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49 of 52 people found the following review helpful:
4.0 out of 5 stars
Defending a great product, July 25, 2009
This review is from: Fisher & Paykel : DD24DCX6 Semi-Integrated Double DishDrawer - Stainless Steel with LCD Display
I have been in the upscale appliance retail and wholesale business over 20 years. I was there when Fisher & Paykel first came to the US with their top load washer; such a well designed machine that is is still available (albeit with some cosmetic upgrades) at an affordable price. I owned one of their washers for eight years and only ever had one problem with it which was self imposed - I put 2 bath mats in the washer and the machine freaked out and shut down in the spin cycle. I called F&P and we were able to fix the machine by phone. When the dishdrawer hit our shores some 12-14 years ago, it was a mess. There was almost a 50% failure rate on the machines. You would think that this would have sunk the concept and the brand in the US, but I believe the consumer did respond positively and Fisher & Paykel soldiered on, improving the product, reducing failures and gaining market share. As each new version hit the market, the product steadily improved and so did our sales. I believe the last generation (version 7) was glitch free. Recently, I did a major remodel of my house and decided to install a double dishdrawer. I must say that is does a great job washing the dishes (I don't rinse), it's quiet ( I have a large open floor plan w/vaulted ceilings and tile floor and I can't hear it running). So, like many companies whose product is viable, F&P finally got it right. The blogosphere is ubiquitous and everlasting, so this gets a bad rap. But kudos to F&P for sticking with it and getting it right. I believe many of the negatives out there are installation related and F&P takes the blame. So be it. But, this is a marvel of a product whose time has come; I am very happy and confidently promote this dishwasher to my customers. The newest version is the best yet; they increased the overall height of the top drawer so it fits a 13" tall item and improved the racks. It just keeps getting better and better....... I felt it was necessary to comment from a different angle; I both sell and own this product. I hear all of our customer's and my wife's feedback; I say this product has hit it's stride.
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10 of 10 people found the following review helpful:
1.0 out of 5 stars
hate to say it...but it stinks, August 22, 2010
This review is from: Fisher & Paykel : DD24DCX6 Semi-Integrated Double DishDrawer - Stainless Steel with LCD Display
what a sad waste of money. i splurged for this model because I love the drawer concept and the idea of doing wine glasses in one drawer and heavy duty items in another. i had no problems when it WAS working, but therein lies the problem. I have paid $1450. in repairs. since buying it 3 years ago. The issue seems to be with the actuators which lower the lids down and seal them. I am so careful not to overload or have anything in the way of the delicate little lids and still, it's broken again. Debating whether to sink more money into this loser or whether to junk it, after all of this money and buy a workhorse. In the meantime, we're washingh dishes by hand. Do NOT buy this dishwasher, it is nothing but trouble and wayyyyy too delicate, even for the loving appliance owner.
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9 of 10 people found the following review helpful:
5.0 out of 5 stars
Over 6 years and going strong, June 3, 2010
This review is from: Fisher & Paykel : DD24DCX6 Semi-Integrated Double DishDrawer - Stainless Steel with LCD Display
Okay, I've read the other reviews, which are quite mixed. I hope this one will help you decide whether or not you should invest. PROS: Quiet, practical, washes dishes and pots clean every time. Has multiple cycles (including a 12 minute rinse and an ECO button). My first FisherPaykel was a double drawer in white. It worked well and I never had to call maintenance for it. I had it about 3 years before I sold my house and moved. I purchased a new home and a new FisherPaykel in stainless steel and had the handles changed to black for contrast. The model number is DD605SS. It has the same features as the white dishwasher and I have had it 3 years now with 0 problems. CONS: I wish the drawers were a little taller for pots and other tall appliances. The new model, DD24DCTX6, has answered that wish, as the drawers are designed taller to accommodate taller dishes and pots. I am very pleased with my Fisher & Paykel dishwasher and in my opinion think it's worth the investment.
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