DriveClone

by Farstone Tech

Product Details

• Shipping Weight: 7.2 ounces
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B0001N665E
• Date first available at Amazon.com: February 27, 2004
• Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #40,350 in Software (See Top 100 in Software)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

1.0 out of 5 stars Substandard tech support, May 22, 2009

By 

Richard S. Carter (Indiana, PA United States) - See all my reviews
(REAL NAME)   

This review is from: DriveClone (CD-ROM)

The tech support for this product is virtually useless.
The software prevented my computer from booting. It got hung up doing a Farstone checking routine that stalled at 38%. My computer was down. Using another computer to check their web site resulted in no information to fix the problem. I used their "automated" support ticket to report the problem and ask for help. They got back to me two days later. The solutions they offered were useless.
The first solution was to confess that Version 5 had this known booting problem and the only solution was to buy version 6. Give me a break. To indicate that their software has a known problem and they don't distribute an update free to fix a known problem is dishonest. I paid for the software and expect it to work. If it doesn't, they owe their customers the responsibility to get it working, at no additional cost.
If it is a known problem, why isn't a solution posted on their web site FAQ's?
The second solution they offered several days later as to hit the (Alt + F10) key while booting ... I couldn't check this out I couldn't wait for two days to use my computer at this product development site. I had customers waiting. The problem was that their program installed its own MBR (Master Boot Record) which I couldn't get around. If their version of the boot record crashed, your computer was worthless. I found out by searching the web (on another computer naturally since mine was stalled with Farstone software) that I could use the Windows Vists DVD to run the "Repair Computer" feature. I then used the command prompt in the Repair utility to do the following:
a. BOOTREC.EXE /fixMBR
b. BOOTREC.EXE /fixBoot
This removed Farstone's MBR and allowed me to get my computer back up and running. Funny, they din't know about this fix, or even suggest it as a repair option, or even post it on their web site FAQ's. I spent hours searching the web trying to find this solution.
I have since purchased version 6 and got it working to back up my primary drive. But I'll tell you, I would never recommend this to any of my customers because if they have a problem, their support is useless. Having extracted funds from users, they should be able to provide technical support that is immediately reachable. If not, raise the price of their software or change a nominal fee for support, whatever it takes to back up their product in an intelligent and accessible fashion. So I would say about this software, "Use at your own risk. Don't expect any help if you have a problem."