Customer Reviews

Fire Sense Telescoping Infrared Indoor/Outdoor Heater with Offset Pole, Stainless Steel

5 star:		(1)
4 star:		(3)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

Connected to a tested outlet the unit does not function except as an awkwardly shaped boat anchor.

Update: Well Traveled customer support responded well. After a series of emails they are sending a replacement head.

Update 2: With the replacement head installed the unit works fine. Heat output is immediate and up to the task of taking the chill off cold nights and mornings here on the edge of the Sonoran Desert. It is very sturdy. For us, this is a better alternative to the fuss and expense of a higher output propane model.

The unit works well, and heats most of our screened porch. The only problem is that it keeps tripping the circuit breakers no matter where we plug it in. No warning about that on any website before. We have to turn off all the outdoor lights, or some combination of that, to run the unit. Small compromise for staying warm while enjoying extended use of our porch as the weather cools.

I use this heater almost every day. It's perfect for heating a small space and in just a few minutes it can raise the temperature of the target area to just about as hot as you want it.

If for instance you wanted to make it very hot in your bedroom, this gadget is perfect for that application. You don't need to heat the entire house, just keep this thing in your bedroom, point it at your bed, and plug it in. It's instantly hot.

The only downside is that it takes a LOT of power. A 20amp GFCI outlet is recommended and that's what I use. You probably can't have any other lamps or gadgets on that same circuit or it will blow the breaker.

Regarding customer service - Because I use this almost everyday I blew out the heating element a few days ago. It has a one year warranty and customer service is sending me a new heating element for free! Very happy... I can't wait to get the replacement element so I can use it again.

I was very excited when this unit arrived, After plugging it in, I moved it around my patio table and found that the 9 ft. throw range was not even close. I put the cover on and found that the zipper closure was stripped. It took several calls to Amazon to get the name of the manufacturer.
I am completely disgusted with this process.

We had high hopes for this item as we have a small to mid size private terrace (250 sqft) outside our apartment and were hopefully this item would allow us to enjoy the outdoor space in the fall / winter. Assembly was reasonably straight forward but unfortunately the item just does not really throw off enough heat and as others have said it casts a really unattractive reddish glow much farther than the heat travels.

If you are looking to heat up a small, maybe 50 sq ft, area with no wind this might do the trick. But in any kind of larger environment, it won't do the job. Even stepping back 3-4 feet from directly underneath the heater head you are freezing cold. Granted it was cold out when I installed this device, but isn't that the point?

If you live somewhere it never gets below 50 degrees and you want this to heat up a small enclosed place, I guess it would work, but honestly in that scenario I would use a ceramic space heater or two. They are likely more efficient and also don't cast such an ugly light. And they can rotate on their own to spread the heat around.

Heavy and reasonably good quality materials. Putting it together was straightforward. The area it heats is small, but it's quite effective. Aesthetically, it's a very nice looking heater. A few criticisms, however:
The plastic wheels on the base don't turn.
One of the bolts supplied was stripped
The zipper on the plastic cover broke the first time we used it.
Make sure you plug it in to an outlet with a breaker- it uses 1500w
Make sure it's off before you plug it in

Overall, a decent unit and a good value.

This item is advertised as a heater for patio entertaining. However, you would only use this heater for entertaining if you like being blinded by bright red light. This heater creates a terrible glare from the light reflected off the stainless steel. It also puts off a bright red glow that makes the patio area look like a scene from a movie filmed in bad night vision goggles. Ridiculous that this item is advertised for patio entertaining.