Customer Reviews

Faulkner XL Recliner Black Padded with Padded Arms

5 star:		(7)
4 star:		(6)
3 star:		(2)
2 star:		(1)
1 star:		(4)

 

 

I absolutely LOVE this recliner, but their "2 year warranty" assurance is such a lie! And their "durable" build quality is a joke. The elastic lacing along the edges of the seat ripped after just 3 months of moderate use - Before u ask, I weigh 175 lb, and I only used the recliner during the weekends (never having jumped on it, or abused it in any way).
I thought, "Hey, it's under warranty!" and called the dealer to get replacement elastic bands. They asked me to contact another number since they did not deal with replacement parts and I obliged. But after trying repeatedly for about 10 days to reach someone at that other number, I finally got to talk to someone, but he promptly asked me to contact yet another number (the warranty department) which was again a number that was apparently never answered. Anyway, after a total of 3 redirections & 15 days of trying to get the right department, I was told by their warranty department that the "2 year warranty" does not cover the elastic lacing, and was given a link to an online store where I could order replacements for $15 + and additional $8 for shipping. I'm now paying 1/4th the price I paid for the actual recliner to get it fixed after having owned it for just 3 months. Happy customer? Yeah, right! >:(

I'm a larger person but weigh less than the upper range rating listed for this chair. Although it seated comfortably the first three uses, on the fourth use a critical "plastic" part snapped making the chair useless. I'll be applying for relief under the 2 yr. waranty, but I found it incongruous that a chair made of powder coated steel for strength depended on a small, thin piece of plastic less than a 1/2 in. in width?? Why wouldn't all parts be similarly designed for strength.

Do not purchase this chair. I ordered my first one through Amazon and within two months, the webbing ripped out (though used by my son who weighs 150 pounds). Amazon refunded and thinking it was a bad luck of the draw, I ordered a second. Since Amazon discontinued the chair, I ordered through one of their "trusted partners." Within two months of getting the new chair, the lacing disintegrated. Kotula's, the seller, told me too bad that they only had a 30-day return policy (though they hadn't posted that). So I called the manufacturer and he told me that many things wear out in two months. He had the audacity to tell me that oftentimes if you buy a new car, the brakes will wear out in two months. Told him that was ridiculous and had no bearing on his faulty chair. Indicated that I either wanted my money back or the chair repaired. He said that the only thing he could do was to send me more lacing and that I could repair it myself. So apparently, that's their 2-year warranty policy. What a joke! I see under these comments that I'm not the only one that has experienced this type of breakdown. Save your money and purchase something that will last longer than 60 days. If this chair was in fact a car, there'd be a federally mandated recall within minutes!

I returned this recliner because the bungi broke. I weigh 225 lbs and this XL recliner was rated for 350 lbs. If it's made in China don't buy it. I only had the recliner for 2 weeks when it failed.

I bought this chair for my 6' 9'' husband for his first father's day this year. It's difficult to find I chair that will support his weight, has tall enough back support and long enough leg support. This chair is very study and has a very tall back. The leg section is a little short and could use a little more support/padding at the foot areas. his ankles hit the bottom bar which isn't very comfortable. Over all, however, he loves the chair, especially the 0 gravity position. He and the baby enjoy sitting in the garden in the evenings!

Just got my Faulkner chair yesterday and was so happy with how good it felt. Then I discovered that a crucial locking device to hold the position in place did not work at all. The part is made of cheap plastic! I closed the lock facing in, I tried closing it facing out. Nothing held the chair in place. Very annoying. I am not a big heavy fattie, I am a 5'5" 108 lb 65 year old woman and it doesn't matter a bit. Why does the chair seem good overall yet with the key parts they are so poorly made? I just wrote an email to the company but based on other comments here I see the attention I get may be next to nil. I hope for the best.

Item received on time and in new condition. A little assembly required but clear instructions make it easy. Very comfortable with included pillow. Reclines to a zero-gravity position; great for the spine. Recline locks are durable and actually work; easily released. Seating surface and armrests are comfortably padded. Would but again. A++++.

I purchased this 11 months ago at Amazon and it was very comfortable but did not hold up to ratings, I weigh ~ 270 and 1st the lacings for the cloth part of the seat started breaking, then the cloth itself tore. Such a shame.

This chair was a life saver for me. I had a badly herniated disk in my lower back, and this chair was the only place where I can find a position that was not agony. I have been sleeping in it as well as spending period 5-10 minutes stints to decompress the spine during the day. These short sessions allow me a few minutes where I can sit somewhere else or walk a short distance to get something.

A friend loaned this chair for me when I hurt myself, but I am planning to buy one of my own as soon as I am better. Note that I started with a regular size chair, but then my friend brought me the XL version to try out. Since I slept in the chair I found XL more comfortable. XL size gave me an ability to put my hands by my sides without touching the cold metal on the sides.

Note I am 5'2" and this chair was easy for me to operate even when almost every movement hurt because of the disk herniation. When you want to recline you need to lightly push up on the lower bar with your feet and with your back on the back of the chair. When you want to get up you need to lightly push with your calves on the canvas and not push with your back on the back of the chair. The chair is basically a lever :-)

I have chronic sciatic pain and anti-gravity chairs are a life saver for me. I got this chair because it looked comfortable, however, the fabric in the middle of the chair gives too much and is slightly uncomfortable for me. I am 260 pounds though, so another person might not have this problem. Other than the sagging in the middle this chair is alright. I wouldn't purchase it again at the listed price. There are other anti-gravity chairs of decent quality for half the price.