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Most Helpful Customer Reviews
23 of 24 people found the following review helpful:
3.0 out of 5 stars
Good chair, bad warranty coverage,
By
Amazon Verified Purchase(What's this?)
This review is from: Faulkner XL Recliner Black Padded with Padded Arms (Lawn & Patio)
I absolutely LOVE this recliner, but their "2 year warranty" assurance is such a lie! And their "durable" build quality is a joke. The elastic lacing along the edges of the seat ripped after just 3 months of moderate use - Before u ask, I weigh 175 lb, and I only used the recliner during the weekends (never having jumped on it, or abused it in any way).I thought, "Hey, it's under warranty!" and called the dealer to get replacement elastic bands. They asked me to contact another number since they did not deal with replacement parts and I obliged. But after trying repeatedly for about 10 days to reach someone at that other number, I finally got to talk to someone, but he promptly asked me to contact yet another number (the warranty department) which was again a number that was apparently never answered. Anyway, after a total of 3 redirections & 15 days of trying to get the right department, I was told by their warranty department that the "2 year warranty" does not cover the elastic lacing, and was given a link to an online store where I could order replacements for $15 + and additional $8 for shipping. I'm now paying 1/4th the price I paid for the actual recliner to get it fixed after having owned it for just 3 months. Happy customer? Yeah, right! >:(
17 of 17 people found the following review helpful:
1.0 out of 5 stars
Fell apart on fourth use..........poor quality,
By Avid Reader (Dallas, TX United States) - See all my reviews
This review is from: Faulkner XL Recliner Black Padded with Padded Arms (Lawn & Patio)
I'm a larger person but weigh less than the upper range rating listed for this chair. Although it seated comfortably the first three uses, on the fourth use a critical "plastic" part snapped making the chair useless. I'll be applying for relief under the 2 yr. waranty, but I found it incongruous that a chair made of powder coated steel for strength depended on a small, thin piece of plastic less than a 1/2 in. in width?? Why wouldn't all parts be similarly designed for strength.
13 of 13 people found the following review helpful:
1.0 out of 5 stars
If I could give this chair "zero" stars I would.,
By
Amazon Verified Purchase(What's this?)
This review is from: Faulkner XL Recliner Black Padded with Padded Arms (Lawn & Patio)
Do not purchase this chair. I ordered my first one through Amazon and within two months, the webbing ripped out (though used by my son who weighs 150 pounds). Amazon refunded and thinking it was a bad luck of the draw, I ordered a second. Since Amazon discontinued the chair, I ordered through one of their "trusted partners." Within two months of getting the new chair, the lacing disintegrated. Kotula's, the seller, told me too bad that they only had a 30-day return policy (though they hadn't posted that). So I called the manufacturer and he told me that many things wear out in two months. He had the audacity to tell me that oftentimes if you buy a new car, the brakes will wear out in two months. Told him that was ridiculous and had no bearing on his faulty chair. Indicated that I either wanted my money back or the chair repaired. He said that the only thing he could do was to send me more lacing and that I could repair it myself. So apparently, that's their 2-year warranty policy. What a joke! I see under these comments that I'm not the only one that has experienced this type of breakdown. Save your money and purchase something that will last longer than 60 days. If this chair was in fact a car, there'd be a federally mandated recall within minutes!
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