Customer Reviews

Factory-Reconditioned Cuisinart CPT-65FR Custom Control Total Touch 4-Slice Electronic Toaster, White

5 star:		(23)
4 star:		(7)
3 star:		(2)
2 star:		(6)
1 star:		(18)

 

 

I shopped long and hard for a toaster to replace the one I had. Deciding the try the high tech approach I purchased this toaster. It pomised lots of cool features like a defrost and single slice setting and a pop up button. Unfortunately, the longer I used it the more problematic the toaster became. The toaster toasts very unevenly. The most vexing problem is that the lights on the front panal turn off between use (they are supposed to stay on when the toaster is plugged in) but the heating elements will heat heat if the start lever is depressed. I suppose this could be potentially dangerous. To get the toaster to work I have to put the toast in, slide the handle down and wait for it to pop the toast up. This drill needs to be repeated three or four times before the toaster will actually begins work properly with the front panal lights lighting up. When toasting whole wheat bread I have to set the toaster to the highest setting and then toast the bread a second time before the toast is properly toasted. This often leads to burnt toast if I don't get the bread out in time. Bottom line, I would, and am, looking elsewhere for a better toaster. This was not cheap investment considering the poor performance.

I bought the new version of this toaster about six months ago and I have been disappointed in its performance. The toaster gives very uneven results, often almost burning one side of a slice of bread while leaving the other side barely toasted. The adjustments to allow different settings do not seem to correspond to the results -- the toaster continues to almost burn one side of the bread even at lower settings. One advantage of this toaster is that there is enough space for larger items such as bagels.

I hit the one click button before reading the reviews and thought OH NO! Then I decided to give it a try. I purchased a reconditioned Kitchenaide stand mixer and have been happy with it for 12 years. I believe with reconditioned items they are gone over by an actual technician and not just kicked off a production line and you have a good chance of getting a high quality product. Well, I immediately went out and bought, bread, bagels, and muffins to try in my new toaster. I am extremely impressed with ALL the results as is my husband. The only thing I haven't tried is the defrost feature. I am very happy with this product. Maybe I got the other reviewers reconditioned unit. Works for me :-)

Toasts bottom of slice - top remains pale. Returned it and received another. Did the same thing, if set toaster for longer period - bottom of slice burnt - top toasted o. k. Not what I expect from a cuisinart product or any toaster.

Skepticism screamed at me, "No, don't do it! Do not click the buy button!" after reading the most recent negative reviews of this item. However, my right hand clicked the mouse before my brain could catch up, so I waited with dread for my toaster to be kicked from the delivery truck to my door.

I unpacked it with much apprehension, filled it to capacity with four thick slices of Italian bread, and pushed the lever down mumbling prayers and incantations. Shortly thereafter the bread popped up toasted to a perfect shade. My frozen waffles and toast are quite pleased with my choice and have stopped tormenting my dreams for my indifference to their burned, or underdone plight caused by the failings of the previous toaster. Waffles are especially nice with the defrost feature leaving them crisp on the outside and soft inside.

As was stated in the disclaimer the toaster did have a scuff or two, but were only noticeable if you hugged the toaster in a close embrace looking for its imperfections. If you have a toaster like the chrome behemoth we had previously which would fling bread three feet off the counter, or shoot out jets of blue flame when pop tarts were overcooked, then you will be well pleased with this toaster; although it will not be as exciting.

I purchased this item believing that it had indeed been reconditioned and that it would indeed make toast. It had not been reconditioned, and 1/2 of the burners did not work. Hence, it made 1/2 toast, which is not even 1/2 good. I resent the waste of my time that this transaction created and will never, under any condition, buy another Cuisinart product, nor any other not-reconditioned item via Amazon.

I saw many good reviews for this toaster and a few bad ones too. I took my chances and ordered one anyway.

Cuisinart is not testing these toasters. It took 10 seconds for me to see that the inner elements are not heating up. They are cleaning them, possibly changing the elements, and shipping them. My guess is that it is just cheaper not to test them. Big mistake. It's harder to win back customers than to keep them.

Even though this toaster worked marginally well during its first four months of use; toasted unevenly but it did not burn, it now(in its sixth month, is now sparking and shuts off automatically). I thought the cuisinart name transferred to other products, but I was wrong. Will not buy a toaster from them again.

My first Cuisinart 4-slice toaster developed a dangerous problem after the 3-month warantee period: it started heating when not turned on, and made strange clicking sounds. It never had toasted very well, and only toasted lightly on the darkest setting. To their great credit, Cuisinart replaced the toaster for the shipping cost alone (although it took 3 months). The replacement toaster also toasts very lightly, very slowly, but at least it's not an immediate fire hazard.

I've bought quite a bit from amazon.com and I was very dissapointed with this specific item. I had ordered it before I went on a trip overseas. And when I came back a month later to use it, it didnt work at all. I had to manually hold the lever down to toast my bread which got annoying in the first few minutes I did it. And none of the LED's worked either. What dissapointed me more was the customer service for Cuisinart. I work retail myself and I know that with out a good customer service, you're not going anywhere. I tried calling them and after being on hold for half an hour, the phone would get disconnected. Then I tried to solve it online, and after sending numerous emails, I was yet to recieve ONE reply. Not even one! Not only will I never buy anything from Cuisinart again, but I wont recommend it to anyone else. Even if you sell the best product in the world, YOU HAVE to have good customer service or at least some kind of customer service to support your products.
If they had negative stars here, I would definately use them because I spent $40 on a product that doesnt even work.