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Showing 1-25 of 188 posts in this discussion
Initial post: May 25, 2011 11:46:05 AM PDT
[Deleted by the author on Aug 3, 2011 11:39:33 AM PDT]

Posted on May 26, 2011 7:46:41 AM PDT
Caribbean_HD says:
my 5 star review isnt fake. The tech stuff is available for review. I was refunded shipping costs due to an error not on their part but that of USPS. So i think they care about their rep as it is a new product in a competitive market and fake reviews just wont do. So far the router works flawlessly.

Posted on May 26, 2011 3:08:47 PM PDT
I too am wondering about the reviews for this product. I researched routers on Amazon just a few months ago and the D-Link 655 was the 'highest' rated router. I wasn't happy with the amount of DOA routers and a 601 i have basically doesn't work at all - but all the 5 star reviews for a seemingly new product looks very curious to me.

I need this to work 100% for VOIP and high performance networking (i.e. one person downloading does not hose everyone else on the router). I am replacing a 5 year old Linksys that just can't keep up with our demands for streaming, gaming, and wireless device usage.

Anyone put this thing to the TEST?

Posted on May 26, 2011 4:11:24 PM PDT
AJ says:
The medialink is a Tenda W268R router which can be bought at micrcenter for $19.99. I agree, the reviews are kind of fishy... wonder why?

Posted on May 27, 2011 6:09:26 PM PDT
Last edited by the author on Jul 15, 2011 4:17:59 PM PDT
B. Lawless says:
Wow, look how quickly Jauregui's posts were given thumbs down... That was really a great find. This company is really cheating the Amazon system. I added an image of the Tenda W268R router to the images for this router.

p.s. Tenda W268R 4-Port Switch 150Mbps Wireless-N Broadband Router

Edit: Here is a link to the "Request to Change in Identification" document from the FCC website (http://bit.ly/oEesLl). It is in fact the the exact same router internally. Only it has Medialink "marketing."

Posted on May 30, 2011 1:26:25 AM PDT
Last edited by the author on May 30, 2011 1:40:59 AM PDT
I was up for router shopping for a while and was amazed by the ranking of this product given the asking price, specifications and brand name. Similar specifications (150Mbps) for a Cisco or Netgear router can be bought for much less.

Posted on May 31, 2011 12:29:45 AM PDT
vernon says:
i dont know who fake or not but i got the router and i say 5 stars easy set up no dead spots and great service

Posted on Jun 1, 2011 3:43:06 PM PDT
I never got the vibe that the reviews for this router are fake. There are over 500 reviews. Just how many employees do you think they have? If you link back to the various reviewers' pages, you can see other product reviews they've done. I don't see a bunch of shills, myself.

I just bought this router last week and hooked it up this afternoon. What a breeze! The only problem I had was the SSID not being broadcast despite it being set to on the admin page. It turns out it was because I manually set the channel to 13 to avoid interference from other wifi networks in my area. As soon as my husband set it to automatically assign a channel, the SSID showed up on every computer in the house. We run both Windows XP, Windows 7 and Android devices.

I am not a fake reviewer -- and I love this router. Easiest setup I've seen on any and the signal strength is terrific.

Posted on Jun 3, 2011 8:19:06 AM PDT
J. Robledo says:
I have had this router since NOV 2010 and I can attest to it being a good router. I had a Belkin router before this one and it was not nearly as good as this one. It would lose signal or sometimes reset itself on its own and this router has not had any problems. The only thing is the time zone issue that has already been addressed. I think those that question the authenticity of this router because of the good reviews is absurd.

Posted on Jun 3, 2011 1:24:56 PM PDT
prettynikky says:
Just received it today! I also gave them a five star rating.This router is amazing!

Posted on Jun 4, 2011 3:10:31 AM PDT
B. Lawless says:
Does the number of reviews for such a new router seem fishy to anyone too? In addition, there are 478 five star reviews and only 37 four star reviews for this router. That's roughly a 13:1 ratio. To put this in perspective, the Kindle, Wi-Fi, Graphite, 6" Display with New E Ink Pearl Technology has 4,168 four star reviews and 17,656 5 star reviews. That's roughly a 4:1 ratio. The fact is, a good chunk of the Amazon community rank a product as 4 stars if they think it is good. This product has no middle-ground for reviews. This points again to abuse...

Posted on Jun 4, 2011 10:41:42 AM PDT
I'm not sure why you're obsessing over this. I think it's been talked about in tech forums and people have bought it and liked it. This has happened with a lot of off-brand, but tech-friendly products through the years. I remember a cheap DVD player selling like hotcakes and getting rave reviews because it was mentioned on TechTV as being easy to hack.

In reply to an earlier post on Jun 4, 2011 11:27:11 AM PDT
B. Lawless says:
Can you point to a single reputable "tech forum" where it has been "talked about?" Part of my skepticism is that there doesn't seem to be much information on the internet about it. Also, please don't try and dismiss my points by saying I'm "obsessing" over this. That is frankly a cheap trick.

