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Faster Company: Building the World's Nuttiest, Turn-on-a-Dime, Home-Grown, Billion-Dollar Business
 
 
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Faster Company: Building the World's Nuttiest, Turn-on-a-Dime, Home-Grown, Billion-Dollar Business [Paperback]

Patrick Kelly (Author)
4.7 out of 5 stars  See all reviews (6 customer reviews)

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Book Description

April 6, 1998
An unconventional management book by an unconventional businessman: how Patrick Kelly built a company where everybody works hard, has a great time, makes a ton of money--and leaves competitors wondering what hit them.

Patrick Kelly is the founder of Physician Sales & Service (PSS), which in only 15 years has gone from a start-up company in the mundane business of distributing medical supplies to doctors' offices to the industry leader with $1 billion in revenues. Its annual growth rate is nearly 60% and today it has 3,600 employees.

What's Kelly's secret? A dynamic, even nutty culture! PSS employees can fire their bosses. Truck drivers have "CEO" on their business cards. There are no policy manuals. The company's leaders--there's no such thing as a "manager" at PSS--are required to study Plato and Dostoevsky. Many have become millionaires, and despite the pressure, they love their jobs. PSS is that most unusual of organizations--a fast-track, high-growth business that's also a great place to work.

Kelly himself is the ultimate success story: after growing up in an orphanage, flunking out of college, and serving in Viet Nam, he built an incredibly successful career--his way. In Faster Company, he tells you how he did it--how he built the company that has been dubbed "a cross between the U.S. Marines and Animal House."

Patrick Kelly (Jacksonville, Florida) is Founder, Chairman, and CEO of Physician Sales & Service (PSS)/World Medical, Inc. It is the fastest-growing company in the history of the medical supply industry, with annual revenues for this year projected at $1 billion. Among his many awards, Kelly just received (along with Ted Turner) the Horatio Alger Award for 1997. John Case (Cambridge, MA) is editor-at-large for Inc. Magazine, and is the author of several books, including The Open-Book Experience.

Marketing:
* National Publicity Campaign.
* 5-City Events Tour.
* National Advertising in the Wall Street Journal, The New York Times, and Harvard Business Review.
* Author Column in Inc. Magazine.

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Editorial Reviews

From the Publisher

An unconventional management book by an unconventional businessman: how Patrick Kelly built a billion dollar company where everybody works hard, has a great time, makes a ton of money-and leaves competitors wondering what hit them. Patrick Kelly is the founder of Physician Sales & Service (PSS), which in only 15 years has gone from a start-up company in the mundane business of distributing medical supplies to doctors' offices to the industry leader with $1 billion in revenues. This is the story of how he did it.

From the Inside Flap

"I don't care what business you're in. I don't care where you are in an organization. If you get a chance to put these principles into action, you will wind up with a department, a business unit, or a company in which people reach levels of performance they never thought possible-and you'll all have one great time doing it." -Patrick Kelly. How do you take a tiny start-up in a humdrum business and turn it into a fast-track, billion-dollar industry leader? Patrick Kelly knows how because he lived it. In this smart, funny, and inspiring book, he tells you his secrets. And what secrets they are! Kelly's company, PSS/World Medical, Inc. is like no company you've ever seen. Employees fire their bosses. Truck drivers carry business cards with "CEO" on them. Leaders-there are no "managers" at PSS-are required to read Dostoyevsky and Plato. PSS's culture is so dynamic and yet so crazy that one bewildered observer dubbed it "a cross between the U.S. Marines and Animal House." Behind the nuttiness, though, is a rock-solid, high-performance business-a company that knows how to provide customers with value they just can't get anywhere else, and that racks up annual growth rates of 50% and more, year after year. Only 15 years old, PSS today is the unchallenged leader in distributing supplies to doctors' offices, and is already diversifying successfully into other branches of the medical-supply industry. It's a powerful model of business success, with lessons for companies of any size and in any industry. But more than an account of brilliant business st rategies and tactical coups, Faster Company is also Kelly's own inspiring rags-to-riches story. With the flair of a born storyteller, he relates his astonishing life history: how he spent his childhood in an orphanage, how he made it to college and promptly flunked out, how he was sent to Vietnam, and how he went on to build an incredibly successful career-his way. At the same time, he teaches valuable lessons: in entrepreneurship, in bringing out the best in all of your people, and in creating a company in which everyone works hard, has a great time, makes a ton of money, and leaves competitors wondering what hit them.

