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138 of 151 people found the following review helpful
on June 7, 2012
If I was researching my first pressure cooker again, I would want to be aware of both the potentially dangerous safety problems the Fagor Duo has, as well as the abysmal customer support in the event of the product falling apart.

Our pressure cooker arrived broken, but we didn't realize this for the first month because we were new to pressure cooking. Some steam was escaping a poor-fitting gasket, which allowed us to still cook, just taking longer time. Over the first month, however, the escaping steam increased until it was clear that something was wrong and potentially dangerous. We contacted Fagor, who took three months to respond after repeated email inquiries from us. They require the CUSTOMER to pay to package and ship a broken part to them; they evaluate it at their location. Fagor shipped us a new lid after determining that nothing was wrong with it. It took 1 1/2 months for us to receive the replacement lid. The replacement lid arrived with a gasket that had a large gouge taken out of it; a replacement gasket was mailed to us. Once all of this was resolved, months after the initial problem and many emails/calls from us--it worked great!! Cook times for foods was as indicated in the recipes, and no violently escaping steam.

We cooked three meals successfully-delicious-and then cooked a corn chowder for a gathering of friends. As I carried the pressure cooker pot to the dinner table, the handle snapped off, the 8 quart steel cooker and all its contents slammed onto the table, cracking dinnerware and spilling scalding chowder everywhere. A toddler's scorched clothes were immediately removed, dogs let outside, babies scooped up, and we felt lucky that no one required an ER visit. The remarkable piece is that Fagor customer service ignored our request for refund for three months in an almost comical approach. We contacted Fagor via email the day after the handle snapped off (with photos), and then more than five times by email, four times by phone (speaking with an actual person!!), and once by US mail (including printouts of unanswered email correspondence), over the next three months. EVERY SINGLE ONE of these contacts was then not followed up on in any way by Fagor. No effort was made to address or deny our request. Fagor seems to be a mysterious never-never land of either inept or consciously negligent service--I can't tell which, because I receive no service. We are still in the process of requesting our refund.
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54 of 57 people found the following review helpful
on November 1, 2001
I LOVE this cooker!!! It saves me time, work, money, nutrients, cooks 3-10 times faster. You can put food in even if not defrosted [although microwaves help that issue]. They make the best stews, soups, sweet and sour ribs, chili, puddings, cheese cakes etc. You can buy a really inexpensive cut of meat, put in your spices, some water and wine, and in less than 20 minutes it is fork tender. Whenever I have a recipe that calls for cooked chicken [like enchiladas], I buy the less expensive whole chicken, put it in the cooker and in 15-20 minutes it is falling-off-the-bone tender.
This one comes with a double locking system and two levels of pressure; one for veggies and grains; the other for more dense foods like dry beans, meats or squash. I would never be without one again. I'm going to order the companion 6 quart that Fagor makes for those larger meats and veggies!
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30 of 30 people found the following review helpful
on September 8, 2007
This pressure cooker was a gift. I have never had but one other cooking item that I have enjoyed as much (and that sits on the deck and smokes lots of meat).
This is by far a joy for anyone who loves to cook. I cannot believe that I have gone so long without one in my arsenal. I actually have gone so many weekends wanting cornbread and beans (pintos, or great northerns) and then realize that I hadn't the will or time to presoak them for 24 hours. Now, just BANG, done in less than 1/2 hour and have a taste, flavor and texture that is unsurpassed. I can tell you that if you enjoy cooking you need one in your repetoire.
Cooks Illustrated (America's Test Kitchen) rated the Fagor 8 quart "tops" and I agree.
Be careful if you are electric stove as the 18/10 stainless with aluminum core is a very fine conductor of heat and you will scorch your first beans if you don't come to pressure at MED-HI. High is just too much. (had to read some really fine print to find that little gem). After High pressure is achieved just back it to between Med and Med-Lo and you'll be fine.
Again, cannot express how jaw-dropping easy and wonderful food comes out in this. That there are not more people using these out of all the friends I have who think they are chefs, I am amazed.
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30 of 30 people found the following review helpful
on October 19, 2007
I had purchased a Cuisinart electric pressure cooker, which I did not like - you can read my review under that product. I returned it and bought this one, which I like much better. No problematic electronics, larger capacity but smaller and lighter - easier to store and less $$$.

It's easy to use, cooks enough for leftovers - which will get eaten! Pressure cooked food is easy, fast and tasty.

This one is simple to use and has a good capacity - you can only fill a pressure cooker to around 60% of capacity, so a 10 qt. cooker can make around 6 qts.

You do have to wait for it to get up to pressure before turning on the timer - you don't go off and leave these things. But the results are great, some of the best food I've ever made.