The reason I am so interested, is because I use Amazon's reviews for most purchases I make. I want to try and keep the system as unbiased as possible.

In reply to an earlier post on Jun 4, 2011 11:30:44 AM PDT
I don't meant to dismiss what you feel is a valid point, but it just seems like you've made your point and are now beating a dead horse. Report it to Amazon and let them decide whether reviews are faked or not. There are enough good reviews of this that are clearly unbiased, user-generated reviews to show it is a good product.

Posted on Jun 4, 2011 9:53:42 PM PDT
Last edited by the author on Jul 2, 2011 12:57:05 PM PDT
B. Lawless says:
30 Ways You Can Spot Fake Online Reviews - The Consumerist
http://bit.ly/m4jR0J

Also, here are some people who sell positive 5 star reviews:
http://bit.ly/m5w3XL
http://bit.ly/l7BNd7
http://bit.ly/lblVXH
http://bit.ly/iSv8oQ
http://bit.ly/kqKCkN

...seems like it wouldn't cost that much to rack up a bunch of positive reviews.

Posted on Jun 4, 2011 10:41:23 PM PDT
Last edited by the author on Jun 4, 2011 10:41:52 PM PDT
Well, it's still a 5-star product in my book.

Posted on Jun 8, 2011 12:12:48 PM PDT
Last edited by the author on Jul 27, 2011 7:54:49 AM PDT
B. Lawless says:
Thanks for suggesting I email Amazon K. Broyles. When I emailed them, Amazon found at least 1 reviewer to have violated their guidelines and taken it down... here is his review below

"Quick and Easy" - Erik Schoof
"Easy to install, look good on the desktop as well. I remember the night rider car ... 8 easy steps to install, ran into a little problem with the IP address lookup, but started again and it worked immediately. Quick and easy for all my wireless devices in the home and it seems faster than our previous system. I recommend it to anyone! A great price too!"

He had several reviews for Medialink products and all of them seemed to disappear after I emailed Amazon about his one review... His profile is listed below:
http://www.amazon.com/gp/pdp/profile/A2J427F6SYA9RU
His review used to be listed here:
http://www.amazon.com/review/REOVSSLNLPLZP

For the record, Amazon did not tell me specifically how he violated their guidelines, but I think it might have something to do with "having a financial stake in the company."

p.s. Here is the cached discussion as well: http://bit.ly/kXYnah

edit: I'm realizing that what has been left out of this discussion is the fact that not only did Mr. Schoof have a single review this product, he also had several other reviews, all but one being for Medialink/Mediabridge products. In addition, when I viewed his profile, he had tagged 9 Medialink/Mediabridge products and no others... This is the reason I originally reported his review to Amazon. I only looked into why it was taken down more specifically after Amazon came to the conclusion that his reviews should be taken down.

Posted on Jun 8, 2011 12:25:10 PM PDT
[Deleted by Amazon on Jun 8, 2012 12:37:05 PM PDT]

Posted on Jun 8, 2011 6:50:13 PM PDT
Last edited by the author on Jun 9, 2011 4:25:46 PM PDT
B. Lawless says:
Well... since Amazon saw fit to delete my post (without informing me)... Basically what I said was that the "Customer Support Manager at Mediabridge Products" used to work at "Alesco Data Group / Mailing Lists Direct" and that the faked review was by someone who works for "Alesco Data Group / Mailing Lists Direct."

p.s. The information is public on LinkedIn

Posted on Jun 15, 2011 3:10:15 PM PDT
Last edited by the author on Jun 16, 2011 6:08:14 AM PDT
Hello from Medialink,

We will not typically respond directly to slanderous commentary such as what has been posted here by B. Lawless. However, from what we can see Lawless has been posting this nonsense since May and seems intent to continue. He also has posted similar commentary on other discussion boards. So, for our customers, both past and potential, we would like to respond directly for you.

First, I would point out that B Lawless has never purchased a single product from us. Perhaps he is a competitor, or is somehow linked to a competitor, or perhaps he is simply an Amazon customer that is concerned about Amazon sellers skewing the review system. Regardless of how misguided his comments in this forum are, we can't dismiss the possibility that his comments are genuine. At the same time, of course I also can't help but wonder whether he or someone close to him has a vested interest in a competitive product.

With that said, B Lawless has repeatedly commented about how a supposedly fake review was pulled down by Amazon. He is right about one thing here in that Amazon did indeed pull down one of our customer's reviews. However, he is wrong about his conclusion that it was a fake review. The review was posted by an individual who used to work with one of Medialink's employees. The two worked together up until 2009 but remained friends. It's that simple. But for some reason, B Lawless scoured the internet to find a link between these two individuals and determined that the review was fake. It's not. He then reported it to Amazon and for some unknown reason, they pulled down the review. We are currently compiling back-up and working with Amazon management regarding reversing this.

Outside of this very weak support, B Lawless has no evidence. Just a theory. It's unfortunate. Unfortunate for him and also for those of us at Mediabridge that work so hard at customer support, that B Lawless spends so much time slandering a reputable company and, despite our best efforts, even sadder that Amazon is tolerating it.

