Customer Reviews

Family Tree Legends Deluxe 4.0 (Old Version)

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3 star:		(1)
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1 star:		(3)

 

 

Naive beginner that I was last year, I bought this program because it backed up to a genealogy website (GenCircles), could be published when I was ready and Pearl Street assured the customer that tech help was there when needed. I found the program very user friendly, easy to use; the rub was when I was ready to publish no amount of following upload directions to the letter, several times, would coax it into working. After several attempts, I emailed the help desk twice before receiving a 'no we haven't forgotten our customers/technical difficulties, etc' - translated means 'no help'. 'Got a computer savvy friend to help out; he couldn't do anymore than I had. Now I cannot even open FTL and attempts to remove the unsuccessful uploads to GenCircles were unsuccessful, despite a message that pops up saying the files were successfully removed. I cannot recommend this program, would strongly advise another, well-rated program such as Legacy, which will probably be my next choice. Buyer beware!

Family Tree Legends made by Pearl Street Soltware is sending out e-mails offering their basic program for $14.95. When you fill out the form their thank you for ordering page has a price of $69.95. Repeated attempts to contact the company have been ignored. Would not trust this company

What is the difference in regular or deluxe? I bought the deluxe and only got one cd and an owners manual. Please tell me!!!

I bought this product thinking it was an upgrade to a previous version, but it is clunky and hard to use. You cannot move between family members easily and uploading to a website doesn't give you choices on what to show and what not. Very impersonal, would not recommend.