlying causes of conflict. ~ ~ ~ ~ ~ The authors are very trusting of groups and their members. There is no blame on membership or leadership when meetings or workshops are not flowing smoothly. The authors state that "Difficult dynamics are treated as group situations that can be handled supportively rather than as individual personalities that need to be fixed." Advice is given for encouraging members to to work together to tackle "any pattern they may wish to change.Read more ›
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22 of 22 people found the following review helpful By A Customer on September 29, 1999
Format: Paperback
"Facilitator's Guide..." gives real solutions to meeting issues in a logical, easy to follow format. Especially helpful was the Open Discussion section which gives insight on why the "groan zone" is so critical to fueling innovative ideas within a team. It's easy to read and easy to use as a reference tool. Graphics are simple and to the point. I highly recommend this book to anyone who leads, facilitates or attends meetings!
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21 of 22 people found the following review helpful By Lynn Voss or Elizabeth Voss on August 14, 2000
Format: Paperback
Facilitator's Guide to Participatory Decision-Making provides trainers and facilitators with skills beyond basic facilitation skills training. If you are knowledgable of how facilitation differs from leading and managing, then this is the next book for you.
Of particular use is the model of how participatory decsion making occurs. Understanding this model and sharing it with teams (and management) that you facilitate will take the guess work out of team decision making.
Included also are suggested tools to use at different points in the process of decision making.
Overall, a great resource for facilitators. Useful for both profit and non profit environments.
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13 of 13 people found the following review helpful By A Customer on August 14, 1996
Format: Paperback Verified Purchase
OK, I'm biased. I'm Sam's brother. But I saw this gang work on this book for YEARS. They brainstormed an underlying theory of group dynamics that drove meetings. By 1983, when I came to California and started attending their meetings, this theoretical work was well underway. The crowd working on it was a collection of psychologists and several other professionals (legal, computing, writing, etc.)
By 1983, they were already training people to be facilitators and recorders.

As the facilitator training developed into a powerful 15-session class, they polished a remarkable set of self-contained slides. The slides illustrated techniques, insights, and overall models of how agreements are reached and how discussions are (or aren't) progressing.

Once the slides were in good shape (for teaching purposes), they spent five years turning them into pages of a remarkably clear, practical, and insightful book.

This is a valuable book for anyone who wants to create and run meetings that promote worthwhile discussions and result in genuine agreements.
--- Cem Kaner
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