Customer Reviews

Factory-Reconditioned Dyson DC07 Upright Vacuum, Steel/Yellow

5 star:		(82)
4 star:		(22)
3 star:		(11)
2 star:		(4)
1 star:		(7)

 

 

I received my reconditioned dyson on Thursday. It looks brand new. Not a scratch to be seen and clean as a whistle. It took 10 minutes to put together and that is only because I looked at the book for 5 minutes first. I had vacuumed the day before with my 8 year old Oreck so I didn't expect much. My carpet looked clean after all. Here comes the reason I named my review GROSS. The dust and pet hair that I picked up in the first room alone was incredible and GROSS. I vacuumed the whole house that day and couldn't believe how much weight in dust and hair I took out of my "clean" carpets. Now it is Saturday and I decided to vacuum again. Still didn't look dirty but hey....I am an obsessive cleaner. GROSS again. I took up even more dust and hair. I plan on vacuuming for the next three days in a row. I think it will take that many times to get all the dirt that is buried deep in my carpets from the last 14 years. Would I recommend the reconditioned dyson. Duhhh! In a heart beat!!! Why spend $178 more, counting tax. I love seeing the dirt and dust I am picking up with this mean machine. It is an obsessive cleaners dream. The only down side to this vacuum is the design of the attachment hose. It is a little awkward to put together. But I can live with it.

So like everyone else who is here checking out the Factory Reconditioned Dyson, you want to save money since we all know how much these wonderful babies cost. Yes, they are wonderful. Before I bought mine, I tested out my friend's and they are awesome. Extremely powerful and picked up things I never knew existed. So when I saw this deal, I went for it.

DON'T DO IT!

So I got my Dyson and the (1) first thing I find out like everyone else, it only has 6 months of warranty. Okay, I can deal. Then (2) the suction pole is dented so badly that it would not fit into the vacuum tube. Now, don't cringe. The people at Dyson are awesome. They said "Sorry" and got me a new one in 5 days. So no complaints on customer service, only raves! Then I got the new handle, and hit another bump. (3) The front foot of the vacuum would not stay on the ground so it kept pointing up. I had to constantly push it down with my foot. I called up Dyson, and again they are awesome, said to me to send it in. I didn't have to pay for shipping or package it. All I had to do was take it to a UPS Store and they'll take care of the rest.

Conclusion: Buy it at your own risk. I've purchased refurbished products before and things usually are good. But this was not. If you don't mind some waiting in turn for some saved money, go for it. I give Dyson's customer service 5 stars but the product 2 stars. Overall 3.

Dysons are great. Amazon is great. Dyson refurbs are used machines hiding in new boxes. I had two units which I returned. The first had hairline cracks in the plastic (not damaged in shipping)this made me nervous enough to question the structural integrity of the unit. The second had a screw fall out of the top of the yellow removable canister. When I investigated this, I determined that the screw socket was broken off inside the top housing. Since the broken piece was not there, I can only assume they packed it up knowing it was bad. The second one also had very bad gouges in the wheels as well as decals that were all scratched and faded. The only way this could happen is with previous heavy use.

I use to be in the electronics business. When we sold refurb units, manufactures meticulously made the unit look very close to new. I expected the same from Dyson. I did not get that. What I got was a used unit, cleaned up and repacked in new packaging. I'll still consider buying a new Dyson because the vacuum itself appears to be a fine machine. But to take units and pieces of units that are questionable, clean them up as new and then sell it as a refurb is not good business. I hope you are listening Mr. Dyson.

I was initially hesitant to buy a Dyson because of the price, but after my sister purchased one at a large department store and raved about it I decide to try the refurbished model about a year ago. First of all I HATE to vacuum, it rates right up there with bamboo shoots under the fingernails but I honestly don't mind it with this vacuum. It's quite a bit heavier than the Eureka it replaced, yet it is so much easier to push and maneuver and I love that all the pieces can be broken apart and snapped back together by hand, no tools needed if something clogs. I had vacuumed with the old Eureka two days before the Dyson arrived and re-vacuumed the same area when it arrived and was stunned to get a half canister of dirt and dog hair. The canister is very clean and easy to dump and I love not dealing with bags anymore.

I don't usually buy reconditioned stuff, but considering the price when new - versus- the 'reconditioned' price - I decided to take a chance. WOW! This is worth it!

I heard about this from http://www.dealtaker.com and they were right about the great deal this is!

Everything came lookin brand new - no dents, holes, scratches , anything - if the box didn't say 'recondtioned' on it - I never would have known.

My wife vacuumed on Thursday and our floors were as clean as always. We got this on Friday and I put it togther in about 5 minutes and re-vacuumed the floors - WOW all of the dirt and hair it picked up was amazing!! My wife exercises on the floor and she was disgusted by how much dirt and debris was left behind!

This is an EXCELLENT product and worth takeing a chance on a refurbished item! Jump on this deal if you have been riding the fence - you will not be disappointed!

This is the best vacuum that I've ever owned, and I've owned 8 different brands. The factory-reconditioned Dyson looked like a new vacuum out of the box.However, after using it 5 times I noticed a different sound from the motor area and saw that the brush was no longer rotating. Dyson pays for the return but it goes back to Buffalo, which is 1700 miles from where I live. They do not have locally authorized service repair shops, something to consider if you don't have a second vacuum and can't go a few weeks without one. I would have given this vacuum 5 stars had it not broken down.

FIVE YEAR UPDATE May 25, 2009: The vacuum still performs well but the hose was replaced in the 4th year. Also, a piece of plastic broke off near the upper cord support. The hinge on one side of the bottom canister lid is broken but the lid still is functional but falls off when emptied. Like most vacuums, the Dyson has too many vulnerable plastic parts. My rating is unchanged because as a refurb, the price-to-value is still good.

