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6 of 6 people found the following review helpful
on September 26, 2011
Not that I don't like the functionality. Getting daily feedback on my activities was very handy and inspiring to exercise more. My complaint is with the design of the clip. I wore it without the holster for a day or two and it came flying off all by itself and landed in the toilet. Lovely. I was able to rinse it off and dry it and it kept on working. Thereafter, I started using the holster which is designed to attach to a belt and is quite capable of not coming off the belt. But the Fitbit simply slides into the holster and it is exceedingly easy for it to slide out. The designer should have put some sort of catch on the holster to prevent the Fitbit from inadvertently being brushed out of the holster.

So yesterday, while active, my Fitbit exited the holster, never to be seen again. This thing costs too much to buy another one that will be lost in just a few weeks. A second party vendor sells a leash for it so I bought one with the Fitbit but never used it because the whole setup would be too kludgy to use on a daily basis.

I am disappointed in what was a good idea but poor execution. I recommend that you pass on this device unless you don't mind losing that much money on a monthly basis.
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35 of 45 people found the following review helpful
on September 11, 2010
I was so excited to get this product but it died after two months of use. I contacted customer support numerous times and was told to just keep reinstalling the software. For the price, this is a very disappointing product with a short lifespan. Apparently, a little bit of sweat is enough to render the electronics dead. While it did work, I enjoyed being able to see my effort during the day and sleep. I won't replace it though since I'm certain it is a defective design and the company does not honor it's 90 day warranty.
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6 of 6 people found the following review helpful
on December 7, 2011
[[ASIN:B005PUONIK Fitbit Wireless Activity/Sleep Tracker] Very difficult to determine FitBit's Return Policy. One page on their website indicates that a product can be returned within the first 30 days "for any reason," and points to their full "Returns Policy" link, which states that the device can only be returned if unused, unopened, and in the original carton. So, if you buy this product, and try it for one hour and don't like it, then apparently you can't return it. There is no phone number on the company website to call for clarification of this issue...
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37 of 48 people found the following review helpful
on January 24, 2011
Geez, I didn't even have a chance to decide if I liked it or not before it died. Worst experience with a product EVER. I'll let you know if Fitbit makes good on it or not.

UPDATE: Customer service from Fitbit was stellar, however. They said they will refund it 100% and even sent me a postage paid Fed-Ex thing to put on the package. It was really fun when it worked, though. Sigh.
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5 of 5 people found the following review helpful
on September 20, 2011
After much looking around and reading reviews I chose Fitbit over its competitors because its online services are FREE. I just couldn't see paying for a service after buying their (expensive) product.

I've had trouble with about 35-40 extra pounds for the last 20 years. I put it on, I take it off. I can do any program and stick to it. However, I can't seem to get the "balance" of keeping it off as my lifestyle changes when I'm done with the diet.
That's where Fitbit comes in. Everything is quantified. You set your target weight, enter your food, do your walking and make sure you hit the daily goals and the weight comes off. When you "hit" your target weight Fitbit helps you keep it off by adjusting the calorie intake to match the calories burned. Its fascinating how it works. I made my goal to lose 2 pounds a week till I loose the 32 pounds I had put back on. Every day it would adjust the calories to match my calorie burn and kept a differential between the two. At the end of the week I was down two pounds. Second week, same thing. Third week same. Incidentally, I log my weight daily too, its more accurate that way.

Now, here is the rub. IT DOES ITS JOB, NOW YOU HAVE TO DO YOURS. Do it right.... log your food... ALL OF IT NO MATTER HOW SMALL. Hit your goals.... EVERY DAY.
If you don't plan to do it all (no matter how tedious or painful) then forget it. This device isn't for you.

Many a time I'm out at 10 pm walking to make up the steps I didn't do because I had to sit at a desk all day.

Features: The Fitbit is a small tracker that you wear practically anywhere on your person. Shaped like a clip you won't need the included holster unless you decide to wear it on your belt. Fitbit tracks steps, calories, miles, activity, and monitors your sleep. The Included base station plugs into your USB port on your computer and allows the Fitbit to wireless transmit the data to the computer. The software is downloaded and couldn't be easier to install. Once installed you are taken to the web based control panel where you enter all the data. Again this service is FREE. Are you listening BodyBug?

Pros; Well made and thought out. Works as stated. Made of plastic it seems rugged enough. The LCD screen is clear. Just push the button and you can read... steps taken, calories burned, miles walked, and activity rating. Sleep monitor is viewable only through the computer control panel. Another pro is the rechargeable battery (recharges from the base station in one hour). No messing around with replacing batteries every few months. Battery life is very good.... about 10 days.

Cons; Screen can't be read in direct sunlight just not bright enough.

As I said it does its job. Now do yours.

As an aside the sleep monitor is OK. I use it, and it works to know how many times you wake up, but I don't understand the value of the feature.

UPDATE 10/10/2011
I'm well into my 6th week now. I have lost 13 lbs. Did hit a Plateau that proved to be frustrating. I stayed at the same weight for about a 10 days (I actually gained a pound). Kept with the program and just the last three day lost 2 pounds.
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5 of 5 people found the following review helpful
on January 22, 2011
I've had mine since January 2010. The only complaint I have is that I can't download my data history. I want to chart it, look for trends, and my doctor would like to look over my food log. That's why it gets four stars instead of five.

For everything else, it's great. 99 bucks one time fee. The website is free and they've promised us that what's free today will always be free. You can subscribe to the premium site for $50/year, but you can view most of your data and log your food, body measurements, and activities on the freebie part of the site.

