Customer Reviews

Farm Innovators HR-75 Decorative Heated Birdbath De-icer Heated Rock, 75-Watt

5 star:		(0)
4 star:		(2)
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1 star:		(4)

 

 

I received a heating stone that did not work. It appeared to be new, but did not heat at all when plugged in. When I contacted the seller they sent me info to return the product at my own expense plus they wanted it insured. I contacted them again suggesting that good customer service would provide return shipping not at the customer's expense. They never responded. All in all, it cost about $15 shipping for an inferior product that I had to purchase elsewhere due to this company's poor customer service.

I ordered a Farm Innovators HR75 Decorative 75watt Heated Rock Bird Bath Deicer, and followed the instructions to activate it. The water froze solid. I called the manufacturer, and they gave some alternate instructions to make the heater work, but again, the water froze solid. Product was returned. I ordered a Nelson brand heater instead which works fine.

Poor response from company....had to cancel after three attempts to find why no answer on shipping.

I bought this product from a store in Wisconsin, so I never had to deal with the company. I put this birdbath heater in an old permanent concrete birdbath and never had a problem with it. In fact, when I arrived at our Wisconsin house there was a small layer of ice on the bottom of the birdbath, so I put the heater on top of the ice and filled up the rest of the birdbath with well water. The next morning not only was the water still liquid, but the ice under the heater was melted. There was a ring of ice around the edge of the birdbath, but that was understandable since the birdbath is about 3 feet in diameter and quite shallow. I even left this heater plugged in for 2 months unsupervised, by accident, to find it still working upon our return. We are now using it for the third straight year. The only problem I had was the length of the cord. Since our birdbath is so large in diameter, I have to place the heater to one side to ensure the cord reaches past the edge of the birdbath.

We received this birdbath de-icer as a gift one year ago and did not use it until December 2010. It lasted all of seven weeks. Our climate is frigid, so it had to work hard to keep water in the bath unfrozen but can't recommend it. When temps dipped below 20 degrees Fahrenheit recently, it quit. It's disappointing not to have it function for at least one winter season. The cord is impossibly short so you need a lengthy outdoor extension cord. No switches were flipped in the circuit box and outlets are working, so the problem is definitely the de-icer. Very disappointed in poor quality of product.

The bird bath heater appears to be functioning as claimed. The thermostat keeps it slightly above freezing when I check with by finger. I did not get birds to try for the first few days even though I have adjacent bird feeders, but now that they have found it, more come each day. I wish I would have started at the first freeze so as to not have the birds find other water sources.