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Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time Paperback – January 6, 2004
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From Publishers Weekly
Copyright 2002 Cahners Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
Top Customer Reviews
One of the topics discussed is called "Mineral Rights", a type of conversation designed to get deep, past the surface and into the truth of what is going on. The approach accomplishes four purposes: Interrogate reality, provoke learning, tackle tough challenges, and enrich relationships. It has been my experience that this rarely happens in corporate America, and is rarer still where I work now. The book uses examples from various companies that have identified their core values and been honest enough with themselves and others to start acting on them. The many questions posed throughout the book, and the sections at the end of each chapter are a great way to start interrogating reality in your workplace. The answers usually are "in the room" if we can really get honest and start looking for them.
In addition to some great business council, much of the book focuses on how we get honest with ourselves. Often we are the problem, and our own inability to truly understand where our own issues lie, is an essential journey to better facilitate the kind of change we want in our business or relationships. Another great approach used is the "Decision Tree" to help build empowerment in others. Communicate clearly what decisions can be made and what must be communicated to others. (Page 252).Read more ›
I am generally put off by simple "formula" approaches to dealing with tough issues, but Scott mixes the importance of reflection and courage along with a simple structure. As a corporate consultant who was using this book as a resource, I was prepared to write it off as too "pop" or simplistic, and instead found solid reference to the importance of showing onesself, understanding the value in recognizing that each party to a conversation brings their own set of "truths," and grounding our conversations in a solid understanding of who we are and where we want to go. Furthermore, she makes a point of using listening as a key strategy for leaders -- one that is often talked about, but rarely reinforced as ably as it is here.
Some of Scott's examples are stilted and overly simplistic,she holds herself up as a model of perfection a little too often, and she ocassionally lapses into self-help verbiage that is annoying, and a distraction from a solid product. Nevertheless, for those of us who need to persuade others about the importance of authentic one-on-one communication, or for those of us who forget the magic of intense one-on-one communication with those we care about, this is worth reading and acting upon.
1) The Decision Tree for delegation and professional development
2) A confrontation model
3) Questions for one-to-ones (fuel for discussion with colleagues and direct reports)
4) A Leader's Stump Speech: Where am I going? Why am I going there? Who is going with me? How will I get there?
5) The concept of our "Emotional Wake" - worth reading and pondering about. "An emotional wake is what you remember after I'm gone. The aftermath, aftertaste, or afterglow."
6) The image of the crucible to remind us that our job is "simply to hold, so that whatever needs to be said, what needs to be heard, can safely be said and heard."
And much more....
There are also many fresh metaphors -- one is tempted to keep highlighting the book. Rich quotations, references to books, music, poetry.... good examples and stories.
I also appreciated the "Assignments" and Brief Summaries at the end of each chapter.
Most Recent Customer Reviews
THIS was great read had me 2nd guessing some of my life decisions good book & good shipping as wellPublished 19 days ago by Amazon Customer
this was best business related book I've ever read. It changed my outlook on a lot of things. Well done!Published 1 month ago
Powerful, both personally and professionally. So rich and impactful, I highlighted almost the whole book and will definitely read again.Published 1 month ago by Kale Ladd
Great, easily applied info for personal and professional development.Published 2 months ago by KATHERINE F DANIEL
Definitely worth reading. Excellent thoughts about how, why, and when we communicate. Many memorable lines like when we think a conversation is needed, it is! Read morePublished 2 months ago by Santa
Wow! A game-changer! I can now see why some past conversations both professionally and personally were doomed for failure. Forced me to be very honest with myself. What Ms. Read morePublished 2 months ago by J. Torino
Ugh! Forced to read. But there are many powerful word choices to ponder.Published 2 months ago by Lookin' Pretty