I don't understand the complaints about poor service. I've always gotten a response immediately. My wife got one, it went wonky a week later, we sent an email. Got a response the next day saying they'd sent a new one out and please ship back the old one in the same box.

I'm very happy with it and consider it money well spent. It's great for estimating my daily calorie burn. With that and the food log I can make sure I'm burning more than I eat. Because I don't trust the accuracy of the nutritional labels on the food, or the fitbit, I just try to make sure the gap between burned and eaten is nice and big. If I can get it to show a 500 calorie deficit per day and I'm being honest with myself about what I eat, I can be fairly sure I'm at least burning a few hundred more than I took in. And that seems to work. I've lost forty pounds since I got it, nice and slow and steady. It's a good tool. Not obtrusive, easily worn (I wear it on my shirt pocket like a pen or sometimes just stick it in my pants pocket) and the automatic synchronizing is GREAT. I put it on the charger while I take my morning shower but it can go ten days without a charge.
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16 of 20 people found the following review helpful
on May 31, 2011
I am now on my 2nd unit. The first one NEVER worked. I contacted support....and got a few suggestions that were worthless. Finally they told me to send it back and they would send me a new one. Well, the new one wouldn't work either. Well, let me clarify. The unit itself tracked my steps, distance and calories but I could not get my computer (a Mac) and the unit to "talk" to each other. I sent an email to FitBit support. Nothing. I sent another. Again nothing. Finally I signed on to the page on FaceBook. Once I made my complaints public I got help. Sort of. Oh, they made suggestions, sent me new downloads. Nothing worked. It was suggested I try the unit on a different computer. Oh yeah, sure. I'm going to go out and buy a new computer just on the chance that the unit would then sync. Tried it on my friend's PC. Synced once and then quit working. Finally, I did buy a MacBook Air. Finally! I was able to get the unit and computer to see each other....for 2 days. Then it quit again. I have again asked for help and gotten nothing but more: uninstall, reinstall, push the reset, try a different computer. Hey, I paid $99 for the darned thing. It should work right out of the box as advertised. I shouldn't need to spend literally HOURS asking for help and dinking around. I also wasted $50 on a premium membership with FitBit (when I finally got the unit to work I was foolish enough to sign up). Read the FaceBook page. Complaint after complaint. It works, it quits, it cracks, they don't last more than 2-3 months....And I question the accuracy of the unit. I checked it against the distance and calories burned on my treadmill (top-of-the-line) and the FitBit was way off. Also, it does not measure activity level/calories burned for anything other than running/walking. I do circuit training twice a week and the FitBit does not measure that. Frankly, it's nothing but a pedometer on steroids and, if it won't sync so you can see what you are doing on the website, it's a very EXPENSIVE pedometer. There's got to be something out there that is better, that actually WORKS as advertised, doesn't fall apart after 2-3 months and will measure heart rate too. Is that too much to ask for????
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5 of 5 people found the following review helpful
on October 29, 2011
I purchased this on a recommendation of a friend who also recently had weight loss surgery. I have an app where I track my food and activity, but having them tracked against each other was the missing piece. The FitBit is supposed to provide this link. It would, if it worked.

I received it in the mail, got it set up and started logging food. It is a painstaking process, but totally worth it if you are serious about losing weight and being healthy. Two hours after setting it up, it stopped letting my log food. I get an error every single time I try to click on the link. The iPhone App is also not working.

The little bit itself is working, but without food tracking, it is a really expensive pedometer that provides VERY questionable results. I doubt that I have burned 1,456 calories from walking 1,298 steps and 2 flights of stairs.

Their customer support is horrible to non-existent. Please stop telling me to reinstall your software/app. It doesn't work! I am not looking forward to trying to return this, but they are getting it back and refunding every dime. Don't waste your money on this huge piece of junk. #fitbit #epicfail

Update - After a social media campaign intended to get customer service's attention, I got a phone call. After a week of waiting around, the unit stopped work altogether. I sent an email asking for an RMA and got an email back that they had sent me a replacement unit. That was not what I asked for!!! After another day of emails, they finally issued me a return label. Now I am waiting to see if they try and charge me for the $15 restocking fee for a product that never worked. They really had better not.
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5 of 5 people found the following review helpful
on September 30, 2011
I purchased 4 of these Fitbits for a group of friends who wanted to get healthier together. The product, while an excellent pedometer - calorie burn counter, doesn't seem to be built very well. Out of the box, noticed that the rubberized coating on 1 of the 4 Fitbits started to peel off leaving the plastic surface exposed.

Last September 28, after a gym workout, I checked my Fitbit for calorie burn and noticed that the OLED screen refused to light up when the button was pressed. I followed instructions on manual to reset the device, nothing.

Wrote customer support about the problem (Case #: 81030), got an automated reply about upgrading the firmware, nothing still. Wrote them back and 24 hours later, still no answer - just an auto reply. Forwarded same email following up, and another 24 hours later, still nothing.

Posting this review in the hope that someone from Fitbit would take notice and help me get my Fitbit device fixed / replaced.
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5 of 5 people found the following review helpful
on March 25, 2012
What a challenge this is getting set up when the company offers zero live tech support either on line or on the phone. I would gladly pay more to be walked through the process, instead of going through a bunch of steps just to be told I will be contacted within two business days. This company seems to have a great cutting edge device, but they need to learn a thing or two about customer service - which is literally non existent.
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