Top critical review
22 of 22 people found this helpful
Good product but they have manufacturing issues ...
on November 8, 2012
I was excited to see this case is available, after ordering one and reviewing it I went ahead and ordered a second. The first one worked very well and noticed that the auto on/off performed as advertised. For those who are not familiar this is a feature, the case has a small magnet installed that will signal to the tablet to turn on/off with the open/closing of the case cover. It is handy, no more pushing the small power button. I would like to note the second case was a different color but they both were sold from 'Fintie'.
That being said I was disappointed when I received the second one. The case auto on/off did not work. I found the magnet was present but it looks like they have a manufacturing problem placing the magnet in the correct location as the second case magnet was not in the correct location. I feel they could tackle this problem one of two ways: 1) us a larger magnet to make up for the alignment problems during manufacturing OR 2) fix the manufacturing alignment problem
Now comes the problem of getting a replacement. In the confusion I emailed Amazon when I intended on only contacting 'Fintie', this fault lies on Amazon's website making it complex on knowing who I am contacting. In the confusion Fintie first was going to send the new case but then Amazon decided to issue a refund. As a result Fintie retracted their offer to send a second unit the next day because a refund was issued. All I want is a new case that works, sigh. I see where they are coming from but I am just trying to get a replacement ... So back to ordering another case in hopes to get a working unit :(