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First Impressions: Creating Wow Experiences in Your Church Paperback – December 1, 2004

4.5 out of 5 stars 37 customer reviews

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Product Details

  • Paperback: 144 pages
  • Publisher: Group Publishing; old edition -new edition 9780764491078 edition (December 1, 2004)
  • Language: English
  • ISBN-10: 0764427571
  • ISBN-13: 978-0764427572
  • Product Dimensions: 6 x 0.4 x 9 inches
  • Shipping Weight: 9.6 ounces
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (37 customer reviews)
  • Amazon Best Sellers Rank: #562,785 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Paperback Verified Purchase
Mark Waltz takes common sense "customer service" principles and applies them seamlessly to the church. This book will serve as a great "aha" for many churches as they discover what it means to really value the new people who come through their doors. And, by doing so, the number of new people will multiply. Mark's experience both in the business world, and in one of the fastest growing churches in the country, shines through each chapter. It is full of illustrations and is easy to read. Highly recommended.
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Format: Paperback Verified Purchase
Mark Waltz has done church leaders a favor by writing this engaging and insightful book. There are a number of good books written for businesses and marketplace leaders about how to deal with customers. However, most church leaders are uneasy when using words like "consumer" to speak about new church attenders. Waltz does a fantastic job of drawing out key customer satisfaction principles without losing the appropriate heart of the gospel. This book remains biblical to the core, yet manages to shake some of the old churchy ideas that have kept people from trying or returning to the church for many years.

I plan on using this book as a basic resource to guide my leadership of our First Impressions ministry teams. There are sections on print communications that will speak directly to some questions that our communications team is considering. There are a number of sections that will speak to our ushers and greeters.

The biggest asset of Waltz's work is that it is both inspirational and practical. It gives me more motivation to know that the small choices that we make from weekend to weekend have huge implications, while giving me a number of tools to help us do a better job of allowing people to worship in a comfortable, distraction-free environment. If we get this right, the outcome for the Kingdom will be awesome!!
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Format: Paperback
This book gave me numerous ideas on how to improve, strengthen, and streamline the hospitality ministries at my church. The book has also inspired me to strive for the "WOW" for every new face that come to my church.
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By B. Hinman on January 28, 2006
Format: Paperback
I would highly recommend this book. It provides great ideas and advice for creating a great experience for guests. After reading this book and attending a workshop at Granger Community Church, my church has started its own First Impressions ministry. It's off to a great start and there are plans to expand this ministry in the future.
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Format: Paperback
First Impressions - Creating WOW Experiences in Your Church is a very easy to read book that has a significant number of useful ideas which can be used and modified for use in the church environment. Many of the suggestions are common sense but not easy to implement. Using the suggestions will put you closer to the customer - in your church. To look at practices in the church from the point of view of customer service will not please all church goers, but it makes sense when we stop to think that everything we do at church "speaks" - it sends a message. Are we sending the messages we want to send by having that pile of clutter in the corner? When we great newcomers, do we immediately sign them up to serve on a committee? - it could scare people away. This book provides many ideas and observations worth considering. I do recommend this book to you.
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This book is a quick read because the chapters are short, the information is suitable for all churches and it may be that you "can't put it down". You may think that the information related to 'big' churches doesn't apply to your local church...that's likely, but don't stop there! Consider the merits of doing the things you CAN DO in your church.

Several copies were purchased and loaned to 8 members of the church who are among the "movers and shakers'. Written instructions were pasted inside the front cover to 'read this book in the next seven (7) days then pass it on to one of the names 'below' who has not had their name checked off.'

After all those on the list have read the book, the group has planned to meet to share the ideas that can be implemented in our church.
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By Philip Longmire on January 29, 2007
Format: Paperback Verified Purchase
I am currently working through this book with our first impressions person at Parkway. For us it is helping us see the church in a new light. It really isn't brain surgeon ideas...but it allows our teams to expand their sight with the church.

Sometimes people get comfortable or can't see the church larger than it currently is...this book is a great tool to open the eyes of your teams...

Also Mark is great and doing this stuff at one of the greatest churches to date...
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Format: Paperback
Purpose:

The author discusses the philosophy, biblical basis and practices for establishing a ministry of guest services in your church.

Content:

The book is designed to “help you apply principles and concepts to help you shape a unique ministry that brings guests back to your church. It will help you:

• Understand your guests as real people with real needs

• Develop a ministry to your guests that communicates acceptance, respect, and value

• Build teams who believe that people matter to God

• Honor God as you offer your best to your people and community.”

Analysis:

This is needed. It is challenging, thought provoking, and instructive.

Application:

Who will benefit from this book?

Hopefully your guests will benefit if you apply the principles and concepts in this book.

How will this book benefit?

The principles and concepts taught in this book can transform your guest services in your church.

Where does it fit in the ministry design process?

It should be a part of your strategic plan.

Aha Thought:

“Our assignment is to make sure people can see Jesus clearly. This is the very reason we must meet them where they are – consumer mentality and all. We must greet them with unconditional acceptance and respect. This is how people will begin to see Jesus clearly. Our goal should be to do anything and everything that help
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