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John Cleese has always maintained that
Fawlty Towers was inspired by a real-life hotel he stayed in during his
Monty Python years that was run by a proprietor who treated guests as an inconvenience to running a business. No one in the world, however, can possibly match the sheer insolence and incompetence of Basil Fawlty, perhaps the most brazenly rude character in the history of customer disservice. When Sybil overhears that "The Hotel Inspectors" are in the area, Basil makes an about-face in his brusque treatment of a demanding guest, falling all over himself to cater to the guest's every whim while he boorishly insults every other customer. When he discovers his mistake he makes up for lost insolence in a campaign of comic terror. In "The Germans," perhaps the best-loved episode of the series, John Cleese hits all-time heights of impertinent provocation when his wife, Sybil, is in the hospital for an ingrown toenail (much to Basil's glee). Simple instructions not to mention "the war" to the German guests sends Basil into a flustered frenzy of conversations that all wind back to WWII, culminating in his storklike goose step as he offers his impersonation of Adolf Hitler. "A Touch of Class," the series pilot, finds Basil bemoaning the riff-raff he's forced to deal with when he signs in a Lord Melbury. Immediately melting into an embarrassingly obsequious toady, Basil is blinded by nobility and becomes the perfect patsy for the old con man.
--Sean Axmaker