Received three of these. First one looked beautiful but leaked all over the place. Second one arrived with dried food crud and a sticky base. Third one was sticky and had a moldy blade/filter. Breville didn't return phone calls or emails for one month. CSR representative was worthless. Amazon was great and accepted two returns for replacement. The juices these machines produce are very good and if you clean them immediately, that is easy to do. I can imagine that if you don't immediately clean them, they end up like the second one I received, with crust embedded and a clogged filter. This is a product that I wouldn't recommend buying in a "reconditioned" condition because Breville clearly lacks in the Quality Control area of their reconditioning center. Customer Service really doesn't exist -- I've never waited for a month after numerous attempted contacts with a company by phone and email, then to be told that they return every call. The rep actually told me that it was Amazon's fault because Amazon sent out a dirty product, not them. Well, I received another dirty product and the second one was worse and both of the boxes definitely had not been opened by anyone other than myself. CSR then told me he had to go because he needed to make more calls and he wanted to go home. Really, he said that. Because this is a reconditioned item with a limited warranty, the Customer Service aspect of a purchase is critical. With a "new" product review, I wouldn't spend the time on this issue, but had I known what a pain this would be to get some fresh extracted juices, I wouldn't have done it in the first place. Wish I hadn't given away my 30 year old Braun! Oh yes, I bought the 1 speed Breville for my daughter and she had to exchange the first one because it "sprayed juice all over the kitchen." Don't know a thing about the replacement yet other than it arrived packed in popcorn, not the styrofoam fitted packaging that the other did. I'm giving this juicer 2 stars because the juice is good and if you receive a nicely reconditioned product, it probably would be 5 stars.