If you want to try pressure cooking, this is good unit.
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57 of 62 people found the following review helpful
on February 11, 2009
I first tried my dream pot last night. The Fagor Duo handle shattered when I tried to lift the pot half filled with just boiled water and beans off the electric coil. Luckily it shattered immediately and not when I had the pot over the floor where I would have received major burns.

This handle design or brittle plastic needs to be changed. Until then, the pot needs to be recalled.
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25 of 25 people found the following review helpful
I did a lot of research before buying this pressure cooker, but what sold me is that it was the America's Test Kitchen's top choice. I'm amazed at how fantastic this thing is! I used to have one of the old aluminum jiggle-top cookers...but the Fagor is in another class completely. It is quiet when cooking. It's very solid and cooks evenly. My only regret is that I didn't buy this years ago.
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46 of 50 people found the following review helpful
on January 10, 2009
ALSO received one with a broken handle, teflon coated. Unlike other people, though, I went straight to Fagor's customer service department and was surprised that they declined to replace the handle.
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26 of 27 people found the following review helpful
I'm a novice cook so let me admit that first. The trick I refer to is how I need to use the slider switch on the handle that "locks" the pressure cooker. I don't know if it's just this particular cooker I received or whether others with this model have had the same issue. I have noticed that when I slide the switch toward the pot to lock the cover, I have to give it an extra push to REALLY lock it once the popup pops up indicating full pressure. If I don't do that, the cooker continues to emit steam from around the handle and when I go to lower the burner to medium low, the popup drops back down and the cooker fails to maintain pressure. There is no reason to think that the slider is not in its fully locked position initially. But only when I give it another push after the popup pops up does the cooker cover appear to be locked.

Just wanted others to be aware of this potential issue. I was on the verge of returning it when I discovered I had to do this to get it to work reliably. Now that I know this, I'm very happy with the pressure cooker.

UPDATE: I see that other reviewers have had the same issue with this pressure cooker not maintaining pressure or failing to reach proper pressure. Since discovering what it takes to make mine work--and it has worked consistently since--I have not had a problem. I recommend to those who have had this issue to try this "fix."
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55 of 62 people found the following review helpful
on June 7, 2012
If I was researching my first pressure cooker again, I would want to be aware of both the potentially dangerous safety problems the Fagor Duo has, as well as the abysmal customer support in the event of the product falling apart.

Our pressure cooker arrived broken, but we didn't realize this for the first month because we were new to pressure cooking. Some steam was escaping a poor-fitting gasket, which allowed us to still cook, just taking longer time. Over the first month, however, the escaping steam increased until it was clear that something was wrong and potentially dangerous. We contacted Fagor, who took three months to respond after repeated email inquiries from us. They require the CUSTOMER to pay to package and ship a broken part to them; they evaluate it at their location. Fagor shipped us a new lid after determining that nothing was wrong with it. It took 1 1/2 months for us to receive the replacement lid. The replacement lid arrived with a gasket that had a large gouge taken out of it; a replacement gasket was mailed to us. Once all of this was resolved, months after the initial problem and many emails/calls from us--it worked great!! Cook times for foods was as indicated in the recipes, and no violently escaping steam.

We cooked three meals successfully-delicious-and then cooked a corn chowder for a gathering of friends. As I carried the pressure cooker pot to the dinner table, the handle snapped off, the 8 quart steel cooker and all its contents slammed onto the table, cracking dinnerware and spilling scalding chowder everywhere. A toddler's scorched clothes were immediately removed, dogs let outside, babies scooped up, and we felt lucky that no one required an ER visit. The remarkable piece is that Fagor customer service ignored our request for refund for three months in an almost comical approach. We contacted Fagor via email the day after the handle snapped off (with photos), and then more than five times by email, four times by phone (speaking with an actual person!!), and once by US mail (including printouts of unanswered email correspondence), over the next three months. EVERY SINGLE ONE of these contacts was then not followed up on in any way by Fagor. No effort was made to address or deny our request. Fagor seems to be a mysterious never-never land of either inept or consciously negligent service--I can't tell which, because I receive no service. We are still in the process of requesting our refund.
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20 of 20 people found the following review helpful
on March 8, 2007
This is our first pressure cooker, so we do not have much to compare it to. While we think it is made of quality materials and is easy to use, we have not yet "mastered" the cooking method. We find normal stovetop preparations (i.e. no pressure cooker) to be of better texture. The speed is very nice, so we use the pressure cooker often. We find that it works best for vegetables and beans, but the texture of most grains is difficult to get "right".

We are a family of three (two adults and one infant) and find the 4-quart size to be sufficient for most recipes. Making soup, and recipes with the intention of leftovers however, has been slightly more difficult, and a larger 6- to 8-quart pot would be nice. If we decide to get a larger pot in the future, I will definitely go with this brand, as we have been very pleased with the function of the 4-quart size.
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