I recieved this about a week now, can't stop talking about it to all my friends, family, relatives,& co-work about it. Best out on the market. Pick up so much dirt, & leaves carpet close to new. Completely convince if you go really slow, you will pick almost all particle stuck in your carpet. Tested old vacuum, could not believe what was still left behind. Again, refurbish, just as good as new. Had a few crack on main unit, called them & they are shipping a new one & should arrive in 5 days, best customer service I know of. Can't rave about this product & customer service, & Amazon.com enough. It sounds like both Dyson & Amazon are paying me but nothing, just both great professional places. Can't help but just reiterating what others are saying about Dyson. Process of moving so can't imagine how much dust & dirt accumulate in carpet over time. IF you have carpet, most definately must have this vacuum, but if you have mostly wood floor, maybe a pricey luxury to have but can do without. Man o Man will this Yellow Monster clean your carpet!!!

My wife and I chose to invest in this because of our 2 Greyhounds and 3 cats who constantly fill our house with hair. We also just had a baby and don't want him breathing that.

I can do the entire stair case with the retractable hose. It's actually like a big Slinky wrapped in plastic so it stretches. It works wonders downstairs on our wood floor. I had previously been using the shopvac, but no more.

The Dyson has a nice weight and when vacuuming the carpet it just has a quality feel to it.

Our previous vacuum was the Hoover windtunnel which was okay for the first 2 years we had it and then began to smell funny and not work as well. I'm sold on the idea of bagless vacs and with the Dyson one doesn't even have to touch the dirt. You press a button and the bottom of the can swings open to empty the refuse.

It really is a marvel of engineering and I can't believe they sell it for the price they do. (Although I certainly wouldn't be willing to pay more, it would be justifiable if they charged more!)

Get one refurbished and save a bundle!

I started looking for a new vacuum when my Dirt Devil was leaving visible dust/lint/dirt on the TOP of the carpet - even after changing supplies. I had seen the commercials from the inventor but was not about to pay $399. Then I used Froogle.com and found Amazon's refurbished unit and good reviews - so I decided to try it. I placed the order - using $25 off Amazon was offering. I then searched the Internet for more reviews and saw some really negative ones - so I went back to Amazon less than 10 minutes after placing the order to cancel it - too late. After reading even more reviews - either really really good - or really really bad (there does not seem to be any middle ground) - I really was not sure if I was going to get the best vacuum on the planet - or garbage that would fall apart any minute.

I am happy to say I am not disappointed. I half expected to get a cracked unit out of the box - but I could not tell it was refurbished. I also worried that if there were enough refurbished units available - why were they all being returned? But the unit looks and works great.

I knew my Dirt Devil was not going a very good job - but I was still surprised how much gunk Dyson got out of my carpet. The carpets look near new now - with no visible sign of ANYTHING remaining on the carpet. I never wear shoes at home - the carpet now feels so wonderful. It also worked well on my hard wood floors - without blowing anything back out (I hated this about my dirt devil).

Here are my observations:

The unit does tend to tilt backwards too easily - and I am not using the hose. I attached a Velcro cable wrap to the front of the unit and hold the cord here - somewhat balancing the unit better. It also allows me to use only the cord I need - and to use the hose without having to unfurl the entire cord.

The electrical cord is plenty long - very nice.

The hose does seem flimsy - like that on one of the old style bonnet hair dryers - and I have heard reports that it can tear with use. Time will tell.

I would really have liked a 2-year warranty - but did not want to pay full price.

The instructions can be a little more detailed - with larger and better-annotated illustrations.

It is not very noisy at all.

Easy to push and pull. I had a self-propelled years ago - perhaps Dyson will consider this in the future.

The front of the unit is tall - so getting under furniture may be a problem for some.

It tends to suck up small area rugs - the suction is so powerful.

Appears well engineered and has several self-protection features. Nice.

Conclusion:
I have not owned that many vacuum cleaners in my life - but this is the best I have owned. I look forward to no costly consumables and years of clean carpets. If you don't mind taking somewhat of a risk - purchase refurbished. Or at least use any coupon you can get your hands on to bring the price down. Interesting note: Some people have mentioned using Bed Bath and Beyond discounts you get in the mail for a Dyson - but they have caught on - and no longer allow you to apply the coupon toward Dyson products - too bad - lost a sale - and Amazon gained one.

We received our refurbished Dyson yesterday afternoon and I spent the rest of the day sweeping! I was a little nervous after reading the reviews that it would arrive broken, but it was in great shape. There is a tiny dent in the hose but not noticible. There is also a tiny crack in the front near the floor but no biggie. The biggest thing I did notice was that other than the vacuum and a letter from Dyson confirming that it was a refurb...there was nothing in the box. No instructions, warrantee info, etc. It took us a few minutes to assemble the parts without instructions, but we figured it out and it works great! I agree with the other reviews that it is much heavier than a starndard vac and the pole for attachments is a little ackward to use. It is hard to switch quickly from floors to attachments. I have to say that this is hands down the best vacuum I've ever used. I vacuumed with my old vacuum on Saturday and when the Dyson came on Monday, I was shocked at the amount of dirt and cat hair that came off what I thought was a relatively clean carpet. We have 5 cats and the hair gets on everything. This is the first vacuum I've used that not only got off the cat hair I could see, but also the cat hair way down in the fabric that I didnt know was there! I highly recommend this vacuum to anyone. It is well worth the cost!