Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

750 of 772 people found the following review helpful
on April 8, 2014
I attached this to a Kill-A-Watt power meter. Then I plugged in zero to four devices. It scales up power draw as you add each device. Furthermore, when a device is finished charging, it drops the draw again. Draws zero watts (I assume rounded down from something between 0.0 and 0.049 watts) when there are no devices attached or all devices are charged. This enables me to leave it plugged in 24/7 - significantly better than all the plugging and unplugging I used to do.

UPDATE:
During one year of use, 3 of the 5 ports stopped working, one by one. I contacted Anker and they sent me a full refund with no fuss.
1212 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
137 of 143 people found the following review helpful
on May 7, 2014
I bought two of these.
-On the first I charge an iPad 3 and two iPhones. The iPad was the only device on the Apple marked ports. After about an hour or so the who charger shuts down. If I unplug one if the iPhones and rep lug the charger it works as expected.
-On the second device I have an iPad Air, first gen iPad mini, and iPhone 5S. If I plug the Air into the Apple port and iPhone in to standard, whenever I plug in the iPad mini in the port the iPhone that is also connected shuts off. If I unplug the iPhone, leave the mini and Air plugged in, then plug iPhone back in I get a message on the iPhone saying this device isn't support and iPhone won't charge (using Apple OEM lightening cables). I kept them because it's hard to find a device that will charge a 2.1A or 2.4A iPad and an iPhone simultaneously. These are NOT 36W devices.

July 2014 - Updated
After my last review Anker support contacted me and offered to upgrade me to their 40 watt 5-port chargers instead. One of the two new 40 watt was defective and they immediately sent me a replacement.
Summary: I am now on my 4th and 5th chargers. The 40-watts I have now are work horses. I have been able to charge 5 iPads simultaneously with no problems. The chargers do get very hot to the touch under load but keep on working. Anker customer service is impressive and responsive including multiple proactive messages making sure I was happy. Given how many positive reviews they have, my one negative response was really inconsequential, I was impressed they took the time to contact me and did what was necessary to make me whole and happy. I would now give Anker 5 stars and the 40 watt chargers 5 stars.
33 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
62 of 67 people found the following review helpful
on June 4, 2014
It worked well for a whole week and then 4 of the 5 USB ports died within the following few days. Bad quality!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
50 of 56 people found the following review helpful
on June 8, 2014
I seriously love this thing (is what I wanted to say)! What a great device (I had thought). That's what I would have written (without the parenthesis) if I reviewed it in the first week.

Normally, I love these kind of gems I find on Amazon, but this product is terribly designed. The first port has failed so quickly on me and now the second port seems to only work SOME of the time. I thought I had a defective cable and then I realized it was the device port itself. I think it's only a matter of time before each and every port begins to fail. Very disappointed in Anker and Amazon.

Please contact me if you know how to go about returning this failing device. I really hope I kept the box around my apartment as my wife has a tendency to chuck them out (argh). I'm sure there are good ones out there, but looks like I have all the bad luck.
88 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
120 of 141 people found the following review helpful
on May 21, 2014
I had previously purchased and recieved a 25 watt European charger sent to my home in Ireland. It works great and was / am extremely happy with it. While on holiday in USA, I decided to upgrade to the 40 watt, by purchasing this additional item. I thought it would be a smooth transaction (since I was happy with first purchased item).

On receipt of this 40 watt device only 3 out of the 5 ports worked successfully to charge my devices. But within 2 weeks only 1 port is functioning.

In this past 2 week time frame, the supplier/vendor has emailed me twice to inquire about my customer satisfaction. I replied both times indicating the disappointing status of issues stated above. At no time however have I received any form of communication or email from the vendor in an effort to resolve my dissatisfaction.

I believe the vendor could quite easily resolve the issues by acknowledging my concerns and replacement of the faulty device.
1717 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
35 of 39 people found the following review helpful
on June 19, 2014
Bought 2 units. The 1st unit has 2 non-working USB ports. The 2nd unit has 2 USB ports that keep disconnect charging after a few minutes of plugging in and/or not charging at all. However the other USB ports are working perfectly. Why have just 3/5 ports working! RETURN! I only charge an iPhone 5S and 2 Ipad Airs. Very disappointing. I have an older ANKER charger w/o the IQ for months and it works 100% so far. I had high hope for this newer/better with IQ charger because I don't have to guess which USB port to plug in devices (i.e. iPad, Samsung Tab, iPhone, Android). I can't even replace/exchange the defective units because Amazon doesn't have them in stock. So now I am returning both units. Maybe I will wait for the next generation.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
11 of 11 people found the following review helpful
on June 28, 2014
Everything from Amazon has been great, up until now. The first charger had one port go out early on. It bothered me b/c I need all 5 ports. I asked for a refund after the 30 days and it was granted minus a restock charge- oh well. Now 15 days after the second one arrives, 2 ports do not work. I researched to see if they were some how asleep (they were not), b/c everyone raves about this charger. I give up.
BTW, I purchased charging cables from Amazon and they are not the problem.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
11 of 12 people found the following review helpful
on May 30, 2014
Writing the review for Anker® 40W 5-Port Family-Sized Desktop USB Charger with PowerIQ(tm) Technology...

Within the first 3 weeks, port 3 , 4 and 5 died. Last night Port 1 died. Only port working is port 2. I have used 4 different USB cords to make sure it was not the cord. They work just fine on other chargers and 2 PC's. I will contact them tomorrow regarding lack of QC they have on their product and do a warranty return and hopefully the 2nd one will work longer than the first one.

Update - 06-26-14
after making n review of the product, I was contacted by Anker representative via phone name of Emily.
I informed her of the issues I am having with the product and told her I will be sending it back to amazon. She asked that don't' worry about, we will send you a new on and it will take a while since it's coming from California. I agree with what Emily asked. The new USB charger is working 100%. I have not had any problem with any of the ports nor charging any product at the same time.

TLDR: new one works 100% would recommend for their customer service especially Emily
changed to 5 star
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
10 of 11 people found the following review helpful
on April 9, 2014
Charges all of our different devices. Kindles, Ipods, Ipads, Iphones, Samsung with no problems, and it doesn't even get very hot!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
11 of 13 people found the following review helpful
on June 19, 2014
I use two of these at the beginning of a May. One at work and one for traveling. One has stopped working after 6 weeks - only 2 of the ports now work. That is a 50% failure rate and pretty darned poor! it is further exacerbated as after 4 weeks you can't rerun your product to Amazon ... Luckily the Amazon customer service person has made an exception and will take the defective unit back (5 Stars for Amazon!).

I hope others have better luck than I, this was a disappointing first outing with Anker products. I have their battery packs... I hope they continue to work! However, this is probably the last time I buy a product from Anker!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 215 answered questions


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.