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46 of 48 people found the following review helpful:
1.0 out of 5 stars
Warranty Void if you purchase online, November 1, 2007
This review is from: Farouk CHI Limited Edition Hair Styling Package with 1" Straightener, Pink (Health and Beauty)
My Chi stopped working after just two months. I contacted the maker, Farouk for a replacement based on the one year warranty promoted by Amazon on their website.I was told Amazon wasn't an authorized dealer so they would not replace the Chi. I talked to Amazon and they said sorry but it's past the thirty days for a full refund or exchange and it's not our problem Farouk won't replace it. So,order with caution! If anything goes wrong you are simply out of luck. I've had cheaper flat irons over the years and they're still working. The one time I spend over $100, it lasts two months and neither the maker or seller is willing to stand behind the product. Shame on Amazon for lying to their customers.
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26 of 26 people found the following review helpful:
5.0 out of 5 stars
Excellent Straightener!, January 23, 2007
This review is from: Farouk CHI Limited Edition Hair Styling Package with 1" Straightener, Pink (Health and Beauty)
I debated for quite a while whether to invest in a Chi straightener. I have been disappointed in the Big Box Store straighteners I have purchased in the past and they were a lot cheaper. I caved in and bought this pink Chi, which came with the thermal protection spray and silk infusion. First the straightener: this is definitely worth the money! I have fly-away hair that seems impossible to control on any humid or rainy day. Using the Chi in the morning, my hair stays straight and in control all day with no hairspray needed. I would definitely recommend a thermal spray of some kind, though, as the straightener does get very hot and does not have an adjustable thermostat (if I could deduct 1/2 star for this, I would). The Chi thermal protection spray seems to work (I've been using the straightener for about a month and no obvious damage to my hair) and does not leave a heavy residue on my hair. Read the instructions though. I stupidly sprayed it on before I dried my hair and it made a gummy mess. Spray it on DRY hair, then use the straightener. I also use the Silk Infusion that came in the package. I love the smell of the serum and it leaves my hair with a nice sheen without weighing it down. All in all, I am very pleased with this purchase.
UPDATED, MAY 2008: After 1 yr (the warranty) and 4 months, the straightener died on me. I am therefore adding a new review to indicate so and lower my rating. Buyer be warned...you will not get much time out of it over the warranty period. Make the decision if the cost is worth it.
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
DO NOT BUY - WARRANTY VOID IF PURCHASED ONLINE, March 17, 2008
This review is from: Farouk CHI Limited Edition Hair Styling Package with 1" Straightener, Pink (Health and Beauty)
I have had this iron for two weeks shy of a year. The iron stopped working. I thought, "Great! Finally something actually breaks down two weeks BEFORE the warranty runs out instead of two weeks after!" After contacting Farouk, I learned that the warranty is VOID if the product is purchased over the internet. This was in no way, shape, or form disclosed to me when I purchased my iron. DO NOT BUY!! WAY too much money to drop on a flat iron that doesn't even have a valid warranty!
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