Product Details

  • Paperback: 240 pages
  • Publisher: Wiley; 1 edition (April 6, 1998)
  • Language: English
  • ISBN-10: 047124211X
  • ISBN-13: 978-0471242116
  • Product Dimensions: 9 x 6.1 x 1 inches
  • Shipping Weight: 12.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #918,081 in Books (See Top 100 in Books)

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Average Customer Review
4.7 out of 5 stars (6 customer reviews)
 
 
 
 
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7 of 7 people found the following review helpful:
5.0 out of 5 stars After reading this, you will be changed...for the better!, December 9, 1998
By A Customer
This review is from: Faster Company: Building the World's Nuttiest, Turn-on-a-Dime, Home-Grown, Billion-Dollar Business (Paperback)
Warning: this book will ruin you if you are feeling any discontentment with your current business or employer! After reading this, I proclaimed that any organization I'm apart of must adhere to the "Faster Company" business model. Pat clearly communicates concepts for what I've always said would build a standout company. You must read this if your approach to business is less MBA and more holistic. After all, it is possible to make a ton of money, have fun, and buck the rigged traditional business models which many don't care to be a part of. Highly, highly recommended- Thanks Pat!
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5 of 5 people found the following review helpful:
4.0 out of 5 stars Vietnam lessons mold supply clerk into corporate star, July 25, 1998
By 
This review is from: Faster Company: Building the World's Nuttiest, Turn-on-a-Dime, Home-Grown, Billion-Dollar Business (Paperback)
A much better subtitle would be: How the US Army Taught a College Drop Out Crucial Lessons. Raised in a boys' home, Kelly flunked out of college just in time for Uncle Sam's Asian adventure. First, he learned about successful sales pitches as a seasoned sargeant convinced him to sign up for an additional year, avoid the infantry and go to supply school. Unfortunatly, Kelly arrived in Vietnam just in time for the Tet offensive. He had to learn how to organize his peers and fire a machine gun. Today, his 800 sales troops receive extensive training before they sally forth to hawk 16,000 products to physicians offices. Second, Private Kelly learned that young men often rise to the occasion and "accomplish amazing things." At age 21, he was in charge of every jeep, truck and tank deployed to one sector of VietNam. The Army had "assumed that I was capable of making decisions with the army's best interest at heart." Today, he gives authority to (and demands accountability from) warehouse workers, truck drivers and salesmen to do what's best for the customer, right then and there. Third, Kelly saw the importance of teamwork to combat hierarchy and to control paperwork. Like Peter Drucker, Kelly thinks the best organizations are based on passing along information, not on going through channels. At each of 106 branch offices, all workers get to help shape yearly goals--and all share in any bonus. The company maintains open books and open doors while it spurns unnecessary paper such as policy manuals and memos. As a Vietnam vet who's avoided the clutches of soul-grinding corporations, I suggest Kelly is a capitalist with a conscience. He defines business as "people working together to deliver value to a customer." In a time of stockholder feeding frenzy, I find this notion admirable. He suggests managers manipulate things while leaders help others reach goals. The US Army, public school systems, non profit groups and government agencies, should take heed. Institutions, like business, could benefit from trusting the individual, clarifying purposes and sharing rewards. Kelly's success proves that principles can lead to profits, that a clerk can become a corporate honcho and that even an Army supply center can be a classroom.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Faster Company Building Blocks, November 28, 2000
By 
Artist Barbara Garro (Barbara Garro at http://www.ElectricEnvisions.com in Saratoga Springs, NY) - See all my reviews
This review is from: Faster Company: Building the World's Nuttiest, Turn-on-a-Dime, Home-Grown, Billion-Dollar Business (Paperback)
Kelly's an obvious maverick CEO who offers readers four building blocks of the faster company: Gutsy Goals, A Competitive Edge, Employees Empowered as CEOs, and Values.

Check out his "11 Commandments for Building a Faster Company." The 10th Commandment will save you lots of time: "Root Out Bureaucracy. Don't tolerate unnecessary paperwork. Abolish memos. And be creative. Figure out how to get everyone on the same page and have a good time while you are doing it."

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