FAQs are lists of Frequently Asked Questions and their answers. These are the questions the users of an Internet site or software program can be expected to have, and that might, if unanswered, lead to customer support requests. Generally written by non-writers, such as programmers and administrators, FAQs are increasingly popular and are vital to understanding Web sites and other topics. This work is a style guide on creating FAQs.
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Now this is a great idea! A guide for those charged with developing or maintaining Frequently Asked Questions files for their Internet site or discussion group. Because it's not as easy as it looks, and every time you miss the mark you end up fielding a dozen more of the same questions in email each week. Russell Shaw takes you through the process of determining how and when to develop your FAQ and determining that it'll do the job you want done. Loaded with examples, insights and plain good advice, this book can be a godsend for the overworked FAQmaker.
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