Medialink is part of a larger company called Broadband Products, Inc. We have been producing voice, video and data connectivity products to the Broadband telecom industry since 1998. We are a reputable supplier to some of the nation's largest broadband companies such as Comcast, Verizon, Time Warner and AT&T. As an example, our wireless networking products have been used by Time Warner in their largest cable markets, including New York City and Los Angeles for several years. We entered the retail market in 2008 with the launch of Medialink networking products and Mediabridge AV cabling products. Since that time, our products have become some of the best selling in each of their individual product categories. We maintain an almost unheard of positive feedback rating of 100% on a volume of 42,000 annual feedback. We are proud to say that almost every one of our products are top rated in their class by Amazon reviewers. Perhaps it is this fact that has bothered B Lawless. Perhaps he feels that it is too good to be true. We know, however, that this positive customer feedback is due to our strong commitment to superior customer support. For those of us at Medialink/Mediabridge who work hard every day to keep the lines of communication open with our customers and to provide best in class customer support, accusations like those made by B Lawless are unsettling. I've been told we should take them as a compliment. Maybe so.

Since we started selling our products through Amazon in 2008, we have found that unfortunately it is not uncommon to hear cries of foul play when one of our products has success. This happens usually in the form of accusations of fake reviews. This happened extensively when our Mediabridge HDMI cables broke into the top ten two years ago. We understand the reasons why this happens. But, never have we seen such persistence such as what we have seen with B Lawless.

To B Lawless, we're sorry that you feel the reviews for our products are fake. What else can we say other than to tell you that you're wrong. And if you feel that you're right, that you should continue to pursue it and inform Amazon when you have proof. If you're right, Amazon would undoubtedly suspend our seller account.

To our customers, past and future, we have no reservations about staking our reputation on the fact that there is absolutely nothing done by us to skew our reviews or our feedback. None of the 42,000 feedback ratings nor the thousands of positive product reviews are anything other than a sign of our commitment to superior customer service. You have our word on that.

Thank You,
Medialink / Mediabridge Customer Support
856-216-8222

Posted on Jun 15, 2011 3:21:29 PM PDT
Tyler, I appreciate that you guys addressed this publicly.

In reply to an earlier post on Jun 20, 2011 10:44:55 AM PDT
Colin says:
Tyler, I really appreciate you taking the time to address the issue. Thank you.

Posted on Jun 20, 2011 8:49:48 PM PDT
Last edited by the author on Jul 20, 2011 7:28:55 PM PDT
B. Lawless says:
I don't want to put a lot more time into this, but I'd like to clear up a couple things:
1. I have not been actively posting in a number of other boards, you must be thinking of someone else. My discussions have been limited to Amazon.
2. I have actually purchased 2 HDMI cables from Mediabridge through Amazon. They worked, but were nothing special. Now I would just buy a ~$3 generic HDMI cable from another company that uses Amazon Prime.
3. I do not work for anyone who is a competitor of yours. I'm just a college student and computer techie who likes Amazon a little too much.

Now, I am sorry if I have slandered a legitimate company in any way. That was not my intent. There are just too many oddities about this product for me to chalk it up to coincidence. In particular it seems odd that Medialink/Mediabridge could be only company that has nearly all 5 star reviews on Amazon. Many people leave 4 star reviews for products they like. The tiny number of 4 star reviews in comparison to 5 star reviews is just weird.

Also Tyler, my suggestion to you is that if you want to put people's fears to rest about this product, just send it in for review by some tech blogs. If I saw positive reviews by say CNET, Gizmodo, Engadget, PC World, or anyone reputable I wouldn't have felt nearly as suspicious.

In addition, what exactly is the relationship of this router to the Tenda W268R Wireless-N Broadband Router, 4-port Switch, WPS (PBC and PIN) enabled and Internal Antenna? Is this company your supplier?

p.s. Just out of curiosity... How can the post that starts a discussion not add to the discussion?

In reply to an earlier post on Jun 21, 2011 11:31:01 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jun 22, 2011 8:36:34 PM PDT
Meh. I just got my Medialink router, and I can attest to the speed and ease of setup, as well as first-day performance. It's an enormous leap up from my 5 year old WRT54GS - and I'd swear by that old model (only replaced because it is finally starting to die).

I'll withhold writing a review until the router gets some more bits under its belt, but so far so good.

I wanted to post in this thread to pass along a word of advice to our dear friend Lawless: In this Internet Age, it is not wise for business owners to engage in this type of activity, especially with a profile that links directly to a business website. Reputations live and burn by the Web. As a self-proclaimed "expert in all things computer," you should know this.

Lest you write this post off as an attempt to rationalize one's purchase, I will thank you for this thread and associated comments in another reviewer's review; you sparked a cogent, polite response from the vendor, and this response tipped me toward buying the Medialink. That is, I read your posts before buying the router. So, I thank you either way. Either you helped convince me to buy a great product, or you warned me.

Good luck with everything you do.
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Participants:  69
Total posts:  188
Initial post:  May 25, 2011
Latest post:  May 19, 2014


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